The drive towards digital transformation begins with the customer and extends far into the company, affecting every area of an organization from vision and strategy to architecture, technology, and operational changes. Digital transformation is a complex maze to navigate and requires rethinking and realigning your strategy and organization for success.
Perficient’s digital transformation strategists Michael Porter and David Stallsmith led a roundtable discussion with guest speaker Nigel Fenwick, Vice President and Principal Analyst covering digital business strategy with Forrester Research. The discussion focused on how companies must structure their organizations across people, process, and technology to achieve a successful digital transformation.
Our speakers touched on a broad range of topics from current trends, roadmaps, and technology you can use to create a better vision, to developing the proper tactics, strategy, and the benchmarks that will enable you to demonstrate value to your customers and your company.
Topics included:
• Crafting a vision that works for your company
• Understanding where you are on your journey
• Aligning executive vision with business and IT roles
• Making the business case for digital transformation
• Combining tactical projects with the digital transformation strategic vision
• Uncovering and managing technology gaps
Artificial intelligence in the post-deep learning era
Rethink and Realign for Digital Transformation Success
1. Rethink and Realign for Digital
Transformation Success
facebook.com/perficient twitter.com/PRFT_Transformlinkedin.com/company/perficient
#PerficientDigital
2. 2#PerficientDigital
Perficient is a leading technology and
management consulting firm serving Global
2000 and enterprise clients throughout
North America.
We deliver digital experience, business optimization and
industry solutions that enable clients to improve
productivity and competitiveness; strengthen
relationships with customers, suppliers, and partners;
and reduce costs.
ABOUT PERFICIENT
3. 3#PerficientDigital
PERFICIENT PROFILE
Founded in 1997
Public, NASDAQ: PRFT
2014 revenue $456.7 million
Major market locations:
Allentown, Atlanta, Ann Arbor, Boston, Charlotte, Chicago, Cincinnati, Columbus, Dallas,
Denver, Detroit, Fairfax, Houston, Indianapolis, Lafayette, Milwaukee, Minneapolis, New
York City, Northern California, Oxford (UK), Southern California, St. Louis, Toronto
Global delivery centers in China and India
>2,600 colleagues
Dedicated solution practices
~90% repeat business rate
Alliance partnerships with major technology vendors
Multiple vendor/industry technology and growth awards
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INDUSTRIES
Healthcare
Financial Services
Life Sciences
Retail & Consumer Goods
Automotive &
Transportation
High Tech
Telecom
Energy & Utilities
Manufacturing
Media & Entertainment
INTEGRATION
Integration Frameworks
Cloud Architecture
Reference Architecture
Application Integration
Enterprise Application
Integration
Service Oriented Architecture
Process & Content Integration
Business Process Management
Complex Event Processing
Rules Engines
DATA & CONTENT
Business Analytics
Business Intelligence
Predictive Analytics
Reporting
Structured Data Management
Data Integration, Quality &
Governance
Enterprise Data Warehouse
Master Data Management
Product & Information Mgmt
Unstructured Data Management
Big Data
Content Intelligence
Content Management
Enterprise Search
CUSTOMER EXPERIENCE
Customer 360
Multi Channel Enablement
Relationship Management
Social Engagement
Commerce
Marketing Strategy Implementation
Order Management
Supply Chain Management
Service & Support
Managed Hosting
Sales & Service Support
Customer Service, Sales Force Automation
Experience Design
Strategic Roadmaps & Envision Workshops
User Research & Metrics Analysis
Creative & Interaction Design
Custom & Responsive UI Development
Digital Marketing
Search Engine Marketing
Online Advertising
Content Strategy
Conversion Optimization
Management Consulting
OUR SOLUTIONS PORTFOLIO
PORTAL
Portal Frameworks
Search
Security
Web Analytics
Web Content Management
Social & Collaboration
Mobility
Experience Design
BUSINESS OPERATIONS
Corporate Performance Management
Budgeting, Forecasting & Planning
Business Analysis & Predictive
Analytics
Enterprise Business Solutions
Oracle EBS
Vertex Tax Solutions
Human Resource Solutions
Employee Portals
Human Resource Management
Talent Management
Enterprise Social Platforms
Social Strategy
Lync Unified Communications
Office 365
Management Consulting
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PRESENTERS
Nigel Fenwick
Vice President, Principal Analyst
Forrester Research
Blog: http://bit.ly/nigelblog
@NigelFenwick
Michael Porter
Managing Principal
Perficient
Michael.Porter@perficient.com
@porterondigital
David Stallsmith
Director, Customer Experience &
Digital Transformation
Perficient
David.Stallsmith@perficient.com
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DISCUSSION ITEMS
Source: Wikimedia Commons, Erik Strandberg
• Crafting a vision that works for your company
• Understanding where you are on your journey
• Making the business case for digital transformation
• Using digital transformation strategy and vision to drive
tactical initiatives
• Uncovering and managing technology gaps
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• Dives deep into an organization’s digital operations
• Assesses all gaps or barriers to business agility
• Focuses on a wide range of technologies:
- Cloud
- Integration
- BPM
- CRM
- WCM/Digital Experience
- Marketing Automation
- Big Data
- Predictive Analytics
- Web Analytics
- Mobile
• Uses a protocol defined by many Perficient experts
DEEPER TECHNICAL ASSESSMENT
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CX ADAPTERS REAP BENEFITS
Source: Gartner Research, “Leading on the Edge of Chaos”, 2013, Emmet Murphy and Mark Murphy)
60
Companies that prioritize
customer experience
generate 60% higher profits
than competitors
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1 Strategy
2 Execution
3 Optimization
BIG PICTURE
Operations
Customer
Experiences
• Assessments
• Customer Journeys
• Vision & Goals
• Change Program Planning
• Road Maps
• Business
Requirements
• User Interface
Design
• Prototyping
• Front End
Development
• Concept
Development
• Cloud
• Big Data
• Cultural
Change
• Integration
& APIs
• Commerce
• Campaign
Managemen
t
• CRM
• Mobile
• Support Net
• Digital Marketing
Operations
• Cloud Hosting
• Web
Analytics • Site Hosting &
Support
• Usability
Testing
• Information
Architecture
• User
Research
• Web
Analytic
s
• Strategy Development
• A/B Testing
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• Visual representation of user journeys
across brand touch points
• Enabled a large intercity bus company to
better understand how their customers
engage with the company, brand,
partners and staff
• Identifies opportunities for improvement
EXPERIENCE MAPPING