3. They can build rapport very quickly; understanding people
are different and each type requires appropriate
approach and conversation
Preferably 80% of the time, by asking open ended questions to
discover the needs and requirements of the customer
Do not get defensive when handling objections
3
4. The requirements of the customer; and not just the apparent
ones but possible hidden needs like status and prestige
And are able to find a good match between customer
requirements and what the product and/or
service can deliver
They are able to express benefits in a simple yet effective
and relevant fashion
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5. They attend sessions, read books and listen to tapes and CD’s
to discover new ways of increasing their effectiveness and
productivity
They clearly understand the definition of success in their
environment and the rewards that are attached to
attaining it
They don’t necessarily show their burning desire to win
to the outside world
However they also clearly understand that time is the most
important resource they have and the only one that
cannot be recovered
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7. -
One of the best ways to improve your ability to close a sale
is to record every objection you hear and develop at least
two ways to respond to each
If you do this on an on-going basis, you’ll find yourself
much more prepared for any further objections that
come at you
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8. -
Always start off a sales call by covering three things.
Ensure the person has a clear understanding of the
amount of time the call will take
Make sure the customer knows what the objective
of the call is
Connect the reason for the current sales call to a previous
one you had or to information you may have recently sent
This communicates that you’re knowledgeable of
them and their company, that you respect their
time, and that whatever is decided in this
current meeting will be acted upon by you.
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9. - ’
If you’re a salesperson who has retained customers for years,
celebrate them by recognizing the anniversary of your
initial contact with them
Dropping them a note of thanks for your established
relationship is a great way for your CUSTOMERS
to realize how much you think of them and
a means of taking the relationship to
an even higher level
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11. Who can apply ?
Customer Service Excellence aims to provide public services
with a practical tool for driving customer focused
change and we recognize that in the new
delivery landscape such providers can come from the
Public, private and the third sectors
SO . . .
Any organization should be able to
choose their Customer Service Excellence
11
12. Getting started
Here are some useful tips to set your organization on the
road to achieving Customer Service Excellence
You should read and familiarize yourself with the criteria of
the Customer Service Excellence standard
Get together with your colleagues to plan how
you could use the standard and discuss with them how to
take this forward
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14. Creative thinking has numerous benefits, It is a great skill
that can really boost your value in the business world
Being able to think creatively can be a huge benefit to
almost any industry or business
Creative thinking allows a person to come up with
multiple ideas rather quickly, once a
person is a skilled creative thinker, they will be able to just
come up with ideas in the blink of the eye
Being able to think quickly can help in professions where
time is of the essence
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15. Creative thinking can make a person a perfect problem solver
being able to think creatively allows a person to come up
with solutions to problems that others may never
even think about, a person is able to come up with good
ideas that may not be so obvious
Creative thinking is something that can be a
huge benefit to almost any profession because
quick thinking is a great skill
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16. Creative thinking
Can give a person a completely new outlook, they will be able
to use it in their professional& personal life
Can change a person whole attitude, it will make them more
confident and allow them to live up to their full
potential because they will not doubt their abilities,
it can be a real morale booster and allow
a person to really show what they can do
Creative thinking . . .
Has some amazing benefits, it
is hard to deny that it can do
a lot for a person
It is easy to START being a
CREATIVE thinker
&
Make it
change your life.
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20. Recommended Videos
Video Name
Be Happy
Video Category
Positive Thinking
Video URL
http://www.youtube.com/watch?v=gXI80TqAMQQ
Recommended By
Ibrahim ElNaggar
Misr& Sudan Store
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