Role of Communiction in Investigation
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This presentation define communication, its process, non-verbal communication with reference to Fire Investigation; and Personality Tips for Fire Fighter and Managers
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Role of Communiction in Investigation
- 1. Role of Communication in Fire Investigation By Muhammad Iqbal <iqbalarfeen@gmail.com> 1
- 3. Ice Breaker
- 4. What is a Communication? Process of Conveying (SENDER) a MESSAGE through a CHANNEL to the RECIPIENT so s/he UNDERSTAND (Feedback)
- 5. Communication Process - Explained Message Channel Sender Receiver Feedback
- 6. Communication Process Message Channel Sender Receiver Feedback
- 7. Do You Agree with the statement? You cannot NOT Communicate 7
- 8. Examples of Non-verbal Behaviours 8
- 9. Examples of Body Language
- 10. Examples of Body Language
- 11. How You Identify Fire Incidence? 1. Extent of fire 2. Direction of fire 3. Rapid spreading of fire 4. Color of smoke and flame 5. Sign of forced entry
- 12. Identifying Construction Type 1. Fire Resistance Construction 2. Non-combustibility Construction 3. Heavy Timber Construction 4. Ordinary Construction 5. Wooden Frame Construction
- 13. Verbal and Non-verbal Communication 13
- 14. Examples of Body Language 14
- 15. Fire Investigation Procedure • Introduction – causes • Nomination of Fire Investigator • Meeting - designated time & place • Gathering information - witness • Follow prescribed procedure • Develop report • Submit report
- 16. Interview and Report Writing What Investigation Report Tells? 1. What happened? 2. When it happened? How it 3. Where it happened? happened? 4. Who it happened to? 5. Who caused it to happen?
- 17. Interview and Report Writing Where do I start and Where do I Stop? 1. What reportedly happened? 2. Who reportedly involved? 3. Who else was reportedly there? And 4. Where did it reportedly occur?
- 18. Interview and Report Writing How to Get Organized? 1. Secure Scene 2. Separate witnesses 3. Collect Evidence 4. Interview Witness. And… 5. Collect Additional Evidence
- 19. Communication Skills Lastely Listen Up!! Stop Talking! Be Attentive Put the Speaker at Ease Be Patient Refrain from Arguing Stop Talking!
- 20. Personality Tips
- 21. Activity # 1 Finding the Word “F” How May “F” Are in this Sentence? “FINISHED FILES ARE THE RESULT OF YEARS OF SCIENTIFIC STUDY COMBINED WITH THE EXPERIENCE OF YEARS”
- 22. Activity # 5 Select One Option Aslam asks an angel in a dream for : - 1.Prime - Minister 2.Beautiful Spouse 3.Good Friends 4.Happy Life 5.Money
- 23. Personality Development Tips • Watch Your Appearance • Monitor Your Voice • Be Considerate • Show Appreciation • Conversational Powers • Be Optimistic
- 24. Personality Development Tips Be Polite and Pleasant Dress up Correctly Never Smoke while Walking Be First to Open Door - Women Don’t Walk - Right side of Senior
- 25. Personality Development Tips Avoid Spitting in Public Places Avoid ‘Paan’ - Chewing Do Not Embrace Seniors In Queue, Keep Ladies Ahead Do not Stare, be Gentle Sit Upright and Don’t Spread Legs
- 26. Personality Development Tips HANDSHAKE – Courteous Gesture EYE CONTACT – Feelings / Emotions TONE OF VOICE - music to ears YES SIR, YES MADAM - Courteous LISTEN - Hearing and Listening SMILE, SORRY and THANK …. So thank