The document is a resume for Roy Eroma Francisco seeking employment. It outlines his skills and experience in areas such as data entry, sales, marketing, customer service and quality control. It provides details of his employment history from 2012 to present in Dubai and from 2005 to 2011 in Saudi Arabia, where he held roles in sales coordination, data entry, invoicing, computer operations and customer service. It also lists his educational qualifications and personal details.

1. Roy Eroma Francisco
International City, Dubai, UAE
roy.franciscco83@gmail.com
+971527590457
OBJECTIVE
SeekinglongtermemploymentinanorganizationwhereI can grow professionally and further enhance
my skills, knowledge and experience to face and overcome the challenges of today’s changing work
environment.
SKILLS AND ABILITIES
 Proficient in data entry , sales and marketing, customer service with logistics background
 Good knowledge of Microsoft Office/Open Office ( Word, Excel/V-lookup/Pivot, PowerPoint,
Outlook)
 Good knowledge in JDA, Visual Basic and Oracle system
 Good Communication skills (English, Basic Arabic and Spanish)
 Multi-tasking, highly trustworthy, hardworking , punctual and can easily adapt to any new
implementation
EMPLOYMENT HISTORY
Employment Date: December 18, 2012 to Present
Position: Sales Coordinator / Data Entry Operator / Assistant Quality Controller
Company Name: Aswan International Engineering LLC / Modern Plastic Industry LLC
Address: Dubai, U.A.E.
Roles and Responsibilities (Sales Coordinator)
 Provides administrative assistance and support to sales teams
 Ensures the availability of samples, brochures and other sales materials are sufficient to
distribute to customers
 Answers queries customer thru phone/mail
 Prepares quotation, follow-up and negotiate with clients at a cost best suited to them
 Process and book confirmed orders
 Coordinate with Planning, Production, Stores people to ensure on-time delivery
 Prepares Pro-forma invoice for customers
 Files quotation and customer orders
Roles and Responsibilities (Data Entry Operator / Assistant Quality Controller)
 Encodes production entry, scraps and rejections using oracle application
 Preparesandfile reportsdaily/coordinatewithstores packing slip and component requirement
 Checks the visual appearance/defects and fits every product produce (PVC/CPVC Pipes and
Fittings ,PP Compression Fittings, Crates and other molded products) in every 31 operating
machines daily
 Tests the quality of the product (Heating test, Hydrostatic Pressure test, Air Pressure test)
 Measures and weighs of product before testing
 Makes certificates of tested products for delivery purposes

2.  Reportthe overall production(hourly produced quantities in each machines and its defects) to
Production Dept., Quality Control Dept., Warehouse Dept., and as well as to the CEO thru
outlook mail
 Makes/In-put of data Non-Conformity Report/Production daily thru Oracle System
 Makes and file the Incoming Inspection Report of the import GRN for audit purposes
 Recording and reporting of cycle time of item produce in each machine
 Recording / Filling of reports for future use
Roles and Responsibilities (Data Entry Operator/ Invoicer Aswan Int’l Engineering)
 Collectionof correctPurchase Orders,PackingSlipandOrderAcknowledgementpriorto
invoicing
 Invoicing of all Jobs for Aswan and T3 Energy (approx 300 invoices per month).
 Preparationof invoicesandsupportingdocumentstobe sent to Clients for processing payment
 Maintainingof invoiceregisters.Includingscanningof all Invoices,Delivery Orders and Purchase
Orders for future reference/record for reports and for audit purposes.
 Regularreconciliation of Invoice Registers and Projection Reports ensuring that all details and
prices are correct.
 Maintaining & filing of job cards and supporting documents.
 Making andmaintainingdailyinventoryentriesandgeneratinginvoices.
 Checkingforanydiscrepancyinrecordsandreportingtothe supervisingauthority.
 Filling in of New Customer Forms, Credit Notes and Credit Limit Increase.
 Sending of Customer’s Statement of Account & follow -up payment from client.
Employment Date: May 25, 2012 – December 15, 2012
Position: Customer Care Specialist
Company Name: IBMDaksh Business Process Services Phils. Inc.
Address:Technohub,QuezonCity,Philippines
RolesandResponsibilities:
 Calculate PPIRedressPayment of customer’sclaimformis-soldinsurance
 Check, editandupdate of customer’sinformationaccountinPPI
 Uploadand attach files(lettersandcalculatedamountof re-claimpayment) of customer’s
account inPPI / CustomerService
 Closingcustomer’scomplaintsafter PPIRedresspaymentmade
Employment Date: April 4, 2008 – December 5, 2011
Position: Computer Operator
Company Name: Abdullah Al-Othaim Markets Company
Address: Riyadh, Saudi Arabia
Roles and Responsibilities:
 Makes invoices for the received and returned items in JDA systems.
 Makes transfers and orders as requested by the managers, storekeepers and merchandisers.
 Daily change price and update of Back Office, (SMS) Scales, Point of Sale and Servers.
 Print/distribute of Shelf Label and Special Offers papers during change price.
 Makes regular and financial adjustment as necessary.
 Makes system log report using Microsoft Outlook.

3.  Creates daily summary reports for all transactions.
 Computer troubleshooting.
 Daily filling of documents and reporting to the branch manager.
 Performs all other related duties as assigned by Intermediate Supervisor.
Employment Date: November 13, 2005 – April 3, 2008
Position: Salesman / Merchandiser
Company Name: Abdullah Al-Othaim Markets Company
Address: Riyadh, Saudi Arabia
Roles and Responsibilities
 Ensure that each customer receives outstanding service by providing a friendly environment,
which includes: greeting and acknowledging every customer, maintaining solid product
knowledge, and all other aspects of customer service.
 Maintains awareness of all promotions and advertisements.
 Assists in floor moves, merchandising display maintenance and housekeeping.
 Assists in processing and replenishing merchandise and monitoring floor stock.
 Aid customers in locating merchandise.
 Assists in completing price changes within the department.
 Participate in year-end inventory and cycle counts.
 Displays items in shelves, center-display and floor-display in FIFO method
 Logs report for incoming expire items (weekly, monthly, quarterly)
 Any other tasks as assigned from time to time by the immediate supervisor
Employment Date: June 2000 – March 2005
Position: Office Staff / Student Assistant
Company Name: Ateneo de Zamboanga University (High School Library)
Address: Zamboanga City, Philippines
Roles and Responsibilities:
 Assists high school students and faculty in library works and research.
 In-charged in lending, receiving, returning and shelving of books in a classification order.
 Makes/posts news and current events / interesting articles in bulletin board.
 Keeps records and necessary files. Inventory at the end of school year.
 Prepares purchase slip to purchase books, office supplies and other library materials.
 Prepares reports needed by the Librarian (Monthly/ Yearly)
 Makes receipts of fines paid by students for their overdue barrowed books.
 Checks and sign student clearance at the end of school year
 Checks and updates student files at the beginning of the school year
PERSONAL DETAILS
Date of Birth: April 30, 1983 Nationality: Filipino
Gender: Male Marital Status: Single
Educational Background
Bachelor of Science in Business Management
Associate in Computer Networking
Ateneo de Zamboanga University
Zamboanga City, Philippines
Year 2000 – 2005