1. 1
Chadi Nassour Asmar
Oum Al Hamam Street, Riyadh, Saudi Arabia
Phone: +966 5 08344354 ; +961 3 900427
E-mail: chadi_asmar@hotmail.com
Objective: I am seeking a challenging and progressive position in a leading organization; where
my academic knowledge, high determination, analytical and interpersonal skills are
utilized to enhance the operations of the company. I believe that a challenging job is by
itself a good motivator.
I look forward to joining your Company, for its well reputable image, and to being part
of its successful team.
I hope that one day I will have the chance to make a positive difference in your
Company.
Personal Status: Nationality: Lebanese
Date of Birth: 26/04/1986
Marital Status: Single
Activities & Interests: Basketball, Football, Table Tennis, Swimming, Movies,
and Music
Education: ▪ Master in Business Administration with emphasis in Management & Marketing
Lebanese American University - Beirut, Lebanon.
Graduated with Distinction (GPA 3.61)
Date of Graduation: August 2009
▪ Bachelor of Science in Management Information System
Lebanese American University - Beirut, Lebanon.
Graduated with Honors (GPA 3.25)
Date of Graduation: July 2007
Areas of Concentration
- Introduction to Computer Program
- Business Data Communication
- Database Analysis, Design & Management
- Management Information System I & II
- Technology Management
- Management Systems
- Financial Management
- Management Theory
- Leadership
- International & Global Market
- Business Economics
- Quantitative Methods in Business
- Research Methods in Business
- Marketing Management
- Management Accounting
- Personal Management & Human Resource Development

2. 2
Experience ▪ Air freight Department Team, Expeditors, Riyadh
Position: Air Freight Cargo Supervisor (specialized in Cisco, Juniper, Dell and HP Product)
Duties:
 Meet compliance at all times to regulations. This includes internal policies and
procedures such as Operational Process Standards (OPS) and external
government regulations or customer’s policies / requirements.
 Understand department process flow, constantly looking for areas of improved
efficiency.
 Ensure all customers standard operating procedures are followed as per the
DLSOP.
 Use Tree View on daily basis.
 Ensure the below system reports are utilized frequently in order to effectively
supervise operations:
o Daily Exception Status Report - STAT 1 for Air Import – (Daily).
o SHIPMENTS LOGGED ELECTRONICALLY – SLE Report
(Daily).
o CONSOLS NOT SETTLED Report - (Daily).
o INVOICES NOT BILLED Report (Daily).
o ADDITIONAL BILL – MALCOLM Report (weekly).
o TIMING / CYCLE TIME Report – (monthly to measure key
event timings or as needed by customers).
 Building and maintaining strong relationships with vendors (airlines, trucking
companies, and others)
 Work to reach our vendors lowest cost in market.
 Support the manager in the following areas:
o Proactively work to maintain accounts payment within 30 days.
o Ensure company credit procedures are followed and utilized
effectively.
o Manage accounts payable to vendors (airlines, truckers etc.)
Utilizing BNP.
o Manage accounting discrepancies via AJAX report.
 Support Sales department in the following areas:
o Pro-actively provide pricing alternatives, routing solutions and
technical assistance to clients, through internal sales for regional
and global perspective.
o Provide Customer with competitive prices upon request or
proposal, taking in consideration time and scope of service
required
o Take an active role in the transition of new business/ update and
develop, and retain existing business.
o Participate in retention calls and complete customer reviews in
CRM

3. 3
 Identify, mentor, and develop a potential lead agent successor.
 Allocate workloads within team in an effective way, in order to ensure smooth
operations during peak activities or during staff absences.
 Ensure team meets company standards of 52 hours training per year
 Ensure that the new hires complete company’s mandatory training within the first
6 months.
 Support the manager in the below areas:
o Participate once per year in staff appraisals
o Ensure that all staff and positions have job descriptions, clear
expectations and are working with a structured development plan.
o Take an active role in the transition of new business/ update and
develop, and retain existing business.
o Plan and organize a department meeting every week, in order to
discuss all the challenges faced and what are the ways of resolution
o Review department goals and business plans periodically you’re
your team, in order to ensure buy-in and accountability.
 Ensure department is using all system tools to their greatest advantage based on
your department size and organization. (e.g. using edoc and edoc treeview,
import database, and other system generated reports to manage by exception).
 Readiness to integrate new system changes and enhancements into your
department.
 Be involved and suggest system/process improvements.
 Taking and learning 52 hours of training courses per year.
Period: May 2014 - Present
▪ Air freight Department Team, Expeditors, Riyadh
Position: Air Import Lead Agent (specialized in Cisco, Juniper, Dell, HP product)
Duties:
 Ensure smooth and timely freight process flow.
 Ensure accurate and timely data entry into our operating system.
 Track and trace Air Import files as required. This can be either internally via
expo or externally via airline websites or by telephone to airline offices.
 Use Tree View on daily basis.
 Ensure timely delivery of freight to customers for Import shipments.
 Ensure documents are timely sent to customer or broker for customs purposes.
 Ensure accurate and timely client and vendors billing.
 Interact with our customers in arranging their international shipments, meeting
customer service standards.
 Contribute to maintain strong relationships with vendors (airlines, trucking
companies, and others).
 Meet compliance at all times to regulations. This includes internal policies and
procedures such as Operational Process Standards (OPS) and external
government regulations or customer’s policies/ requirements.
 Understand department process flow, constantly looking for areas of improved
efficiency.

4. 4
 Ensure all customers standard operating procedures are followed and updated in
the DLSOP.
 Meet KPI standards, as per the company’s procedures.
 Overseas communications, timely responses to emails and requests (internal and
external).
 Handling all types of shipment such as: Temperature Control Shipment,
Dangerous Good Shipment and Perishable Good Shipment.
 Taking and learning 52 hours of training courses per year.
Period: November 2012 – April 2014
▪ Sales Department Team, Expeditors, Riyadh
Position: District Sales Executive
Duties:
 Seek & prospect new clients.
 Build trust & rapport with potential client.
 Planning, analyzing and gathering information for proper advocate needs
assessment.
 Interactively present solution program proposal to potential customer.
 Begin and confirm production support for the account transitioned.
 Managing, operating and supporting client retention.
 Identifying, verifying and presenting account development recommendations and
opportunities.
 Taking and learning 100 hours of training courses per year.
Period: May 2011 – November 2010
▪ Sales Department Team, ARAMEX, Lebanon
Position: Sales Account Executive
Duties:
 Seek & prospect for new clients.
 Handling shipments with all mode of transport.
 Prepare quotations for any new lane for existing and new clients, in addition to
invoicing.
 Acting as customer service for each account.
 Integrating between departments on each procedure needed for smooth delivery
to client.
Period: October 2010 – April 2011

5. 5
▪ Cooperative Learning Center, Lebanese American University, Lebanon
Position: Graduate Assistant
Duties:
 Providing Orientation to new students, supervising exams.
 Preparing power point presentation, tutoring pupil.
 Assisting in research and coordinating activities with other departments.
Period: October 2007 – August 2009
▪ Dean of Student Service, Lebanese American University, Lebanon
Position: Supervisor Assistant
Duties:
 Student Tutoring
 Supervising Exams
 Office Works
Period: March 2004 – June 2007
▪ Humanities, Lebanese American University, Beirut, Lebanon.
Position: Assistant Officer
Duties:
 Offices duties
 Preparing syllabus
 Handling administrative tasks & Supervising the office.
Period: October 2004 – June 2007

6. 6
Professional Skills:
 Dangerous Goods Acceptance Certificate from Emirates.
 Expeditors “On The Spot” Award for HP account.
 Expeditors Sales Certification Level 1.
 Microsoft Computer Software Engineering Certificate (attended)
New Horizons - Zalka, Lebanon. Courses taken are:
o Managing Microsoft Windows 2003 Environment Microsoft Technical Courses.
o Implementing and Maintaining a Microsoft Windows 2003 Network Infrastructure.
o Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network hosts.
o Maintaining a Microsoft Windows 2003 Environment: Microsoft Technical Courses.
o Deploying and Managing Microsoft Internet Security and Acceleration Server 2004.
o Installing, Configuring and Administering Microsoft XP Professional.
o Planning and Maintaining Windows 2003 Network Infrastructure.
Technology Skills: ▪ MS SQL Server 2000, MS SQLServer 2005, MSOffice 2003, MSOffice 2007.
And took ERP certificate for completed the course of Microsoft Dynamics –
NAV 4.0 Trade and CRM 3.0 using Microsoft Business Solutions-Navision.
Languages: ▪ Fluent spoken and written Arabic, French and English.
References: Available upon request