DEVELOPING 
AN ONLINE 
MARKETING 
PLAN 
TONY PASSEY
WHAT ARE THE STEPS? 
1. Determine your conversion goals 
2. Plan an appropriate digital presence 
3. Set up tracking and analysis tools
WHAT ARE THE GOALS OF 
YOUR WEBSITE 
Is the site transactional or informational? 
• Informational – Interactive brochure online 
• Usually when things move around on the screen that will 
add cost (eg. Javascript) 
• Transactional – Online product or service sales 
• Transactional or E-Commerce are usually more expensive 
because of security and complexity
TARGET 
DEMOGRAPHIC 
Define 90% of your users – you can’t track 100% 
• Age, Sex, Interests, Adoption Rate 
• Estimate percentages of types of users 
Prioritize the users 
• Web properties that try to be everything to all 
people fail. 
• Steps in your conversion funnel should be 
tailored to your top users
DEFINE THE 
CONVERSION 
Conversion is a goal you are trying to have the user 
accomplish 
It can be transactional or a defined action. It may not 
have a specific dollar amount tied to it. 
• Complete an online purchase 
• Submit a form 
• Time on site 
• Pages viewed 
• View a specific series of pages 
• Bounce rate (decrease)
TRACKING / ANALYSIS 
Set up a way to track your performance metrics 
• Built in tracking software (eg. Facebook 
insights) 
• Third party tracking 
• Google Analytics 
• Web Trends 
• Adobe Site Catalyst 
• Additional tools for tracking and analysis 
• Spreadsheets, Adobe Test and Target, Optimizely, SEO 
tracking software
Online 
Marketing 
Plan 
Organic 
Traffic 
Referral 
Traffic 
Paid 
Search 
Traffic 
Display 
Ads 
Email 
Marketing 
Proper Website 
Target Demographic 
Tracking / Analysis
WHAT TYPE OF TRAFFIC 
DO YOU NEED? 
Each traffic channel is suited for different types of 
traffic 
• Some take more money 
• Some take more time 
• Some take more skill 
One large consideration is Cost vs. Time 
Online 
Marketing 
Plan
Longer 
Return Organic 
Lower Cost Higher Cost 
Quicker 
Return 
Traffic 
Referral 
Traffic 
Paid 
Search 
Traffic 
Display 
Ads 
Email 
Marketing 
Online 
Marketing 
Plan
Let’s talk about each of these five channels. 
Organic 
Traffic 
Referral 
Traffic 
Paid 
Search 
Traffic 
Display 
Ads 
Email 
Marketing
Online 
Marketing 
Plan 
Organic 
Traffic 
Data from a study done 
by Slingshot SEO
- 18.20% Click Through 
- 10.05% 
- 7.22% 
- 4.81% 
- 3.09% 
- 2.76% 
- 1.88% 
- 1.75%
9.66% 
5.51% 
2.74% 
1.88% 
1.85%
WHY DO WEBSITES 
RANK?
SIMPLEST WAY TO 
UNDERSTAND SEO 
Can the robots read your site? 
Is what they read relevant to your goals? 
Do others link to your site correctly? 
Are people talking about your site online? 
Online 
Marketing 
Plan 
Organic 
Traffic
REFERRAL 
MARKETING 
When someone else refers a friend you trust it. 
What types of referrals do you want? 
• Blogs and articles about your company 
• Social Media about you or your company 
• Partnerships and alliances 
Online 
Marketing 
Plan 
Organic 
Traffic 
Referral 
Traffic
MATT CUTTS + 
POLEVAULT 
Online 
Marketing 
Plan 
Organic 
Traffic 
Referral 
Traffic
WHAT HAPPENED? 
Online 
Marketing 
Plan 
Organic 
Traffic 
Referral 
Traffic
PAID SEARCH 
Online 
Marketing 
Plan 
Organic 
Traffic 
Referral 
Traffic 
Paid 
Search 
Traffic
Paid Ads 
Organic 
Listings
Paid Ads 
Organic 
Listings
“COMMERCIAL 
CARRIER INSURANCE” 
Bing cost per click = $.51 
Google cost per click = $5.63 
Online 
Marketing 
Plan 
Organic 
Traffic 
Referral 
Traffic 
Paid 
Search 
Traffic
EMAIL MARKETING 
Two types of emails: 
Warm emails to people that know you* 
Prospecting emails to people that don’t know you 
or SPAM! 
Online 
Marketing 
Plan 
Organic 
Traffic 
Referral 
Traffic 
Paid 
Search 
Traffic 
*One of the least expensive ways to drive traffic Email 
Marketing
HOW DO YOU BUILD 
AN EMAIL LIST? 
Have a partner send an email about you and have 
a data collection point. (Joint Venture) 
Advertise and collect information 
Purchase a list / rent a list 
NOTE: Know your numbers 
Online 
Marketing 
Plan 
Organic 
Traffic 
Referral 
Traffic 
Paid 
Search 
Traffic 
Email 
Marketing
WHAT ARE THE 
NUMBERS 
Online 
Marketing 
Plan 
Organic 
Traffic 
Referral 
Traffic 
Paid 
Search 
Traffic 
Email 
Marketing
Online 
Marketing 
Plan 
Organic 
Traffic 
Referral 
Traffic 
Paid 
Search 
Traffic 
Email 
Marketing
DISPLAY ADS 
When you decide how to advertise you need to 
consider your mix of marketing and your budget. 
Paid Search = CPC = Show ads to searchers 
Display Ads = CPM = Showing ads to target users 
Online 
Marketing 
Plan 
Organic 
Traffic 
Referral 
Traffic 
Email 
Marketing 
Paid 
Search 
Traffic 
Display 
Ads
RETAIL / NETWORKS / 
EXCHANGES 
You have to decide who your target is and where 
they are. 
Ads on KSL – Retail vs. Network vs. Wholesale 
- $4 - $12 per 1000 views 
- $3.50 per 1000 views 
- $.45 per 1000 views 
Online 
Marketing 
Plan 
Organic 
Traffic 
Referral 
Traffic 
Email 
Marketing 
Paid 
Search 
Traffic 
Display 
Ads
Questions? 
Organic 
Traffic 
Tony Passey 
@tonypassey 
Referral 
Traffic 
tony.passey@utah.edu 
Paid 
Search 
Traffic 
Display 
Ads 
Email 
Marketing

Revised: Developing an Online Marketing Plan

  • 1.
    DEVELOPING AN ONLINE MARKETING PLAN TONY PASSEY
  • 2.
    WHAT ARE THESTEPS? 1. Determine your conversion goals 2. Plan an appropriate digital presence 3. Set up tracking and analysis tools
  • 3.
    WHAT ARE THEGOALS OF YOUR WEBSITE Is the site transactional or informational? • Informational – Interactive brochure online • Usually when things move around on the screen that will add cost (eg. Javascript) • Transactional – Online product or service sales • Transactional or E-Commerce are usually more expensive because of security and complexity
  • 4.
    TARGET DEMOGRAPHIC Define90% of your users – you can’t track 100% • Age, Sex, Interests, Adoption Rate • Estimate percentages of types of users Prioritize the users • Web properties that try to be everything to all people fail. • Steps in your conversion funnel should be tailored to your top users
  • 5.
    DEFINE THE CONVERSION Conversion is a goal you are trying to have the user accomplish It can be transactional or a defined action. It may not have a specific dollar amount tied to it. • Complete an online purchase • Submit a form • Time on site • Pages viewed • View a specific series of pages • Bounce rate (decrease)
  • 6.
    TRACKING / ANALYSIS Set up a way to track your performance metrics • Built in tracking software (eg. Facebook insights) • Third party tracking • Google Analytics • Web Trends • Adobe Site Catalyst • Additional tools for tracking and analysis • Spreadsheets, Adobe Test and Target, Optimizely, SEO tracking software
  • 7.
    Online Marketing Plan Organic Traffic Referral Traffic Paid Search Traffic Display Ads Email Marketing Proper Website Target Demographic Tracking / Analysis
  • 8.
    WHAT TYPE OFTRAFFIC DO YOU NEED? Each traffic channel is suited for different types of traffic • Some take more money • Some take more time • Some take more skill One large consideration is Cost vs. Time Online Marketing Plan
  • 9.
    Longer Return Organic Lower Cost Higher Cost Quicker Return Traffic Referral Traffic Paid Search Traffic Display Ads Email Marketing Online Marketing Plan
  • 10.
    Let’s talk abouteach of these five channels. Organic Traffic Referral Traffic Paid Search Traffic Display Ads Email Marketing
  • 11.
    Online Marketing Plan Organic Traffic Data from a study done by Slingshot SEO
  • 12.
    - 18.20% ClickThrough - 10.05% - 7.22% - 4.81% - 3.09% - 2.76% - 1.88% - 1.75%
  • 13.
    9.66% 5.51% 2.74% 1.88% 1.85%
  • 14.
  • 16.
    SIMPLEST WAY TO UNDERSTAND SEO Can the robots read your site? Is what they read relevant to your goals? Do others link to your site correctly? Are people talking about your site online? Online Marketing Plan Organic Traffic
  • 17.
    REFERRAL MARKETING Whensomeone else refers a friend you trust it. What types of referrals do you want? • Blogs and articles about your company • Social Media about you or your company • Partnerships and alliances Online Marketing Plan Organic Traffic Referral Traffic
  • 18.
    MATT CUTTS + POLEVAULT Online Marketing Plan Organic Traffic Referral Traffic
  • 19.
    WHAT HAPPENED? Online Marketing Plan Organic Traffic Referral Traffic
  • 20.
    PAID SEARCH Online Marketing Plan Organic Traffic Referral Traffic Paid Search Traffic
  • 21.
  • 22.
  • 23.
    “COMMERCIAL CARRIER INSURANCE” Bing cost per click = $.51 Google cost per click = $5.63 Online Marketing Plan Organic Traffic Referral Traffic Paid Search Traffic
  • 24.
    EMAIL MARKETING Twotypes of emails: Warm emails to people that know you* Prospecting emails to people that don’t know you or SPAM! Online Marketing Plan Organic Traffic Referral Traffic Paid Search Traffic *One of the least expensive ways to drive traffic Email Marketing
  • 25.
    HOW DO YOUBUILD AN EMAIL LIST? Have a partner send an email about you and have a data collection point. (Joint Venture) Advertise and collect information Purchase a list / rent a list NOTE: Know your numbers Online Marketing Plan Organic Traffic Referral Traffic Paid Search Traffic Email Marketing
  • 26.
    WHAT ARE THE NUMBERS Online Marketing Plan Organic Traffic Referral Traffic Paid Search Traffic Email Marketing
  • 27.
    Online Marketing Plan Organic Traffic Referral Traffic Paid Search Traffic Email Marketing
  • 28.
    DISPLAY ADS Whenyou decide how to advertise you need to consider your mix of marketing and your budget. Paid Search = CPC = Show ads to searchers Display Ads = CPM = Showing ads to target users Online Marketing Plan Organic Traffic Referral Traffic Email Marketing Paid Search Traffic Display Ads
  • 29.
    RETAIL / NETWORKS/ EXCHANGES You have to decide who your target is and where they are. Ads on KSL – Retail vs. Network vs. Wholesale - $4 - $12 per 1000 views - $3.50 per 1000 views - $.45 per 1000 views Online Marketing Plan Organic Traffic Referral Traffic Email Marketing Paid Search Traffic Display Ads
  • 30.
    Questions? Organic Traffic Tony Passey @tonypassey Referral Traffic tony.passey@utah.edu Paid Search Traffic Display Ads Email Marketing

Editor's Notes

  • #8 Once I have a new website, how do I get visitors?