1. Circular vitae
Mobile: +919884448348/+919611240461
Robinson. H E-mail: robin26son@yahoo.com
Career Objective :
• Intend to build a career with committed & dedicated people, which will help me explore
myself fully and realize my potential.
• To accomplish a challenging career in esteemed organization that culminates in creation of
mutual value addition
Profile :
• Well qualified, operations professional with a 14years track record of performance
characterized by successful development and implementation of key techniques like Sales,
customer service Planogramming, Store Inventory, Merchandising & Marketing
• Possessing excellent presentation, interpersonal, communication and leadership skills
• Enthusiastic and result oriented
• Ability to quickly master new concepts.
Experience :
Flemingo International Duty free Shop Pvt Ltd.
Flemingo International is a Dubai based global duty free and travel retail operator with a focus on emerging markets
and a vision to achieve $2billion sales by 2020.
Flemingo operates across different formats like duty free shops in airports, cruise ships, borders, downtown,
seaports; UN commissary shops, diplomatic duty free in addition to inflight supply as well as convenience stores,
food & beverage and luxury retail outlets at airports.
Industry Type: Travel Retail (24/7)
Categories (Dept): Liquor, Food and Beverages, Tobacco, Perfume & Cosmetics, Electronics and IT,
Books and Craft, Apparels and Fashion Accessories, Jewellery.(All International Brands)
Location- Chennai and Mangalore
Area- 20,000 Sq. Ft. (in trade)
Manager Operations with Flemingo Ltd. (Airport Travel Retail Store.)
Duty Free Stores from Jan 5 2016 – Till date.
• Support airport General Manager on an operational basis with the goal to perform world-
class retailing through entrepreneurial ship at all levels with outstanding market and
customer knowledge and best service level approach towards all our stakeholders.

2. Achieve defined OPEX, stock and ensure a highly vibrant retail environment through
constant improvements of retail, logistics and promotions/events standards.
• Retailing: Strive to ensure that shop environment, assortment and communication are
focused to the relevant customer basis and inline with the Standard Operations for
Excellence (SOE). .. Keep shops at all time in perfect conditions and ensure maximum
stocking in line with defined standards. Ensure capturing of all relevant customer data in
systems
• Promotion & Event: Ensure all brand/vendor promotions/events are in line with pre-set
deals of Buying and Visual Merchandising (VM) concepts. Support VM, marketing,
promotion and event activities. Support Marketing, Sales Operations and B & M in all
aspects of marketing, promotion and event activities as well as tender processes
• Merchandising: Ensure proper ticketing and discounting policies for all merchandise
within the store in collaboration with Buying team to ensure achievement of defined
targets
• Employee Roster : Design employee roster including the brand funded staff based on
the flight / pax density and business requirement to ensure optimal level of staffing on
the floor at all time
• Leadership: Lead, motivate and support all direct reporting managers. Set ambitious but
achievable objectives and encourage staff to reach targets and excellent performance.
Create an environment of trust, integrity and team orientation
• Handling the team of 7 Duty Mangers and up to 130 staffs and a stock control team.
Responsibilities for smooth functioning of the store Operations. Inventory control. Train
and motivate the staff to achieve the said target. Breaking up Annual Budget into monthly,
weekly and daily Basis. Placing the Indents according to the Stock requirement on the
floor. Setting up all the promotional activities set by the Company.
• Involving with buyer and Airport Management for offers and promotions.
Secondary Responsibilities:
Responsible for maintaining the Supply Chain of Duty free and Duty paid products from
supplier/buyers to warehouse and to the shop floor.
Managing Customs Bonded Warehouse and also interacting with customs to clear the bonded products
to move them from bonded warehouse to Duty Free Shops.
Responsible for all the Custom Documentation and maintenance of file and registers.
Land Mark Group (Gulf)
Founded in 1973 in Bahrain, the Landmark Group has successfully grown into one of the largest and
most successful retail organizations in the Middle East, Africa and Indian Subcontinent. An
international, diversified retail and hospitality conglomerate that encourages entrepreneurship to
consistently deliver exceptional value, the Group operates over 1900 outlets encompassing over 24
million square feet across the Middle East, Africa and the Indian Subcontinent. The Group employs
over 50,000 people.
As one of the largest retail conglomerates across the Middle East, Africa and the Indian Subcontinent,
the Landmark Group has a diverse portfolio of retail and hospitality brands.
The Landmark Group provides value-driven products for the entire family through a diverse portfolio
of core retail brands:
Location- Qatar (Doha)
Industry Type: Retail

3. Lifestyle
Destination store for home & fashion accessories
Well-defined concept store Lifestyle offers a wide range of exclusive products from home décor,
furnishings, lighting and bath décor to makeup, perfumes, fashion bags & accessories, spa products
and teen accessories.
Since its inception in 1998, Lifestyle has expanded into a chain of over 160 stores across the Middle
East, Africa & Pakistan offering an incredible range of products across all departments. Its dedication
to offer a wide range of leading international brands in individual departments has complemented
Lifestyle's own brand 'Adore', which delivers value products across most departments. With more
than 2,000 dedicated staff supporting and servicing more than 950,000 sq ft of retail space, Lifestyle
continues to grow rapidly across the region.
Area Manager with Landmark Group
Lifestyle from 1st
of March 2015 to 30th
of June 2015.
• Area Manager is responsible for managing the P&L and driving sales for the stores
through efficient store operations, visual merchandising, customer service delivery,
motivation and retention of store personnel and adherence to company job holder is also
responsible for sponsoring and coaching the team.
• Support Concept Manager on an operational basis with the goal to perform world-class
retailing through entrepreneurial ship at all levels with outstanding market and customer
knowledge and best service level approach towards all our stakeholders. Achieve defined
OPEX, stock and ensure a highly vibrant retail environment through constant
improvements of retail, logistics and promotions/events standards.
• Retailing: Strive to ensure that shop environment, assortment and communication are
focused to the relevant customer basis and in line with the Standard Operations for
Excellence (SOE). .. Keep shops at all time in perfect conditions and ensure maximum
stocking in line with defined standards. Ensure capturing of all relevant customer data in
systems
• Promotion & Event: Ensure all brand/vendor promotions/events are in line with pre-set
deals of Buying and Visual Merchandising (VM) concepts. Support VM, marketing,
promotion and event activities. Support Marketing, Sales Operations and B & M in all
aspects of marketing, promotion and event activities as well as tender processes
• Merchandising: Ensure proper ticketing and discounting policies for all merchandise
within the store in collaboration with Buying team to ensure achievement of defined
targets
• Employee Roster : Design employee roster including the brand staff based on business
requirement to ensure optimal level of staffing on the floor at all time
• Leadership: Lead, motivate and support all direct reporting managers. Set ambitious but
achievable objectives and encourage staff to reach targets and excellent performance.
Create an environment of trust, integrity and team orientation
• Handling the team of One ASM, Department manager and 22staffs. Responsibilities for
smooth functioning of the store Operations. Inventory control. Train and motivate the staff
to achieve the said target. Breaking up Annual Budget into monthly, weekly and daily
Basis. Placing the Indents according to the Stock requirement on the floor. Setting up all
the promotional activities set by the Company.

4. Nuance Group India Pvt Ltd
A leader in travel retail as a leading travel retailer, Nuance operates over 350 outlets spanning 66
locations in 19 countries and territories across the globe. In addition to an extensive portfolio of duty
and tax-free stores, brand boutiques and concept stores, the Group also provides in-flight services and
operates a wholesale and distribution business, supporting the travel retail sector. Headquartered in
Zurich, Nuance employs more than 6'100 people worldwide
Industry Type: Travel Retail (24/7)
Categories (Dept): Liquor, Food and Beverages, Tobacco, Perfume & Cosmetics, Electronics and IT,
Books and Craft, Apparels and Fashion Accessories, Jewellery.(All International Brands)
Location- Bangalore International Airport Terminal Building-1, Departure Shop and Arrival Duty Free
Shop
Area- 35,000 Sq. Ft.(in trade)
Manager Operations with Nuance group India Pvt Ltd. (Air port Travel Retail Store.)
Duty Free Stores from Nov 2012 – Feb 2015.
• Support airport General Manager on an operational basis with the goal to perform world-
class retailing through entrepreneurial ship at all levels with outstanding market and
customer knowledge and best service level approach towards all our stakeholders.
Achieve defined OPEX, stock and ensure a highly vibrant retail environment through
constant improvements of retail, logistics and promotions/events standards.
• Retailing: Strive to ensure that shop environment, assortment and communication are
focused to the relevant customer basis and inline with the Standard Operations for
Excellence (SOE). .. Keep shops at all time in perfect conditions and ensure maximum
stocking in line with defined standards. Ensure capturing of all relevant customer data in
systems
• Promotion & Event: Ensure all brand/vendor promotions/events are in line with pre-set
deals of Buying and Visual Merchandising (VM) concepts. Support VM, marketing,
promotion and event activities. Support Marketing, Sales Operations and B & M in all
aspects of marketing, promotion and event activities as well as tender processes
• Merchandising: Ensure proper ticketing and discounting policies for all merchandise
within the store in collaboration with Buying team to ensure achievement of defined
targets
• Employee Roster : Design employee roster including the brand funded staff based on
the flight / pax density and business requirement to ensure optimal level of staffing on
the floor at all time
• Leadership: Lead, motivate and support all direct reporting managers. Set ambitious but
achievable objectives and encourage staff to reach targets and excellent performance.
Create an environment of trust, integrity and team orientation
• Handling the team of 7 Duty Mangers and up to 130 staffs and a stock control team.
Responsibilities for smooth functioning of the store Operations. Inventory control. Train
and motivate the staff to achieve the said target. Breaking up Annual Budget into monthly,
weekly and daily Basis. Placing the Indents according to the Stock requirement on the
floor. Setting up all the promotional activities set by the Company.
• Involving with buyer and Airport Management for offers and promotions.

5. Secondary Responsibilities:
Responsible for maintaining the Supply Chain of Duty free and Duty paid products from
supplier/buyers to warehouse and to the shop floor.
Managing Customs Bonded Warehouse and also interacting with customs to clear the bonded products
to move them from bonded warehouse to Duty Free Shops.
Responsible for all the Custom Documentation and maintenance of file and registers.
HFS (Hindustan field Services) (HUL)
Hindustan Field Services Private Limited provides marketing and field services for the trade practices
and beauty advisory in India. It offers various field services, including sales and merchandizing
services across various channels and categories, trade marketing, instore presence optimization,
market intelligence, brand advisory, and event coordination services. The company was formerly
known as Hindustan Unilever Field Services Private Limited and changed its name to Hindustan Field
Services Private Limited in January 2010. The company was incorporated in 2007 and is based in Navi
Mumbai, India.
Field Manager from Oct 2010 – Nov 2012
RESPONSBILITIES:
• Handling all the operations for North Karnataka ( 110 counters – lakme & Ponds)
• To ensure the smooth functioning in all the store in terms of availability ,visibility &
implementations
• Accomplishing the task of achieving sales targets consistently on monthly basis.
• Leading a Team of 140 BA people, Fostering team work with high performance culture to
leverage their full potential and extract the best for optimum result.
• Conducting weekly meetings with all the religion TL’s ordinates discussing sales targets
• Sending reports on timely basis to regional Heads in the organization
• Implementation of Planogram, Merchandizing to store to increase the sale controlling the
inventory. Importance given to the core Category.
• Coordinating with Supplier for stocks to reach the store
Nuance Group India Pvt Ltd
Department Manager Operations with Nuance group India Pvt Ltd. (Air port Travel Retail Store.)
Duty Free Stores from April 2008 to Oct 2010.
RESPONSBILITIES:
• Handling the store size of 35,000 Sq feet and the turnoverof 8,00,000$ per month.
• Leading a Team of 120 people, Fostering team work with high performance culture to
leverage their full potential and extract the best for optimum result.
• Setting up Visual Merchandising, whenever required changing the planogram of the
categories.
• Handling Categories like Liquor, Tobacco, Confectioneries, Perfumes and Cosmetics,
Jewelleries, Apparels, Electronics and Souvenirs.

6. • Motivating the staff to achieve the sales targets
• Formulating strategic plan and delivery for annual sales plan month on month with an
aim to build business in the market
• Rationalization of Inventory, Shrinkage control, Standard Margin Maintenance Which
helps to increase the gross margin returns on the overall Sale.
• Implementation of Planogram, Merchandizing to store to increase the sale controlling the
inventory. Importance given to the core Category.
• Implementations of sales promotional activities and conceptualizing store specific
activities like tie-ups ad campaigns and PR initiatives.
• Ensuring compliances of organizational ethics as a Statutory requirement
Pantaloon Retail India Limited
Departmental Manager (wellness) December 2006 – April 2008
Pantaloon Retail (India) Limited, is India's leading retail company with presence across multiple lines
of businesses. The company owns and manages multiple retail formats that cater to a wide cross-
section of the Indian society and is able to capture almost the entire consumption basket of the Indian
consumer. Headquartered in Mumbai (Bombay), the company operates through 5 million square feet
of retail space, has over 331 stores across 40 cities in India and employs over 17,000 people. The
company registered a turnover of Rs 2,019 crore for FY 2005-06.
• Handling all the operations of the Floor & Department.
• To ensure the smooth functioning of store
• Accomplishing the task of achieving sales targets consistently on monthly basis
• Indicating progressive growth
• Conducting weekly meetings with sub ordinates discussing sales targets purchases ect.
• Supporting in interacting with vendors and maintaining good rapport negotiating good
margins for the store
• Taking Daily Briefing for Beauty advisors
• Sending reports on timely basis in the organization
• Outlining the Plano gram (Display, Self Ticketing, Self talkers)
• Implementing the Merchandising activities
R P G Guardian (P) Ltd.(currently DFI)
RPG guardian Limited is a major retail house in India which comprises of Chain of stores which
Comprise of Food world, Giant, Health & Glow; Music world Etc. Health & Glow is a 50:50 Joint
venture with Dairy Farm International, Hong Kong who is the leading retailers in Asia pacific region.
Health & Glow is India’s First and largest up market in Health & Beauty Retail chain across India.
Asst .Manager operations Oct 2004- - November 2006
Customer support supervisor December 2002 – sept 2004
Customer care Associate September 2001 - November 2002
Categories (Dept): Perfume & Cosmetics, Herbal care, Men’s care and Fashion Accessories.
Location-Bangalore
Job Responsibilities :

7. Industry Type: Retail
Area- 18,000 Sq. Ft.(in trade)
• Reporting as a Store Manager for the Bangalore’s Third premium Outlet and Second
largest Turnover Store Health and glow (The Forum Mall).
• Leading a Team of 18 people, Fostering team work with high performance culture to
leverage their full potential and extract the best for optimum result.
• Formulating strategic plan and delivery for annual sales plan month on month with
an aim to build business in the market
• Rationalization of Inventory, Shrinkage control, Standard Margin Maintenance Which
helps to increase the gross margin returns on the overall Sale.
• Implementation of Planogram, Merchandizing to store to increase the sale controlling
the inventory. Importance given to the core Category.
• Implementations of sales promotional activities and conceptualizing store specific
activities like tie-ups ad campaigns and PR initiatives.
• Ensuring compliances of organizational ethics as a Statutory requirement
Details of Education :
Examination Board/Institution Year Of
Passing
BA Periyar university Salam 2011
S.S.L.C.
Spurthy Niketan High School
1996
BANGALORE
Personal Information :
Date of Birth : 15 April 1981
Father’s Name : J Harry
Nationality : Indian
Languages Known : Tamil English, Hindi, Kannada and Telugu.
Marital Status : Married.
Address : #97, PillannaGarden, 3rd
cross, 3rd
Stage, 8st
Main Road
Bangalore-560 045
Date:
Place: Bangalore (ROBINSON)
Job Responsibilities :