Currently looking for a challenging position, which will make best use of existing skills and experience while enabling further personal and professional development– ideally within the Sales and Marketing function.
A high quality customer service is what that makes a hotel more famous and hence huge footfall. For each position in the hotel, from top to bottom, specific skill-sets are essentially required to perform well and provide a great customer service. And that skill-sets can be obtained only if there is specific training program arranged for the employees from time to time.
The story of my Vietnam client mirrors that of Hong Kong. Established in 1966, my client started as an insurance firm catering to business on the Island. As Hong Kong took off during the 1970’s, the company expanded into asset and wealth management.
They are currently looking for experienced telesales financial coordinators, preferably with UK pension transfer experience for their offices in Ho Chi Minh City covering individual, family & corporate clients based in Vietnam, Thailand and surrounding regions.
Coordinators are people who have previously worked in client-facing and in telesales and/or in appointment-making roles, preferably within the financial services (financial planning / investments) industry.
Outstanding, clear articulate English communication skills, both verbal and written, are the most important attributes of the successful candidates.
You will be working alongside a team of appointed Financial Advisers and your main job will be to help them to secure qualified appointments (meetings) through extensive networking and area-based client research.
REQUIREMENTS:
Previous experience in a Business Development Manager role
Skilled in using Microsoft Office Suite
Excellent communication and people skills
Well developed negotiation skills
Customer support experience
Excellent time management and planning skills
You are currently in a telesales or client-facing role: 1 year’s experience
You have a crisp, clear and articulate English, Western-style phone manner: 1 year’s experience
You speak in a clear English accent with preferably no other discernible accent
You are highly organized
Ability to make high volume of phone calls to prospects.
Ability to proactively source leads, from the internet, from networking events to using social media and business networking sites
Be very motivated with a can-do attitude
Have lots of energy
Be very friendly with a vivacious, outgoing personality
Have a flawless work ethic
Have a proven ability to excel beyond targets and deadlines – which is essential to becoming successful in this role
UNIQUE SELLING POINTS:
This role will also give you the opportunity to train to be a financial consultant should you wish to do so with the full support of the company.
No office costs
Company is well established
MINIMUM REQUIREMENTS:
This position would typically suit experienced EU / UK / US candidates as most of the consumers served by my client are typical EU and UK expatriates. Only candidates with existing experience in financial telesales or a client-facing sales role (1+ year’s experience) will be considered for this role.
Currently looking for a challenging position, which will make best use of existing skills and experience while enabling further personal and professional development– ideally within the Sales and Marketing function.
A high quality customer service is what that makes a hotel more famous and hence huge footfall. For each position in the hotel, from top to bottom, specific skill-sets are essentially required to perform well and provide a great customer service. And that skill-sets can be obtained only if there is specific training program arranged for the employees from time to time.
The story of my Vietnam client mirrors that of Hong Kong. Established in 1966, my client started as an insurance firm catering to business on the Island. As Hong Kong took off during the 1970’s, the company expanded into asset and wealth management.
They are currently looking for experienced telesales financial coordinators, preferably with UK pension transfer experience for their offices in Ho Chi Minh City covering individual, family & corporate clients based in Vietnam, Thailand and surrounding regions.
Coordinators are people who have previously worked in client-facing and in telesales and/or in appointment-making roles, preferably within the financial services (financial planning / investments) industry.
Outstanding, clear articulate English communication skills, both verbal and written, are the most important attributes of the successful candidates.
You will be working alongside a team of appointed Financial Advisers and your main job will be to help them to secure qualified appointments (meetings) through extensive networking and area-based client research.
REQUIREMENTS:
Previous experience in a Business Development Manager role
Skilled in using Microsoft Office Suite
Excellent communication and people skills
Well developed negotiation skills
Customer support experience
Excellent time management and planning skills
You are currently in a telesales or client-facing role: 1 year’s experience
You have a crisp, clear and articulate English, Western-style phone manner: 1 year’s experience
You speak in a clear English accent with preferably no other discernible accent
You are highly organized
Ability to make high volume of phone calls to prospects.
Ability to proactively source leads, from the internet, from networking events to using social media and business networking sites
Be very motivated with a can-do attitude
Have lots of energy
Be very friendly with a vivacious, outgoing personality
Have a flawless work ethic
Have a proven ability to excel beyond targets and deadlines – which is essential to becoming successful in this role
UNIQUE SELLING POINTS:
This role will also give you the opportunity to train to be a financial consultant should you wish to do so with the full support of the company.
No office costs
Company is well established
MINIMUM REQUIREMENTS:
This position would typically suit experienced EU / UK / US candidates as most of the consumers served by my client are typical EU and UK expatriates. Only candidates with existing experience in financial telesales or a client-facing sales role (1+ year’s experience) will be considered for this role.
BFI combines expertise of several specialists, so you get the products and
services from one source, have one correspondent. We have the professionals
with ability to track the entire route for photovoltaic plants
1. Elena Di Fiore
16 Kingsbrook Road, Bedford, Bedfordshire, MK42 0BH
07957 242329
elliedf@virginmedia.com
A dynamic, energetic, inspirational Client Relationship Manager and coach qualified and experienced in
sales and developing individuals whilst maintaining service delivery and meeting stakeholder
expectations. A highly effective training and sales consultant with considerable experience in designing
and delivering sales and service skills face to face, at the telephone and to large audiences.An
exceptional communicator who engages individuals and teams to perform to their highest potential.
Skills and Achievements
Leadership, Coaching and Communication
Managed and provided as a Client Relationship Managera wealth management service. Discussed
clients’ individual financial needs including savings,loans, mortgages and general insurance face to
face and at the telephone. Developed, directed and led branch sales and advertising campaigns that
resulted in exceeding personaland branch annual targets.
Proactive in seeking new business opportunities,created a diary booking systemto achieve 100% diary
capacity each week. This resulted in exceeding personal sales targets.
Ability to influence and engage with clients and staff at all levels in a sales environment. Demonstrated
sales floor management and promoted alternative financial products and grew my portfolio of clients.
Designed, delivered and role modelled telephone contact training. Developed individuals within their
role. Improved team moral, confidence and performance evidenced in their appraisals. Mentored,
trained and coached a team of 10, provided clear direction to the team, delegated and controlled
workflow.
Motivated and inspired staff at all levels by presenting a consultative sales skills workshop. The aimof
the workshop was for staff to observe ‘live telesales calls’ and give appropriate constructive feedback
for their personal development to take back to their business area. This resulted in individual career
progression and internal promotion.
Training & Development
Implemented the local and regional telesales team ‘Delivering Superior Customer Service’ to 150
managers and staff in the South East region. Engaged key customer stakeholders to present at the event
to share their feedback experience with HSBC. Connected clients with delegates to meet after the event
to gain further insights which helped to significantly improve the customer experience and sales and
positive feedback that benefitted all parties.
Led the induction training for new entrants,formed and managed a team of Area Induction Trainers,
conducted regular team meetings and informed trainers of new policies and procedures to ensure
consistent training methods were applied.
Supervised and coached team members and new entrants to HSBC Bank. This included one to one
reviews to discuss areas for personal development.
Created bespoke telesales and induction programmes, tackling skills gaps effectively and swiftly
improving the individuals’ key performance indicators.
Used a blend of practical and theoretical sales training styles and adapted training styles to meet the
individual’s needs.Achieved 100% feedback and improved relationships between the different
business areas.
2. Career Summary
Training Consultant 2013 – to date
Potential2Achieve
Senior Client Relationship Manager 2005 - 2013
HSBC Cambridge
Training and Development Manager 2001 - 2005
HSBC Training and Management College, Bricket Wood
HSBC India
Winning Team Facilitator 2000 - 2001
HSBC Training Centre London
Network Development Manager 1997 - 2000
Sheffield
Cashier, Senior Branch Counsellor 1986 - 1997
Bedford
Education
5 GCSEs in English, Maths, History, Italian, Art
Internal HSBC training accredited and mandatory/regulatory annual assessments
RSA Typing
RSA French
IFS School of Finance
Certificate for Financial Advisers - UK Financial Services and Regulation & Introduction to the
Financial Services Environment and Products
Certificate for Financial Advisers - Principles of Investments & Investment Products
Certificate for Financial Advisers - Financial Protection and Retirement Planning
Institute Of Linguists - Italian
Bedford College
IT Experience
Citrix, Browser, Lotus Notes, Microsoft Outlook, Word, Excel, PowerPoint, Experian
Interests
Organising events to raise money for charity,
Walking, travelling, football, spending quality time with family and friends