Director-level operations professional with fifteen years of strong operational, client services and relationship management experience. Proven track record of leveraging technology to strategically create efficiencies and improve processes that result in an impeccable client experience. Background also includes custodial services, compliance, risk management and corporate governance.
1. Robert Cook
(617)877-0682
RobertCookMBA@icloud.com
Profile:
Skilled finance/sales professional experienced in making continuous improvements within daily operations by
adding efficiency and value through effective communication, organization and overall customer service.
Core Competencies:
Financial Advisor
Portfolio Management
Multi Task
Relationship Manager
Microsoft Office
Licensed Banker
Risk Analysis
Commercial Loans
Business Analysis
Reuters Database
Home Equity Products
Customer Relations
Business Development
Sales Management
Bloomberg News Database
Professional Experience:
B/A Merrill Lynch, Saugus, MA 2012-2013
Financial Advisor / Assistant Vice President
Provided retirement, personal investment, and risk management advice to clients.
Responsible for creation and implementation of sales strategies for banking professionals at multiple office
locations.
Collaborated with compliance department to assure efficiency with bank and investment account creation
process.
Mentored banking professionals toward achieving sales goals.
Sovereign Bank, Winchester, MA 2011-2012
Senior Personal Banker / Assistant Manager
Educated bank clients in the area of financial strategies and risk analysis.
Generated sales opportunities to portfolio advisors.
Provided banking and cash management services to customers.
Contributed to management of banking operations.
Fidelity Investments, Merrimack, NH 2004-2011
Investment Advisor Representative
Provided portfolio investment advice and appropriate solutions to Fidelity client base.
Responsible for maintenance of twelve million/quarterly sales opportunities.
Transitioned existing 401K clients into Fidelity personal retirement account platform.
Directed annuity and insurance opportunities to risk management professionals.
Education:
Bentley College, Waltham, MA MBA Management of Technology
Bentley College, Waltham, MA BS Economics / Finance