This individual has 10 years of experience in finance, accounts, treasury, payroll, and project management for the BPO industry. They are an analytical problem solver who is skilled in process improvement, client relationship management, and people management. They have experience conducting training programs, preparing reports and analyses, and monitoring processes to identify areas for improvement and maximize customer satisfaction.

1. Operations Management / Finance & Accounts
Versatile, high-energy professional, successful in achieving business growth objectives within turnaround &
changing environment
PROFILE SUMMARY
 Offering 10 years of experience in BPO industry in:
Finance & Accounts Team Management Treasury & Cash
Management
Payroll Management Project Management Process
Improvement
Client Relationship Management SLA Management Budgeting /
Variance Analysis
Cost Reduction/ FTE’s Release Management Business Analysis Performance
Management
 An ardent analyst, with a flair for adapting quickly to dynamic business environments; adopting pragmatic
approach in improvising on solutions and resolving complex business issues
 Cross-functional team player with excellent interpersonal, communication, analytical and planning skills with
proven skills in people management, due diligence and client relationship management
 Keen customer centric approach with skills in addressing client priorities and resolving escalations within
prescribed TAT, thereby attaining client delight and high compliance scores
 Determining training needs, identifying training gaps, & conducting programs to enhance their operational
efficiency leadingto increased productivity and evaluatingtheeffecti veness of trainingprograms for corrective
actions
 Supervised the preparation of MIS reports & analysisthesame to providefeedback to the top management on
business performance like aging analysis and profitability
 Monitoring overall functioning of processes, identifying improvement areas and implementing adequate
measures to maximize customer satisfaction level