A concierge is responsible for handling guest requests and providing services to ensure smooth operations and satisfied customers. They address issues, make reservations, and act as an advisor utilizing their extensive network of contacts. As the face of the hotel, concierges must be problem-solvers with strong connections within the local area. Their duties include luggage handling, dinner reservations, tours, travel arrangements, deliveries, shopping assistance, and more. To excel in this role requires qualities like patience, kindness, pleasantness, and the ability to welcome and assist guests.

1. Made By :-
Arjun Ghai
FUNCTIONS OF

2. Contents
Introduction.
What Is A Concierge ?
Duties Performed By Concierge.
Qualities A Concierge Should Have.
Conclusion.
References.

3. Introduction
Concierge is consider as the heart beat of the hotel & keeps everything running smoothly.
They concierge is the most influential person in the hotel.
They are even regarded as a natural problem solver.
 These crossed gold keys are more than just the symbol of the organization — they are the symbol of guaranteed, quality service.

4. WHAT IS A
CONCIERGE ?
A person who works under a hotel
and who handles:-
1 Luggage
2 Dinner reservations
3 Tour & Travel arrangements
4 Guest request
5 Other non-hotel services.
 They are extremely well connected, so
they may provide any kind of service that
a guest wants.

5. • Mail & messages.
• Recommendations & reservations.
• Travel & meeting planning.
• Personal shopping.
• Supreme social advisors and business
expenditure.
• Personal assistance ( if required ).
DUTIES
PERFORMED BY
CONCIERGE

6. QUALITIES OF A CONCIERGE
He should have a PROBLEM SOLVING ABILITY
He should have his FINGERS ON THE PULSES OF THE CITIES.
He should be PATIENT and KIND TOWARDS GUEST.
He should be EXTREMELY WELL CONNECTED.
He should be PLEASANT & WELCOMING IN APPEARANCE.

7. CONCLUSION
Today we have learnt,
About how important a concierge is for a hotel.
Qualities of a concierge.
Duties of a concierge.

8. REFERENCE
http://www.businessdictionary.com/definition/concierge.html
https://www.lesclefsdor.org/about-us/what-is-a-concierge/
https://mydivineconcierge.com/five-personal-service-qualities-
of-the-successful-concierge/