Employees are the lifeblood of your organization. If you want to retain talent and cultivate new leaders, fast and flexible development programs are essential.
Join us as rogenSi shows how they used data and insights to accelerate their employee development programs. You’ll learn 360-degree feedback best practices from the perspective of the practitioner and the consultant.
With the New Year upon us, taking the opportunity to collect, understand, and act on employee feedback is crucial.
As you begin to set the stage for 2018, what areas are you focused on improving for your organization and employees?
On February 7, we invite you to learn from Culture Amp’s Fresia Jackson, People Scientist, and Chris Woodcock, Customer Success Coach, as they guide you in conversation on how to craft your 2018 employee feedback strategy.
You’ll learn:
- Objectives of a feedback strategy
- 5 simple steps to start your feedback strategy
- How (and why) to customize your approach
Webinar Link: https://www.brighttalk.com/mybrighttalk/channel/14789/webcast/294249
Presented by Steve Kane, Director of Coaching and Certification for Gemba Academy
Part of a leader's job is to help people develop or improve capabilities. Coaching is quickly becoming a highly demanded skill set for leaders at all organizational levels to not only to help people get things done, but also improve their skills so that they can work more independently. There are important differences between coaching and teaching, mentoring, advising, or consulting.
In this webinar, you will learn:
the role of a coach and the person being coached in a business environment
recognizing opportunities to coach and covert coaching
coaching models
coaching as a leadership technique
where to find learning resources
About the Presenter:
Steve is responsible for Gemba Academy's lean coaching and certifications. Prior to Gemba Academy, Steve had a diverse career ranging from being responsible for a large medical device sales territory, plant manager where he leveraged lean methods to drive improvement, and VP Operations at Specialty Silicone Fabricators where he led the lean efforts of the company. He has served on the western region board of The Association for Manufacturing Excellence and has worked with the Michigan Lean Learning Consortium and the California Central Coast Lean Forum.
This webinar explores the key business capabilities of successful leaders and highlight the 10 high performance habits that will help you be more successful in 2018.
The Five Conversations Framework is an internationally recognised, practical approach developed by Tim Baker designed to having regular check-ins and catch-ups with team members. The focus is on five performance-based conversations that make a difference. This unit explains the framework and challenges managers to implement it in their workplace to accelerate performance.
Microlearning: The Modern Strategy for the Modern WorkplaceNamely
Perhaps you’re familiar with Microlearning: the idea that focused, targeted content can drive behavior change in the workplace. But have you put Microlearning into place as a strategy? In this session, Summer will share how Microlearning can be an effective learning strategy in today’s workplace. She will share a three-step approach, from starting small, to staying focused, to making it stick. You’ll walk away understanding the need to uplevel your learning program, able to describe the components of a successful Microlearning strategy, and clear on next steps for bringing Microlearning to your unique organization.
With the New Year upon us, taking the opportunity to collect, understand, and act on employee feedback is crucial.
As you begin to set the stage for 2018, what areas are you focused on improving for your organization and employees?
On February 7, we invite you to learn from Culture Amp’s Fresia Jackson, People Scientist, and Chris Woodcock, Customer Success Coach, as they guide you in conversation on how to craft your 2018 employee feedback strategy.
You’ll learn:
- Objectives of a feedback strategy
- 5 simple steps to start your feedback strategy
- How (and why) to customize your approach
Webinar Link: https://www.brighttalk.com/mybrighttalk/channel/14789/webcast/294249
Presented by Steve Kane, Director of Coaching and Certification for Gemba Academy
Part of a leader's job is to help people develop or improve capabilities. Coaching is quickly becoming a highly demanded skill set for leaders at all organizational levels to not only to help people get things done, but also improve their skills so that they can work more independently. There are important differences between coaching and teaching, mentoring, advising, or consulting.
In this webinar, you will learn:
the role of a coach and the person being coached in a business environment
recognizing opportunities to coach and covert coaching
coaching models
coaching as a leadership technique
where to find learning resources
About the Presenter:
Steve is responsible for Gemba Academy's lean coaching and certifications. Prior to Gemba Academy, Steve had a diverse career ranging from being responsible for a large medical device sales territory, plant manager where he leveraged lean methods to drive improvement, and VP Operations at Specialty Silicone Fabricators where he led the lean efforts of the company. He has served on the western region board of The Association for Manufacturing Excellence and has worked with the Michigan Lean Learning Consortium and the California Central Coast Lean Forum.
This webinar explores the key business capabilities of successful leaders and highlight the 10 high performance habits that will help you be more successful in 2018.
The Five Conversations Framework is an internationally recognised, practical approach developed by Tim Baker designed to having regular check-ins and catch-ups with team members. The focus is on five performance-based conversations that make a difference. This unit explains the framework and challenges managers to implement it in their workplace to accelerate performance.
Microlearning: The Modern Strategy for the Modern WorkplaceNamely
Perhaps you’re familiar with Microlearning: the idea that focused, targeted content can drive behavior change in the workplace. But have you put Microlearning into place as a strategy? In this session, Summer will share how Microlearning can be an effective learning strategy in today’s workplace. She will share a three-step approach, from starting small, to staying focused, to making it stick. You’ll walk away understanding the need to uplevel your learning program, able to describe the components of a successful Microlearning strategy, and clear on next steps for bringing Microlearning to your unique organization.
Everything You Need to Know About Strategy Deployment (Lean Methods)KaiNexus
A webinar hosted by KaiNexus and presented by Mark Graban.
In this webinar, you will learn:
How organizations use Strategy Deployment (or Hoshin Planning) to create alignment and focus
The iterative PDSA-based cycles of this management approach
Four key hypotheses that senior leaders make during the annual cycles and ongoing reviews
How KaiNexus can support these methods to better create alignment and give better visibility around goals, actions, and progress
Solutions for Sustaining an Improvement ProgramKaiNexus
Presented by Chris Burnham
In this webinar you will learn:
How to navigate the different roles you will have to play as a Continuous Improvement Leader
About the different constituencies that you need to identify and serve as an effective Continuous Improvement Leader
Some countermeasures to the common pitfalls and mistakes that frustrate improvement leaders with sustainment of improvement programs
About the Presenter:
Chris Burnham is a Continuous Improvement Program Manager at Wright Medical, in Memphis.
Chris is a results-oriented, award winning leader who understands how to motivate and lead diverse teams to deliver significant results to the bottom line. He passionate about generating a high level of employee engagement to create leaders at every level of the organization.
Chris has a BS in Criminal Justice (yes, that's right) from Western Carolina University.
Join our panel of experts from BizLibrary and BambooHR as they have an open conversation about what it’s been like to lead organizations of all shapes and sizes during a global pandemic. We’ll be discussing their greatest successes and biggest learning lessons. Because we all know leading among uncertainty is not easy, but with the right attitude, organizations and leaders can come out of this stronger than ever.
Achieving Growth with Goals - Matt Hart BetterworksMatt Hart
The journey to achieving operational excellence. Align goals vertically, cross-functionally, and with your company’s strategic plan. By Matthew Hart, RVP Sales at BetterWorks
Matt Hart of BetterWorks dove into achieving growth with goals for the Loras College Business Analytics Executive Breakfast.
Goals define and continually shape the journey in all facets of live - personal, health, and professional. The presentation will focus on goal-setting, specifically the role goals have in our lives and how it is more important now than ever for companies to get goal-setting right. The audience will leave the presentation with an understanding of how modern thinking on Goal Science promotes alignment, visibility, and accountability to a company’s strategic goals and objectives.
The Power of Alignment and Intrinsic Motivation in Continuous ImprovementKaiNexus
A webinar presented by Mark Graban, hosted by KaiNexus.
In this webinar, you will learn:
- The real meaning of "the carrot and the stick
- The difference between motivating people and not demotivating them
- The role of "recognition and rewards" in continuous improvement
- The leadership behaviors that drive participation and alignment related to improvement
The proactive paradox describes the situation where the manager expects the employee to use independent judgment and the employee wants to use independent judgment.
However, both the employee and manager are frustrated because they believe the other to be at fault.
What causes this frustration?
What are the circumstances that cause the proactive paradox?
Why is being compliant and reactive behavior favored over using independent judgment?
We consider this dynamic in this presentation.
Why Effective Communication Skills are Essential for Professional Growth REVA University
Why Effective Communication is a Prerequisite:
* Coordination of work
* Motivation to work
* Sharing of relevant information
* Positive thinking
* Socialisation
Presented by
Sarah Baker, Consultant & Facilitator, IQC
In this webinar you will:
Understand the important components of buy-in
Learn the 4-step process to get buy-in
Reflect on the challenges and benefits of buy-in that relates to you
Sarah Baker
Sarah is a Consultant & Facilitator at IQC. She has an MS in Industrial and Organizational Psychology and a BA in Philosophy and Psychology. Sarah challenges and inspires others to think critically and shift toward more effective perspectives. Her thoughtfulness, enthusiasm, and passion for learning support her in providing excellent work. As a facilitator, she uses philosophy and psychology techniques to inspire growth and excellence.
Areas of Expertise: Industrial and Organizational Psychology, Philosophy, Personal Leadership, Leadership Development, Curriculum Design, and Facilitation
TWI and Kata: Skill Patterns to Develop a Culture of CoachingKaiNexus
A webinar presented by Oscar Roche, hosted and moderated by Mark Graban of KaiNexus.
Oscar Roche will discuss how learning and developing the skills provided by the practices of Training within Industry (TWI) and Kata behaviors will develop good coaching practices while simultaneously developing the culture and actual practice of process improvement in your organization.
You will learn:
The basics of TWI and Kata practices
How these skills directly impact an improvement culture.
How the development of TWI and Kata develop coaching skills and practices.
How coaching plays a key role in the developing a lean culture.
Everything You Need to Know About Strategy Deployment (Lean Methods)KaiNexus
A webinar hosted by KaiNexus and presented by Mark Graban.
In this webinar, you will learn:
How organizations use Strategy Deployment (or Hoshin Planning) to create alignment and focus
The iterative PDSA-based cycles of this management approach
Four key hypotheses that senior leaders make during the annual cycles and ongoing reviews
How KaiNexus can support these methods to better create alignment and give better visibility around goals, actions, and progress
Solutions for Sustaining an Improvement ProgramKaiNexus
Presented by Chris Burnham
In this webinar you will learn:
How to navigate the different roles you will have to play as a Continuous Improvement Leader
About the different constituencies that you need to identify and serve as an effective Continuous Improvement Leader
Some countermeasures to the common pitfalls and mistakes that frustrate improvement leaders with sustainment of improvement programs
About the Presenter:
Chris Burnham is a Continuous Improvement Program Manager at Wright Medical, in Memphis.
Chris is a results-oriented, award winning leader who understands how to motivate and lead diverse teams to deliver significant results to the bottom line. He passionate about generating a high level of employee engagement to create leaders at every level of the organization.
Chris has a BS in Criminal Justice (yes, that's right) from Western Carolina University.
Join our panel of experts from BizLibrary and BambooHR as they have an open conversation about what it’s been like to lead organizations of all shapes and sizes during a global pandemic. We’ll be discussing their greatest successes and biggest learning lessons. Because we all know leading among uncertainty is not easy, but with the right attitude, organizations and leaders can come out of this stronger than ever.
Achieving Growth with Goals - Matt Hart BetterworksMatt Hart
The journey to achieving operational excellence. Align goals vertically, cross-functionally, and with your company’s strategic plan. By Matthew Hart, RVP Sales at BetterWorks
Matt Hart of BetterWorks dove into achieving growth with goals for the Loras College Business Analytics Executive Breakfast.
Goals define and continually shape the journey in all facets of live - personal, health, and professional. The presentation will focus on goal-setting, specifically the role goals have in our lives and how it is more important now than ever for companies to get goal-setting right. The audience will leave the presentation with an understanding of how modern thinking on Goal Science promotes alignment, visibility, and accountability to a company’s strategic goals and objectives.
The Power of Alignment and Intrinsic Motivation in Continuous ImprovementKaiNexus
A webinar presented by Mark Graban, hosted by KaiNexus.
In this webinar, you will learn:
- The real meaning of "the carrot and the stick
- The difference between motivating people and not demotivating them
- The role of "recognition and rewards" in continuous improvement
- The leadership behaviors that drive participation and alignment related to improvement
The proactive paradox describes the situation where the manager expects the employee to use independent judgment and the employee wants to use independent judgment.
However, both the employee and manager are frustrated because they believe the other to be at fault.
What causes this frustration?
What are the circumstances that cause the proactive paradox?
Why is being compliant and reactive behavior favored over using independent judgment?
We consider this dynamic in this presentation.
Why Effective Communication Skills are Essential for Professional Growth REVA University
Why Effective Communication is a Prerequisite:
* Coordination of work
* Motivation to work
* Sharing of relevant information
* Positive thinking
* Socialisation
Presented by
Sarah Baker, Consultant & Facilitator, IQC
In this webinar you will:
Understand the important components of buy-in
Learn the 4-step process to get buy-in
Reflect on the challenges and benefits of buy-in that relates to you
Sarah Baker
Sarah is a Consultant & Facilitator at IQC. She has an MS in Industrial and Organizational Psychology and a BA in Philosophy and Psychology. Sarah challenges and inspires others to think critically and shift toward more effective perspectives. Her thoughtfulness, enthusiasm, and passion for learning support her in providing excellent work. As a facilitator, she uses philosophy and psychology techniques to inspire growth and excellence.
Areas of Expertise: Industrial and Organizational Psychology, Philosophy, Personal Leadership, Leadership Development, Curriculum Design, and Facilitation
TWI and Kata: Skill Patterns to Develop a Culture of CoachingKaiNexus
A webinar presented by Oscar Roche, hosted and moderated by Mark Graban of KaiNexus.
Oscar Roche will discuss how learning and developing the skills provided by the practices of Training within Industry (TWI) and Kata behaviors will develop good coaching practices while simultaneously developing the culture and actual practice of process improvement in your organization.
You will learn:
The basics of TWI and Kata practices
How these skills directly impact an improvement culture.
How the development of TWI and Kata develop coaching skills and practices.
How coaching plays a key role in the developing a lean culture.
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants after 3,000+ hours of work. It shares our combined 100+ years of experience advising executive teams around the world. It includes all the Frameworks, Best Practices & Templates required to improve the “HR and Talent Management” function of your organization, and help you attract, develop and retain top talent.
This Powerpoint presentation is only a small preview of our Toolkit.
You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com.
This Toolkit includes frameworks, tools, templates, tutorials, real-life examples, best practices, and video training to help you:
-Define and Implement your HR and Talent Management Strategy: (1) Summary of the Corporate and Business Strategy, (2) HR Analysis, (3) HR and Talent Management Capability Maturity Model, (4) Current State And Target State, (5) HR and Talent Management Mission, Vision & Values, (6) Strategic Objectives & KPIs to Reach our Vision, (7) Team & Budget, (8) Guiding Principles
-Define the 10 Pillars required to reach your HR and Talent Management Strategic Objectives: (1) Capability Management, (2) Structure & Governance, (3) Culture, (4) Competency Management, (5) Recruitment, (6) Talent Development, (7) Mentoring, (8) Performance Management, (9) Reward and Recognition, (10) Reassignment & Termination
-List your Potential Initiatives for each pillar
-Create your Business Cases and Financial Models to Assess your List of Potential Initiatives
Prioritize, Plan and Implement your Projects: (1) Project Prioritization, (2) Business Roadmap, (3) Governance, (4) Dashboards, (5) Project Implementation: Agile Methodology, Design Thinking and Traditional Methodology, (6) Continuous Improvement (7) Post Projects Evaluation and Lessons Learnt, (8) Post Strategy Evaluation and Lessons Learnt
-Define and implement your change management strategy and internal communication strategy: (1) Change management strategy, (2) Change management plans, (3) Implementation, tracking and progress management, (4) Effective communication
-Engage your stakeholders effectively: (1) Stakeholder analysis, (2) Stakeholder engagement strategy, (3) Stakeholder engagement detailed plan
Organizations across the globe benefit from having influential leaders who are qualified to lead a diverse workforce, cultivate engagement, and guide change necessary to remain competitive in the marketplace. These same organizations realize the value in investing in current talent to breed the next generation of executives, and to ensure a set of unified core leadership principles exist and are executed by managers of people and projects. This session reveals how one organization overcame cultural barriers to successful implementation of varied enterprise-wide leadership development initiatives.
This presentation is about the importance of training supervisors to business success. It provides five examples of companies who had varied degrees of success with training depending on how they structured their objectives and C-suite support.
Human Network is a leading edge leadership and talent development consulting firm. Our core areas of expertise include Leadership
development, Executive Coaching and Custom interventions designed to build critical competencies for success and accelerate performance.
To know more about how we can partner with you to build the right
capability building architecture to drive performance,
log on to www.human-network.in
Understanding the identity of a company’s workforce can offer clarity for an organization, especially when it comes to managing them. Behavioral assessments are one of the tools leaders can leverage when it comes to better understanding an employee’s behavior tendencies. This multifaceted Spotlight Webinar will showcase the stories of two organizations that have integrated behavioral assessments into their people management process. The first speaker Suzanne Farmer, AVP organizational development and training for UT Southwestern Medical Center will share how leaders are leveraging assessment data in determining employee potential and movement. The second speaker, Ryan Smith, chief operating officer of Raidious, a full service digital agency, will unveil how leaders leverage the Predictive Index Behavioral Assessment as a key tool for onboarding and supporting new hires to understanding how one’s behavioral traits influence team collaboration.
During this webinar:
Recognize how behavioral assessment tools can be leveraged through all phases of the employee lifecycle.
Hear how behavioral assessments can enhance team communication and provide insight on employee work and communication styles.
Observe how assessments are influential beyond HR leaders but to executives across an organization.
Is your organization prepared for your leadership readiness gaps? According to Forbes Magazine, (11/17), only 25% of organizations have leaders ready to meet tomorrow’s business challenges.
There are 7 strategic decisions HR can make to properly build and deploy an effective leadership development program.
HR has a unique opportunity to engage as an important strategic partner for the business by insisting on a more formalized approach to leadership development. And, there's programs that work and programs that don't!
At the end of this webinar, participants will identify:
- The 7 Strategic Decisions to Walk Through for an Effective Leadership Readiness Program
- How to Build and Make the Case for Leadership Development within your Organization
- How to Design your Approach - including how to select participants and what components will be the best fit for your organizational goals
- Key Methods for Tracking Results and Measuring the ROI
Similar to 360 Feedback Assessments: 3 Tips to Uncover Hidden Talent and Develop Superstars (20)
WEBINAR: K12 - How to shape student experiencesQualtrics
Understanding the students whose experiences fuel your school’s purpose isn’t just a good idea – it’s absolutely essential to keep your students thriving.
It is no longer enough to simply track a grade or score as students now make decisions based on their experience. Student feedback gives you insight into what is going on and measuring this alongside what you already know about a student is giving parents, teachers and schools the ability to truly understand a students experience.
The digital age has propelled the feedback process to new heights, both in how a students response is given and received, and how teachers can utilise these discoveries. Where schools used to rely on annual surveys, verbal feedback sessions and paper comment cards to gauge student engagement, digital technology can now help to implement a more omnipresent feedback strategy that not only delivers almost immediate results, but aggregates those results into crucial analytics.
Catastrophic failures, single-mindedly focusing on happy customers and relying solely on your marketing team will not move the dial on customer experience. Luke Williams, head of Customer Experience at Qualtrics and author of The Wallet Allocation Rule, will reveal the three CX myths that can kill your brand.
Join Luke to learn about the real drivers of CX success. He’ll show you how not to fall into common traps and where best to focus your CX efforts for maximum return.
Link to webinar: https://success.qualtrics.com/3-cx-myths-register.html
The 5 Competencies for Customer Journey MappingQualtrics
Customer journey mapping brings design thinking into your organization to identify and solve key pain points your customers face. In our new webinar, 5 Competences for Customer Journey Mapping, you’ll learn how to map customer journeys and bring them to life: from recruiting your team to integrating mapping into your Voice of Customer program.
Stop The Fighting, Find Consensus: How To Manage Your Citizen ExperienceQualtrics
This webinar is based on the solutions session given at the 2017 NACo Annual Conference. You'll learn about organizational standards for data collection and how that influenced citizen experience.
Increasing your Value-Based Purchasing Score through 5 Patient Rounding Best ...Qualtrics
This presentation is presented by Qualtrics and Carilion Clinic. You'll learn more about the Hospital Value-Based Purchasing Score (HVBP Score) and how patient rounding best practices can help increase this score and generate more money for your hospital.
Creating an employee value proposition that recruits and engages today's top ...Qualtrics
Recruiting talent that fits your organisation's location, culture and budget can be a challenge for even the best of organisations. Join Gil Sewell, Director of Organisational Development at Auckland District Health board, as she reveals why it is important to develop an Employee Value Proposition to address recruitment challenges and achieve long term success and engagement.
Hear her experience in rolling out a new Employee Value Position across a organisation of 10,000 staff with varying roles in the healthcare industry.
Employee engagement in a high-pressure environmentQualtrics
See how Imperial College NHS Trust responded to being near the bottom of the NHS staff engagement league tables with an employee engagement program that’s already delivering results in its first year.
Engagement and Talent Lead at the Trust, Nathaniel Johnson talks through the set up of the program and gives his tips for success in staff engagement.
Development and evaluation of digital solutions for weight loss maintenanceQualtrics
Professor James Stubbs from the University of Leeds talks through the NoHoW porject, that’s helping to trackweight loss programmes in digital, pulling data from sources like Fitbit and using Qualtrics to collect and analyse it as part f his research.
Pierre Saouter from the World Economic Forum shows how the Global Shapers Survey is giving a voice to millenials in often under-represented countries in order to impact discussions at a geo-political level.
What paradata can tell you about the quality of web surveys?Qualtrics
Google’s Mario Callegaro explains how paradata works – the data that shows not just what your survey respondents said but how they answered the question, opening up new avenues for researchers to interrogate and analyse the survey data they receive.
Digital Research in Low-Resource CountriesQualtrics
When you’re doing research in areas with no internet, collecting and analysing the data could be a pain. Lando and David from Health Focus spoke at Qualtrics Converge Europe about how they’re collecting data using the offline app in order to avoid the costly and time-consuming research often needed in low-resource countries.
Your data is only as good as the survey behind it – here, Qualtrics’ Dave Vanette talks best practice for designing surveys and how to manage them to get the best possible data back.
Recipe for success: balancing the art & science of employee feedbackQualtrics
Disruption is affecting organisations everywhere – and it’s the same for their employees according to Google’s Yuval Dvir. See how new developments like artificial intelligence are changing the employee experience and how you can get the balance right when it comes to collecting and analysing feedack.
At Ireland’s biggest energy supplier, the customer is at the heart of everything they do. See what Head of Customer Experience & Operations Aisling McCarthy had to say at Qualtrics
Converge Europe as she presented their journey to refocus the orgaisation on the customer.
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Customers have never been so savvy – in her speech at Qualtrics Converge Europe, KPMG Nunwood’s Customer Experience Design Director talks about how consumer demands are growing and how brands need to keep up to stay ahead of the competition.
The Age of Customer Empowerment and its Impact on Brand Experience
360 Feedback Assessments: 3 Tips to Uncover Hidden Talent and Develop Superstars
1.
2. Housekeeping
This session is being recorded and each of you will receive a
copy of the recording and the slides.
Please chat any questions using the chat window, questions
will be addressed during the Q&A.
To join the conversation on Twitter, use @rogensi @qualtrics
#hr
SM
10. Sustain development
• Role of leaders / managers
• Accountability
• 70/20/10 development
• Blended learning
• IDP à implementation
11. Tip 1: Value is in action
Engaging people to act is about creating the ah-ha moment
12. Assessment design
• Set participant’s frame of mind
• Use a relevant & consistent scale
• Rate competence AND importance to
role
• Give people the opportunity to free
text à feedback
• Evaluations should take no more
than 10-15 mins
16. Major Australian bank
• Relationship bankers
• GFC impact à 1 state
dramatically underperforming
• Lack of urgency, sales “culture”
and pro-activity at all levels
17. Assessments exposed
• Lack of sales process, focus
and discipline
• Alignment challenges
between leaders and teams
19. Interventions included
• Duration = 3 months
• 1:1 leadership coaching
• Attended team meetings &
development days
• Leading & advising major pitch
opportunities
• Defined and implemented standard
sales process
20. Results
• 12% net growth in loan book
• 8% net growth in deposit book
• More than $1.5M in new margin
• Increased cross sales
• Pipeline strongest in 4 years
22. Major healthcare
manufacturer
• National product sales team
• Approached us to deliver core
skills capability development
• Blanket training in large group
format - conference
23. Quantitative + Qualitative
research exposed
• Relatively strong on Knowledge
competencies
• Notably weak on Process & Mindset
• Some skills needing development
• Significant misalignment between
Manager and team
24. Interventions + Results
• Group conference and 12 learning modules
• Focused development on building mindset, skills
(negotiation, communication, questioning &
listening etc) and critical conversations
• Results included:
• Engagement scores up 40%
• 22% increase in sales à best ever 6 months
• 54% increase in margins