This document discusses IT outsourcing and the role of IT support. It covers application development and different topics related to IT outsourcing such as IT in everyday life, the role of IT in business, and case studies. Specifically, it provides examples of how IT touches everyday life with smartphones, smart home devices, online bill payment, etc. It also discusses how IT helps businesses by automating and integrating processes, providing real-time information and analysis, enabling consistency, and improving efficiency, reach, reliability and reducing costs.

1. OUTSOURCING
IT OUTSOURCING
APPLICATION DEVELOPMENT
IT OUTSOURCING
ROLE OF IT SUPPORT

2. Topics Index
1
IT in everyday life
In this session we are going
to:
2
The role of IT in business • Understand how
Information Technology
helps businesses to
Case Study perform optimally
3
Topics Index

3. Learning Objectives
• At the completion of this
session you will be able to:
– Describe the role of IT in our
day to day life
– Explain how IT helps
organizations to function
optimally
Learning Objectives

4. Topics Index
1 IT in everyday life
The role of IT in business In this topics we are going to:
2
• Look at the role of IT in
our day to day life
Case Study
3
IT in everyday life

5. A day in the life of a Corporate Executive…
6 AM: I am woken up by my smart phone alarm. The phone runs
many software applications that provide different utilities like
calculator, stopwatch etc.
IT in everyday life

6. A day in the life of a Corporate Executive…
While I am getting ready to go to office, I take a quick look at my
calendar entries for today in my smart phone, which is synched
with my Google calendar. I notice that I have an early video
conference today at 9:30
IT in everyday life

7. A day in the life of a Corporate Executive…
I heat up some milk in the microwave for my corn flakes. The
microwave oven runs software to perform its functions
IT in everyday life

8. A day in the life of a Corporate Executive…
I remember that I have to pay two bills today.
IT in everyday life

9. A day in the life of a Corporate Executive…
I log into my computer, connect to the internet, and pay my
electricity and phone bills by doing an online bill payment.
IT in everyday life

10. A day in the life of a Corporate Executive…
The sophisticated software transfers the money securely from my
bank account to the provider. My computer generated statement at
the end of the month will show me the money transfer
transactions.
IT in everyday life

11. A day in the life of a Corporate Executive…
I rush out of the house and get into the elevator to go down to my
apartment’s parking area. The OTIS elevator runs software which
enables the two lifts in my building to run in tandem, and in optimal
fashion.
IT in everyday life

12. A day in the life of a Corporate Executive…
I get into my Honda City and drive to work. My car has the iVTEC
engine which has software to optimize the fuel consumption. The
software selects the valve timing depending on the prevailing
conditions
IT in everyday life

13. A day in the life of a Corporate Executive…
On the way I make a call to my credit card customer service, which
uses Interactive Voice Recording software to route me to the
correct person.
IT in everyday life

14. A day in the life of a Corporate Executive…
He pulls up my card statement instantly on his computer screen
and the software allows him to make the adjustments I requested.
IT in everyday life

15. A day in the life of a Corporate Executive…
After I hang up the phone I get an SMS on my phone confirming
the transaction
IT in everyday life

16. A day in the life of a Corporate Executive…
When I reach the office, I get into the Video conference. The
Polycom VC equipment has software to control its functions. Using
the menu, I dial my Sydney office, and start the meeting.
IT in everyday life

17. A day in the life of a Corporate Executive…
I just got a call regarding a delivery Issue in Hyderabad. Ask travel
desk to check availability of flights to Hyderabad.
Travel desk contact immediately makes the inquiry on his
computer.
IT in everyday life

18. A day in the life of a Corporate Executive…
The software gives him a list of available options, which he
promptly emails to me. In exactly 10 minutes, I have all the
available options in front of me.
And my day goes on…
IT in everyday life

19. DISCUSSION
Give examples of how IT touches your
everyday life

20. Topics Index
1
IT in everyday life
In this session we are going
to:
2 The role of IT in business • Understand how IT helps
businesses to perform
optimally.
Case Study
3
The Role of IT

21. Behind the customer touch points of a business are large IT Systems
BANK’S IT SYSTEMS
The Role of IT

22. The Role of IT has evolved over the years
Automate end- Integrate a IT solution
Automate a
to-end network of itself can
part of a business businesses become a
business processes and product or
process integrate service
functions
Localized Cross Functional Network Business Scope
Exploitation Integration Reconfiguration Redefinition
The Role of IT

23. An Automobile manufacturing company
• Operational Processes
– Sales Forecast
– Production Planning
– Procurement
– Manufacturing
– Sales & Distribution
• Support Processes
– Research & Development
– Financial Accounting
– HR
The Role of IT

24. Sales Forecast
Dealers
Where does the Sales
Forecast come from?
Regional
offices
Sales
Team
The Role of IT

25. Sales Forecast
How is the data gathered and analyzed?
The Role of IT

26. Sales Forecast – Challenges
• Information gathering
• Timeliness
• Business rule enforcement
• Manage change in requirements
The Role of IT

27. Sales Forecast – How does Information Technology help?
– Dealers, Regional offices, and
Sales Team can enter their
forecasts into a web-based
interface.
– Data entry rules are enforced
to ensure that data provided
is complete
A web based interface
The Role of IT

28. Sales Forecast – How does Information Technology help?
The IT system can send alerts to people if they have
not entered the data in time
The Role of IT

29. Sales Forecast – How does Information Technology help?
Past data is automatically analyzed by the IT system and
corrections made
Where forecast has not been received, business rules can be
automatically applied to create a forecast
The Role of IT

30. Sales Forecast – How does Information Technology help?
Final reports are distributed for review, validation and action
The Role of IT

31. Production Planning
• What is the output from Production
Planning?
– The day and shift-wise production plan for each
factory and production unit of the organization
– The type and quantity of each part required to
meet the production requirements
• What are the inputs for production
planning?
– Sales Forecast: The number of vehicles of each
type demanded by the market each month
– Bill of Materials: The part-wise breakdown of
each model that is to be manufactured
– Production Capacity: The production capacity of
in-house and supplier factories
The Role of IT

32. Production Planning – Challenges
• Information gathering – sales forecast, bill of
materials etc.
• Timeliness
• Accuracy
• Business constraints like “Economic Order
Quantities”
• Changing requirements
The Role of IT

33. Production Planning: How does Information Technology help?
Data used from various sources
Ensures that data is
correct
Makes large scale data
analysis fast
Distributes production plans
instantly to a large number
of people
IT Systems
The Role of IT

34. Discussion
• Based on the examples just discussed, identify some
of the attributes of Information Technology that
helps organizations. For example one of the
attributes is the ability to do complex calculations
quickly. Think of one real life example of each type
The Role of IT

35. Benefits of IT – A Summary
Speed
Efficiency Consistency
Real Time
Integration
Benefits of IT Reliability
Reach Lower Cost
Real Time
information
availability
The Role of IT

36. Illustration – How does IT make a business more efficient?
Centralized Railway Reservation System in India
The Role of IT

37. Railway Reservation System – Benefits
BEFORE AFTER
• Separate booking window for • Anyone may book from
each train at each location anywhere, for any train
• Physical “register” for each train • Can do own booking over
at each booking location Internet
• Confusion in application of • Complex business rules applied
complex business rules consistently. Any changes in rules
• Quotas applied throughout seamlessly
• Pricing
• Providing status to customers • Providing status is a breeze,
was a nightmare including on Internet, SMS
• Huge manual effort to produce • Outputs produced at the click of
outputs like reservation charts a mouse
The Role of IT

38. Case Study – Group Activity
• You all are either attending a college now, or
have attended one before
• Think about 3 ways the college can utilize IT to
improve its functioning. What will be the
benefits? (15 minutes)
• Each group to present one item from their list
(Total 15 minutes)
The Role of IT

39. Summing Up
• IT has evolved over the last 50 years to play an
ever greater role in business
• Today’s businesses use IT in almost every
function for reasons of efficiency, cost,
reliability, accuracy and reach
• IT becomes visible to us through the customer
touchpoints of a business. However that is
only the tip of the iceberg as far as the role of
IT in business is concerned.
The Role of IT

40. References
• Role of IT in the growth of business:
http://ezinearticles.com/?Role-of-Information-
Technology-in-Growth-of-Business&id=344198
• The Changing role of IT in business:
http://globaltechforum.eiu.com/index.asp?layout=ric
h_story&channelid=5&categoryid=17&doc_id=9326
• Does IT Matter?:
http://www.nicholasgcarr.com/doesitmatter.html
The Role of IT

41. Thank You