Martha Zamora is an experienced healthcare professional seeking a position in claims processing, insurance eligibility, or case management. She has over 10 years of experience working in healthcare facilities utilizing electronic medical records systems to document patient status, determine eligibility, and provide advocacy. Zamora also has experience completing applications for state and federal assistance programs. She is bilingual in English and Spanish and holds a Registered Health Information Technician certification.

1. 14 SINDE CIRCLE, ROMEOVILLE, IL 60446815-342-8155marthazamora60@gmail.com
Martha Zamora, RHIT
Objective
Experienced Healthcare professional in claims, insurance/benefits eligibility, and case management.
Certified Application Counselor for Health Insurance Exchange, state and federal programs.
Experience
12/01/14 Emdeon/Edward Hospital Naperville, IL
Healthcare Representative
 Utilize Epic Application to document status of claims and determine patient’s eligibility
 Provide advocacy,assessment, and case management servicesto uninsured individuals in English
and Spanish
 Help uninsured and disabled individuals to complete state applications such asMedicaid and
Dialysis card for End Stage RenalDisease
 Maintain ongoing communication with government agenciesregarding the requirements,
policies, and status ofclaims
 Provide follow-up servicesto patientwith cooperation with DHS office and SSA office
 Distribute and analyze various reports including 24hr daily,census,wait time,pace and
summaries
 Provide administrative support to UpperManagement,Healthcare Representatives,and resolve
application issues
1/2/2013 Emdeon/John H. Stroger Hospital Chicago,IL
Healthcare Representative
 Interviewed patients at bedside to assist them in obtaining maximum benefit coverage
 Completed applications for state programs,and submitted onto ONPOINT,PACE,ABE
 Maintained documentation of statusof claims and client contact via computer system
 Reviewed patient medicalrecords to ensure proper application for coverage is provided
 Provided updatesto hospitalpersonneland otherstaff as needed
09/2012 Preventive Medical Associates Naperville, IL
Medical Records Externship
 Filed and organized medicalrecords alphabetically
 Coded charge slips (ICD-9-CM)
 Faxed recordsto insurance companiesfor billing purposes
 Contacted existing patientsto confirm appointments
03/2008- 12/2012 Wilton Brands Romeoville, IL
Subcontracting Processor /Picker
 Managed electronic remittance ordersposting process
 Created various spreadsheetsand document forinventory reporting
 Filed and retrieved client documents,reports,and records
 Coordinated delivery expectations to pick up orders
 Managed inventory,replenishmentand distribution of office supplies
 Processed orders in a timely mannerusing a handheld RF scanner,packed productneatly and

2. 815-342-8155marthazamora60@gmail.com
Martha Zamora, RHIT
accurately
 Operated a forklift to load and unload trailers
 Trained new employeeson newprocesses
Education
07/2010 Rasmussen College Romeoville, IL
A ssociate of A pplied Science
 Registered Health Information Technician
Certified Application Counselor Certificate
 USCACA0800407-Expires on 9/2015
Skill Highlights
 Experience in Epic Application
 Knowledgeable in medicalcoding guidelines and coding techniques(ICD-9-CM,CPT,HCPCS,
and DRGs)
 Familiar with terminalDigit filing, 3M, Quantim,Medcin,Powerchart,Pace,FirstNet
 Proficient in MS Word,Excel,Power Point,Access,and Outlook
 Bilingual- Spanish
 Experienced in customerservice and relations
 Great organizationaland communication skills
 Ability to multi-task,disciplined, and detailoriented