Downloaded 23 times
Uploaded byQualtrics
WEBINAR: K12 - How to shape student experiences
The document details a presentation on shaping student experiences, focusing on the use of experience management software to enhance engagement, satisfaction, and overall community perception within educational institutions. It emphasizes the integration of various data types to understand and improve the student journey, including assessments, surveys, and feedback mechanisms. Presenters Kimberley Tylee and James Hull highlight the importance of operational and experience data in influencing student outcomes.
More Related Content
Similar to WEBINAR: K12 - How to shape student experiences
WEBINAR: K12 - How to shape student experiences
- 1. How to shape Studentexperiences Kimberley Tylee & James Hull
- 2. Housekeeping The recording andslides for today’s presentation will be made available within 24 hours. Please use the question window to submit questions throughout the webinar. We have time designated at the end for Q&A.
- 3. Kimberley Tylee EducationExecutive, Qualtrics JamesHull Senior Tech Consultant, Qualtrics Presenters
- 4. Theworld’sleading ExperienceManagementSoftware PROVO / USA SYDNEY/ AUS MELBOURNE / AUS CANBERRA / AUS AUCKLAND / NZ TOKYO / JAPAN DALLAS / USA SEATTLE / USA WASHINGTON DC / USA DUBLIN / IRL LONDON / UK Brands & Organisations 9K + of the top 100 business schools 99 Users 2.1M+ Schools 14K+
- 5. Student Engagement Teacher Satisfaction CommunityPerception Parent Experience Results Enrolment Performance Attendance
- 6. All experiences onone platform. STUDENT Student engagement Culture /climate /bullying Student assessments Open day applications Student surveys Alumni outreach TEACHER Teacher engagement 360 Review Professional development Assessments Form creation Surveys COMMUNITY Community engagement Manage community footprint Customer service Business partnerships Event management PARENT Parent satisfaction survey Track volunteers Application forms Manage parent feedback Permission slips
- 7. All experiences onone platform. STUDENT Student engagement Culture /climate /bullying Student assessments Open day applications Student surveys Alumni outreach TEACHER Teacher engagement 360 Review Professional development Assessments Form creation Surveys COMMUNITY Community engagement Manage community footprint Customer service Business partnerships Event management PARENT Parent satisfaction survey Track volunteers Application forms Manage parent feedback Permission slips
- 8. APPLICATION & ENROLMENT ORIENTATION FEEDBACK STUDENT ENGAGEMENT SUBJECT EVALUATION STUDENT ASSESSMENT S SCHOOL CLIMATE Eliminate blindspotswithin the student journey PULSE SURVEYS EXIT SURVEYS ALUMNI OUTREACH
- 9. The “why” behindstudent experience o Operational data has already happened past tense o X data tells you the ”why” being the “what” o X data is installing listening posts along the student journey o Tracking the X data allows you to influence the O data o Track students potential vs achievement
Editor's Notes
- #6 But the problem isn’t having enough data to close the Experience Gap. Organizations have more data than ever and they’re still getting blindsided. They just don’t have access to the right data. Let me explain the two types of data an organization needs to deliver great experience: Operational Data (O-data) and Experience Data (X-data). Let me explain the two types of data an organization needs to deliver great experience: Operational Data (O-data) and Experience Data (X-data). O-data tells you what’s happening It includes sales, finance, and HR data…all the stuff from your day-to-day operations. It tells you win rate, profitability by product line, employee attrition...all really important stuff. Most companies do pretty well with Operational data. In fact, it rolls in automatically because overthe last twenty years, businesses have continually invested in technology that make that possible. Butthe problem with O-data, is that it’s only provides information about the past. It doesn’t tell us anything about the future. But there’s another kind of data—Experience data. X-Data tells you why things are happening X-data is the human factor data. The beliefs, emotions, and sentiments of stakeholders X-data is about the future. X-data is fundamentally different than O-data. Unfortunately, most organizations are O-data rich, and X-data poor. This is why there are still so many surprises in business.
- #10 Qualtrics has been providing customer experience solutions for more than 15 years and there are more customer experience programs running on Qualtrics than on all other platforms combined. Several of the world’s largest brands use Qualtrics for global customer experience including American Express, USAA, Liberty Mutual, Allianz, ANZ Bank and more. We have more than 8,500 customers operating in 90 markets around the world and over 500 of those are in Banking and Financial services. The Qualtrics Banking & Financial Services steering committee has been formed specifically to address the challenges facing this industry. We analysed over 500 existing Qualtrics banking and finance CX programs to identify commonality and then established a CX Networked Improvement Community. With the customer at the core of our work and the principles of Improvement Science as our guide, we develop and provide program methodology and content that is problem specific and customer-centred. Our clients can access predefined surveys and content, banking industry events and workshops to help them strategically operationalise their CX programs and deliver against their business outcomes. Our Global network of SME team can further enhance