Coachable Moments:
Leadership Tools You Can Use Everyday
Rypple Leadership Series
        Your Host                     Our Guest




          Nick Stein                    Scott Eblin
                                   Leadership Strategis t
   Director of Content & Media
                                 Author of “The Next Level”
              Rypple
                                        @ScottEblin
           @stein_nick
Social Goals 2.0
Rypple Leadership Series
        Your Host                     Our Guest




          Nick Stein                    Scott Eblin
                                   Leadership Strategis t
   Director of Content & Media
                                 Author of “The Next Level”
              Rypple
                                        @ScottEblin
           @stein_nick
How We’ll Flow

 What from Scott:
 • Share some tools that will help you reach your
   goals throughout the day
 What from You:
 • Participation through:
      − Polls
      − Chat Slides
      − Questions
Game Plan

 Set things up
 Coachable Moments in action
 Your next steps
Leadership
 Presence    =
Personal
Leadership
 Presence    =
Personal
Leadership          +
 Presence    =    Team
Personal
Leadership         +
 Presence    =   Team
                   +
             Organizational
Next Level Model of
Leadership Presence
Poll Question


 Which is harder…
 •picking up
 •or letting go?
Highest Rated Behaviors

 Accept accountability for my team’s mistakes or failures
  and move quickly to correct them
 Make timely decisions based on the available information
 Contribute to creating an environment in which everyone
  is comfortable engaging in open and honest dialogue
 Am clear about the outcomes that need to be achieved
  and communicate those to the team
 Take accountability for working with peers to address
  opportunities or solve problems that fall outside of my
  functional role
Lowest Rated Behaviors

 Pace myself by building in regular breaks from
  work
 Manage workload so that I have time for
  unexpected problems or issues
 Give others my full presence and attention
  during meetings and conversations
 Regularly take time to step back and define or
  redefine what needs to be done
 Build a network to stay connected to the market
  and gain fresh perspective
Poll Question

 Do you think of yourself or do others
  think of you as a go to person?

 •Yes
 •No
Go To Person or…
a Team of Go- To People?
It’s All About the Leverage

 A key question
  for leaders:
It’s All About the Leverage

 A key question
  for leaders:
  What is it that
  only I can do?
Our Heroine
Coachable Moments from The Next Level
Key Events in Her Day

8:15 am: Arrive, review, plan, initiate, respond
9:00 am: Career planning conversation
10:00 am: Break
11:00 am: Executive team presentation planning
   conversation
12:00 pm: Lunch with a friend
1:30 pm: Coaching conversation with project leader
2:30 pm: Break
3:00 pm: All hands meeting
Throughout Day: MBWA
Prepare Like an Olympian
What’s Your Picture?

 Take a look at next week’s calendar.
  What’s coming up where you could
  benefit from having a clear picture?
 • What’s the outcome you’re trying to create?

 • How do you need to show up to make that outcome
   likely?
Key Events in Her Day

8:15 am: Arrive, review, plan, initiate, respond
9:00 am: Career planning conversation
10:00 am: Break
11:00 am: Executive team presentation planning
   conversation
12:00 pm: Lunch with a friend
1:30 pm: Coaching conversation with project leader
2:30 pm: Break
3:00 pm: All hands meeting
Throughout Day: MBWA
Coaching for Development:
 Working the GAPS
                             Where the coachee is   Where the coachee wants to be

                                   Abilities                  Goals
                               What they can do       What they want to do
 Coachee’s view




                                Perceptions                Standards
                             How others see them         What’s expected
    Others’ view




Source: Peterson and Hicks
Key Events in Her Day

8:15 am: Arrive, review, plan, initiate, respond
9:00 am: Career planning conversation
10:00 am: Break
11:00 am: Executive team presentation planning
   conversation
12:00 pm: Lunch with a friend
1:30 pm: Coaching conversation with project leader
2:30 pm: Break
3:00 pm: All hands meeting
Throughout Day: MBWA
Three Options for Building in Breaks
Three Options for Building in Breaks
  Grinding Halts:
   • Relatively rare periods
     of extended time away
     from one’s primary
     focus




          From Stopping by David Kundtz
Three Options for Building in Breaks
  Stopovers:
   • Longer breaks of hours
     or days; taking time off
  Grinding Halts:
   • Relatively rare periods
     of extended time away
     from one’s primary
     focus




           From Stopping by David Kundtz
Three Options for Building in Breaks
  Stillpoints:
   • Brief cues or interludes
     throughout the day to
     take a break, stop and
     center.
  Stopovers:
   • Longer breaks of hours
     or days; taking time off
  Grinding Halts:
   • Relatively rare periods
     of extended time away
     from one’s primary
     focus
           From Stopping by David Kundtz
Key Events in Her Day

8:15 am: Arrive, review, plan, initiate, respond
9:00 am: Career planning conversation
10:00 am: Break
11:00 am: Executive team presentation planning
   conversation
12:00 pm: Lunch with a friend
1:30 pm: Coaching conversation with project leader
2:30 pm: Break
3:00 pm: All hands meeting
Throughout Day: MBWA
Framing the Communication

 What?
 So What?
 Now What?
Framing the Communication

 What?
  What’s the topic or point?
Framing the Communication

 What?
  What’s the topic or point?

 So What?
  Why should this person or group care? What’s in
   it for them?
Framing the Communication

 What?
  What’s the topic or point?

 So What?
  Why should this person or group care? What’s in
   it for them?

 Now What?
  What do I want them to do, think, feel or believe
   to support the next step?
Framing the Communication

 What?
  What’s the topic or point?

 So What?
  Why should this person or group care? What’s in
   it for them?

 Now What?
  What do I want them to do, think, feel or believe
   to support the next step?
Framing the Communication

 What?
  What’s the topic or point?

 So What?
  Why should this person or group care? What’s in
   it for them?

 Now What?
  What do I want them to do, think, feel or believe
   to support the next step?
Key Events in Her Day

8:15 am: Arrive, review, plan, initiate, respond
9:00 am: Career planning conversation
10:00 am: Break
11:00 am: Executive team presentation planning
   conversation
12:00 pm: Lunch with a friend
1:30 pm: Coaching conversation with project leader
2:30 pm: Break
3:00 pm: All hands meeting
Throughout Day: MBWA
Key Events in Her Day

8:15 am: Arrive, review, plan, initiate, respond
9:00 am: Career planning conversation
10:00 am: Break
11:00 am: Executive team presentation planning
   conversation
12:00 pm: Lunch with a friend
1:30 pm: Coaching conversation with project leader
2:30 pm: Break
3:00 pm: All hands meeting
Throughout Day: MBWA
Coaching for Results: The GROW Model


                                                      Goal            Reality
                                              What   would success
Goal                                          look like?

Reality
Options                                           What’s Next?        Options


What’s Next?


Based on a model developed by John Whitmore
Coaching for Results: The GROW Model


                                                      Goal                Reality
                                              What   would success What is happening
Goal                                          look like?            now?

Reality
                                                  What’s Next?            Options
Options
What’s Next?


Based on a model developed by John Whitmore
Coaching for Results: The GROW Model


                                                      Goal                 Reality
                                              What   would success What is happening
Goal                                          look like?            now?

Reality
                                                  What’s Next?             Options
Options
                                                                   What   else could you
What’s Next?                                                       try?




Based on a model developed by John Whitmore
Coaching for Results: The GROW Model


                                                      Goal                   Reality
                                              What   would success What is happening
Goal                                          look like?            now?

Reality
                                                  What’s Next?               Options
Options
                                              What  are your next   What   else could you
What’s Next?                                  few steps?             try?




Based on a model developed by John Whitmore
Coaching for Results: The GROW Model


                                                      Goal                   Reality
                                              What   would success What is happening
Goal                                          look like?            now?

Reality
                                                  What’s Next?               Options
Options
                                              What  are your next   What   else could you
What’s Next?                                  few steps?             try?




Based on a model developed by John Whitmore
Key Events in Her Day

8:15 am: Arrive, review, plan, initiate, respond
9:00 am: Career planning conversation
10:00 am: Break
11:00 am: Executive team presentation planning
   conversation
12:00 pm: Lunch with a friend
1:30 pm: Coaching conversation with project leader
2:30 pm: Break
3:00 pm: All hands meeting
Throughout Day: MBWA
Prepare Like an Olympian
Key Events in Her Day

8:15 am: Arrive, review, plan, initiate, respond
9:00 am: Career planning conversation
10:00 am: Break
11:00 am: Executive team presentation planning
   conversation
12:00 pm: Lunch with a friend
1:30 pm: Coaching conversation with project leader
2:30 pm: Break
3:00 pm: All hands meeting
Throughout Day: MBWA
Connecting People to the Big Picture

 Purpose
 What are we here to do?
Communicating the Change

 Purpose
 What are we here to do?
 Picture
 What will it look like when we’re meeting our
  purpose?
Communicating the Change

 Purpose
 What are we here to do?
 Picture
 What will it look like when we’re meeting our
  purpose?
 Plan
 What are the steps to create the picture?
Communicating the Change
 Purpose
 What are we here to do?
 Picture
 What will it look like when we’re meeting our
  purpose?
 Plan
 What are the steps to create the picture?
 Part to Play
 What you do that fits into the plan.
Communicating the Change

 Purpose
 What are we here to do?
 Picture
 What will it look like when we’re meeting our
  purpose?
 Plan
 What are the steps to create the picture?
 Part to Play
 What you do that fits into the plan.
What’s Next?
What’s Next?


  We are what we
  repeatedly do.
  Excellence, then,
  is not an act but a
  habit. –

  Aristotle
Start with Quick Wins
Wisdom from
the Wizard of Westwood


                 “When you improve a little each day,
               eventually big things occur… Seek the
                small improvement one day at a time.
              That’s the only way it happens and when
                                    it happens, it lasts.”
                            - John Wooden, record setting coach
Stay Connected

 E-mail:
  • scott@eblingroup.com
 Web:
  • www.eblingroup.com
 Blog:
  • www.scotteblin.com
 Twitter:
  • @scotteblin
 Phone:
  • 888-242-4680
Questions?

Employee Coaching with Scott Eblin [Rypple Leadership Series]

  • 1.
  • 2.
    Rypple Leadership Series Your Host Our Guest Nick Stein Scott Eblin Leadership Strategis t Director of Content & Media Author of “The Next Level” Rypple @ScottEblin @stein_nick
  • 3.
  • 4.
    Rypple Leadership Series Your Host Our Guest Nick Stein Scott Eblin Leadership Strategis t Director of Content & Media Author of “The Next Level” Rypple @ScottEblin @stein_nick
  • 5.
    How We’ll Flow What from Scott: • Share some tools that will help you reach your goals throughout the day  What from You: • Participation through: − Polls − Chat Slides − Questions
  • 6.
    Game Plan  Setthings up  Coachable Moments in action  Your next steps
  • 7.
  • 8.
  • 9.
    Personal Leadership + Presence = Team
  • 10.
    Personal Leadership + Presence = Team + Organizational
  • 11.
    Next Level Modelof Leadership Presence
  • 12.
    Poll Question  Whichis harder… •picking up •or letting go?
  • 13.
    Highest Rated Behaviors Accept accountability for my team’s mistakes or failures and move quickly to correct them  Make timely decisions based on the available information  Contribute to creating an environment in which everyone is comfortable engaging in open and honest dialogue  Am clear about the outcomes that need to be achieved and communicate those to the team  Take accountability for working with peers to address opportunities or solve problems that fall outside of my functional role
  • 14.
    Lowest Rated Behaviors Pace myself by building in regular breaks from work  Manage workload so that I have time for unexpected problems or issues  Give others my full presence and attention during meetings and conversations  Regularly take time to step back and define or redefine what needs to be done  Build a network to stay connected to the market and gain fresh perspective
  • 15.
    Poll Question  Doyou think of yourself or do others think of you as a go to person? •Yes •No
  • 16.
  • 17.
    a Team ofGo- To People?
  • 18.
    It’s All Aboutthe Leverage  A key question for leaders:
  • 19.
    It’s All Aboutthe Leverage  A key question for leaders: What is it that only I can do?
  • 20.
  • 21.
    Coachable Moments fromThe Next Level
  • 22.
    Key Events inHer Day 8:15 am: Arrive, review, plan, initiate, respond 9:00 am: Career planning conversation 10:00 am: Break 11:00 am: Executive team presentation planning conversation 12:00 pm: Lunch with a friend 1:30 pm: Coaching conversation with project leader 2:30 pm: Break 3:00 pm: All hands meeting Throughout Day: MBWA
  • 23.
  • 24.
    What’s Your Picture? Take a look at next week’s calendar. What’s coming up where you could benefit from having a clear picture? • What’s the outcome you’re trying to create? • How do you need to show up to make that outcome likely?
  • 25.
    Key Events inHer Day 8:15 am: Arrive, review, plan, initiate, respond 9:00 am: Career planning conversation 10:00 am: Break 11:00 am: Executive team presentation planning conversation 12:00 pm: Lunch with a friend 1:30 pm: Coaching conversation with project leader 2:30 pm: Break 3:00 pm: All hands meeting Throughout Day: MBWA
  • 26.
    Coaching for Development: Working the GAPS Where the coachee is Where the coachee wants to be Abilities Goals What they can do What they want to do Coachee’s view Perceptions Standards How others see them What’s expected Others’ view Source: Peterson and Hicks
  • 27.
    Key Events inHer Day 8:15 am: Arrive, review, plan, initiate, respond 9:00 am: Career planning conversation 10:00 am: Break 11:00 am: Executive team presentation planning conversation 12:00 pm: Lunch with a friend 1:30 pm: Coaching conversation with project leader 2:30 pm: Break 3:00 pm: All hands meeting Throughout Day: MBWA
  • 28.
    Three Options forBuilding in Breaks
  • 29.
    Three Options forBuilding in Breaks  Grinding Halts: • Relatively rare periods of extended time away from one’s primary focus From Stopping by David Kundtz
  • 30.
    Three Options forBuilding in Breaks  Stopovers: • Longer breaks of hours or days; taking time off  Grinding Halts: • Relatively rare periods of extended time away from one’s primary focus From Stopping by David Kundtz
  • 31.
    Three Options forBuilding in Breaks  Stillpoints: • Brief cues or interludes throughout the day to take a break, stop and center.  Stopovers: • Longer breaks of hours or days; taking time off  Grinding Halts: • Relatively rare periods of extended time away from one’s primary focus From Stopping by David Kundtz
  • 32.
    Key Events inHer Day 8:15 am: Arrive, review, plan, initiate, respond 9:00 am: Career planning conversation 10:00 am: Break 11:00 am: Executive team presentation planning conversation 12:00 pm: Lunch with a friend 1:30 pm: Coaching conversation with project leader 2:30 pm: Break 3:00 pm: All hands meeting Throughout Day: MBWA
  • 33.
    Framing the Communication What?  So What?  Now What?
  • 34.
    Framing the Communication What?  What’s the topic or point?
  • 35.
    Framing the Communication What?  What’s the topic or point?  So What?  Why should this person or group care? What’s in it for them?
  • 36.
    Framing the Communication What?  What’s the topic or point?  So What?  Why should this person or group care? What’s in it for them?  Now What?  What do I want them to do, think, feel or believe to support the next step?
  • 37.
    Framing the Communication What?  What’s the topic or point?  So What?  Why should this person or group care? What’s in it for them?  Now What?  What do I want them to do, think, feel or believe to support the next step?
  • 38.
    Framing the Communication What?  What’s the topic or point?  So What?  Why should this person or group care? What’s in it for them?  Now What?  What do I want them to do, think, feel or believe to support the next step?
  • 39.
    Key Events inHer Day 8:15 am: Arrive, review, plan, initiate, respond 9:00 am: Career planning conversation 10:00 am: Break 11:00 am: Executive team presentation planning conversation 12:00 pm: Lunch with a friend 1:30 pm: Coaching conversation with project leader 2:30 pm: Break 3:00 pm: All hands meeting Throughout Day: MBWA
  • 41.
    Key Events inHer Day 8:15 am: Arrive, review, plan, initiate, respond 9:00 am: Career planning conversation 10:00 am: Break 11:00 am: Executive team presentation planning conversation 12:00 pm: Lunch with a friend 1:30 pm: Coaching conversation with project leader 2:30 pm: Break 3:00 pm: All hands meeting Throughout Day: MBWA
  • 42.
    Coaching for Results:The GROW Model Goal Reality What would success Goal look like? Reality Options What’s Next? Options What’s Next? Based on a model developed by John Whitmore
  • 43.
    Coaching for Results:The GROW Model Goal Reality What would success What is happening Goal look like? now? Reality What’s Next? Options Options What’s Next? Based on a model developed by John Whitmore
  • 44.
    Coaching for Results:The GROW Model Goal Reality What would success What is happening Goal look like? now? Reality What’s Next? Options Options What else could you What’s Next? try? Based on a model developed by John Whitmore
  • 45.
    Coaching for Results:The GROW Model Goal Reality What would success What is happening Goal look like? now? Reality What’s Next? Options Options What are your next What else could you What’s Next? few steps? try? Based on a model developed by John Whitmore
  • 46.
    Coaching for Results:The GROW Model Goal Reality What would success What is happening Goal look like? now? Reality What’s Next? Options Options What are your next What else could you What’s Next? few steps? try? Based on a model developed by John Whitmore
  • 47.
    Key Events inHer Day 8:15 am: Arrive, review, plan, initiate, respond 9:00 am: Career planning conversation 10:00 am: Break 11:00 am: Executive team presentation planning conversation 12:00 pm: Lunch with a friend 1:30 pm: Coaching conversation with project leader 2:30 pm: Break 3:00 pm: All hands meeting Throughout Day: MBWA
  • 48.
  • 49.
    Key Events inHer Day 8:15 am: Arrive, review, plan, initiate, respond 9:00 am: Career planning conversation 10:00 am: Break 11:00 am: Executive team presentation planning conversation 12:00 pm: Lunch with a friend 1:30 pm: Coaching conversation with project leader 2:30 pm: Break 3:00 pm: All hands meeting Throughout Day: MBWA
  • 50.
    Connecting People tothe Big Picture  Purpose What are we here to do?
  • 51.
    Communicating the Change Purpose What are we here to do?  Picture What will it look like when we’re meeting our purpose?
  • 52.
    Communicating the Change Purpose What are we here to do?  Picture What will it look like when we’re meeting our purpose?  Plan What are the steps to create the picture?
  • 53.
    Communicating the Change Purpose What are we here to do?  Picture What will it look like when we’re meeting our purpose?  Plan What are the steps to create the picture?  Part to Play What you do that fits into the plan.
  • 54.
    Communicating the Change Purpose What are we here to do?  Picture What will it look like when we’re meeting our purpose?  Plan What are the steps to create the picture?  Part to Play What you do that fits into the plan.
  • 55.
  • 56.
    What’s Next? We are what we repeatedly do. Excellence, then, is not an act but a habit. – Aristotle
  • 57.
  • 58.
    Wisdom from the Wizardof Westwood “When you improve a little each day, eventually big things occur… Seek the small improvement one day at a time. That’s the only way it happens and when it happens, it lasts.” - John Wooden, record setting coach
  • 59.
    Stay Connected  E-mail: • scott@eblingroup.com  Web: • www.eblingroup.com  Blog: • www.scotteblin.com  Twitter: • @scotteblin  Phone: • 888-242-4680
  • 60.

Editor's Notes

  • #6 Pick Up Focus, Let Go of Multitasking
  • #14 Scott
  • #15 10 minutes for this slide and the last one – 30 minutes total
  • #16 15-20 min[Insert your story.]What do you have to do to be accountable vs. responsible?It’s not just about having systems and processes in place, but it’s also about the satisfaction from achieving results through others.What works for you?Have them tell stores about moving from accountable to responsible.Flipchart: Best Practices for monitoring results.
  • #17 15-20 min[Insert your story.]What do you have to do to be accountable vs. responsible?It’s not just about having systems and processes in place, but it’s also about the satisfaction from achieving results through others.What works for you?Have them tell stores about moving from accountable to responsible.Flipchart: Best Practices for monitoring results.
  • #21 Hilton Worldwide GMLESS DETAIL ON THE SET UPWe’re going to lay out a lot of detail for you to try.