1. RONALD B. RIGGS
925-584-1814 | 2273 Winchester Loop, Discovery Bay, CA 94505 | Ronald.riggs82@gmail.com
RETAIL OPERATIONS LEADER
Highly motivated results oriented retail operations leader, leverages expertise in merchandising, inventory
management, vendor and supplier relations, store design and layout, labor management, shrink control, marketing
and sales,todeliversubstantial results.Demonstratedsuccesswithutilizingknowledge of consumerinsightstodirect
operational activities and develop and implement innovative strategies to maximize profit, ensuring alignment with
organizational goalsandobjectives.Highlyproficientwithmanagingresources,providingtrainingandcoaching,driving
service excellence, and working collaboratively with all levels across organizations.
Key Skills
Inventory Management | Supplier/Vendor Relations | Store Design/Layout | Strategic Planning
Product Launch | Staff Training/Development | Merchandising | Business Development | Floor Plan Optimization
- Select Career Highlights -
▪ Leveragedconsumerinsightsandsalesdatatostrategicallyplanspace allocationandmerchandisingresultingin
increasedsalesat 90% of salesgoals, reducedout of stock,and increasedcustomerloyalty.
▪ Createdviable schematicsforapproximately15 new store openings,over500 store remodels,andmanaged
variousprojectsinthe SouthernCaliforniaand Oregon/Washingtonregion.
▪ Successfullymanagedalowvolume store andthroughstrategicvendornegotiationsandimplementationand
expansionof consumerbranditemsbasedon marketdemographics andconsumerbuying, increasedsalesin
excessof 15% and increasedaverage basketsizebymore than$5.00.
▪ Conductedcomprehensive coachingandtrainingoncustomerservice initiativesresultingin leadingand
maintainingabove average service resultsdistrict-wide.
ProfessionalOverview
SAFEWAYINC. 1998-2015
Schematic Supervisor(2011-2015)
Providedoversighttoa SchematicAnalystand2 vendorpartnersand leveragedknowledgeof consumerinsightsand
categorysalesdata to drive the timelyandaccurate coordinationandimplementationof schematicplanstomeet
consumerneeds,andmaximize salesandprofitability. Increasedbottomlineresultsthroughthe developmentand
implementationof bestinthe businessacceleratedshelfexecution/speedtomarketprogram.
▪ Managed schematicprocess,assessedandanalyzedsalesdataandconsumerbuyingpreferences,andensured
1300+ storesreceivedappropriate itemallocation.
▪ UtilizedApolloandGalleriasystemstoreview store planograms,developedworldclassschematics,andensured
accuracy of measurementsandimaging inGladsonforshelf stripsprogram.
▪ Presentedfuture plannedsetsandprojectimprovementsof schematicstoseniormanagement,scheduledtest
setsinstoresacross all divisions,andsolicitedandanalyzedfeedbacktoensure alignmentwithspace allocation.
▪ PartneredwithCategoryTeamsoneffectivespace managementstrategiesandprocessestointegrateand
feature newitemsandCorporate Branditems,improve consumernavigation anddrive salesperformance.
▪ Managed the itemadd/delete processandstreamlinedstore sellthroughof deleteditemsandflow of new
items.

2. RONALD B. RIGGS
925-584-1814 | Ronald.riggs82@gmail.com | Page 2
Store Manager (2009-2011)
Promotedtooversee ateamof 165 employeeswithinabusyretail operationanddrove all operational activitiesto
meetfinancial goalsandobjectivesincludingsalesperformance,strategy,inventorymanagement,laborand
productivity,lossprevention,safetyandemployee performance.
▪ Managed all planning,budgetandP&L,monitoredandtrackedstore performance throughsales,profitability,
inventory,customerservice andshrink,andimplementedappropriatestrategytoincrease revenueand
profitability.Accomplishedweeklysalesgoalsof approximately$200K.
▪ Developedsalesforecastandmanagedstaffingandlabortomeetproductivityandcustomerservice needswhile
controllinglaborcost.Budgetedstore salaryandhoursto meeta 104 operatingratioweekly.
▪ Workedcross-functionallywithRetail OperationsManagerandNor-Cal DivisionPresidentinpreparationof
HolidayStore Walksandreviewedproductordersandplanswithdepartmentmanagerstoensure appropriate
inventorylevels.
▪ Empoweredemployeestodeliverexemplarycustomerserviceandmitigatedanycustomerconcernsorissuesin
a timelymannertopromote customersatisfactionandloyalty.
▪ Providedhandsontraining,developedandmentoredemployees,resultinginincreasedengagementand
productivityandenhancedsupervisor/employeerelationships.
▪ Passedall internal andexternal audits,unannouncedinspectionsincludingWeightsandMeasures,CountyHealth
DepartmentandEPA.
Assistant Store Manager (2005-2009)
Selectedtoassiststore managementatvariousretail locationsbasedonprofessionalismandperformancerecord
and assisted withmanaginganddirectingall operationalactivitiesincludingmarketing,taskdelegation,inventory
control,cash handling,customerservice,staff performanceandmerchandisingstrategy.
▪ Supportedall corporate-wide initiativesandmarketingprograms andfacilitatedadministrationandexecutionto
meetstore needs.
▪ Collaboratedwithdepartmentmanagersonproductorderingandreductionof outof stockand shrinkcontrol.
▪ Ensuredcompliance withsafetyandlosspreventionprogramsandmetriskmanagementgoalsthroughkeen
monitoringandmanagementof safetyandinjurypreventionprograms.
▪ Processedpayroll,assessedproperemployee codingandwage ratesto meetstore budget.
▪ Servedasmentorand facilitatedstore web-basedtrainingfornew hires,andsupervisedongoingonlinetraining
classes.
PreviousIn-Store Positions:CourtesyClerk/Checker/NightCrew/Dairy/FrozenManager/PersoninCharge
Workedinvariousdepartments,learnedordering,stocking,reporting,managingstaff,customerservice etc.
Education
High School Diploma-Liberty High School, Brentwood, CA
Technical Skills
Proficient in Microsoft Office (Word, Excel, Power Point, Outlook), Apollo, Galleria