1.
MG
Michelle.Gilbert@microsoft.com
MN365 User Group board President:
michelle@mn365.org
Twitter: https://twitter.com/MichellesUtopia
LinkedIn:
https://www.linkedin.com/in/michelleanngilbert/
Microsoft Flow Community Blogger: MGLovesFlow
https://powerusers.microsoft.com/t5/Microsoft-
Flow-Community-Blog/bg-p/FlowBlog
Michelle Gilbert
Teams Technical Specialist at Microsoft | President MN
M365 User Group | Former MVP

2.
What’s new in Microsoft Teams
Michelle Gilbert
Teams Technical Specialist – North Central Region

3.
Microsoft Teams
Communicate
through chat, meetings & calls
Collaborate
with deeply integrated Office 365 apps
Customize & Extend
with 3rd party apps, processes, and devices
Work with confidence
enterprise level security, compliance, and
manageability

4.
✓ 1:1 to Group Call Escalation with Teams,
Skype for Business, and PSTN participants
✓ Background Blur (preview)
✓ Boss and Delegate Support
✓ Broadcast Meetings (preview)
✓ Call Park
✓ Call Queues
✓ Cloud Recording
✓ Consultative Transfer
✓ Contact Groups1
✓ Control who can post in the General
channel
✓ Copy a link to a post
✓ Direct Routing
✓ Distinctive Ring
✓ Do not Disturb breakthrough
✓ Education – improved assignment
functionality: smoother assignment flow,
assignment notifications, find assignments
quickly
✓ Education – Improved class notebook
integration with assignments
✓ Federated Chat between Teams and Skype
for Business1
✓ Federated Meetings
✓ Forward to Group
✓ Group Call Pickup
✓ Hide/Share/Mute Chat
✓ Get important notifications while in Do not Disturb
✓ Image annotation
✓ Immersive Reader
✓ Improved personal settings
✓ Import Contacts from Skype for Business1
✓ Include hyperlinks in your messages
✓ Leave a group chat
✓ Large Meeting Support (~250)
✓ Like and hide chats
✓ Lobby for PSTN callers
✓ Location-Based Routing
✓ Message Translation
✓ More channels per team
✓ Share screen from private chat
✓ @mention somebody in a chat
✓ Organizational Auto-Attendant
✓ PowerPoint Load and Share
✓ PSTN Fallback
✓ Quick reply to a chat message from pop up
notification
✓ Shared lined Appearance
✓ Schedule in Outlook & Teams
✓ Send a message from the command box
✓ Send a chat from a contact card
✓ Skype for Business Interop with Persistent
Chat1
✓ Unified Presence1
✓ Whiteboard2 and Meeting Notes
✓ Access Office 365 app launcher in web
client
✓ Teams available for US GCC
✓ Create a team using a previous one as a
template
✓ Free version of Teams
✓ Microsoft Remote Assist support: Call
someone on a HoloLens
✓ View and edit Visio files within Teams
✓ Auto-favorite important channels
✓ New views in Microsoft Planner tab
✓ Add SharePoint pages, news articles and lists as unique
tabs within channels
✓ Include information from VSTS n your conversations
✓ Quiet hours on mobile
✓ Guest access for users
✓ Support for new languages
✓ Guest access on mobile
✓ Join a team via a code
✓ Updated keyboard shortcuts
✓ Adaptive Cards
✓ Cloud Video Interop4
✓ Device Portfolio incl. Crestron, HP, Jabra
✓ Discover apps for Teams in the new Store
✓ Work with files and your Teams bot
✓ Tailored teams created through the New
Teams APIs in Microsoft Graph
✓ Include information from an app in a
conversation
✓ Improved OneNote tab
✓ Include existing OneNote notebooks as a
tab
✓ Enterprise app sharing through Teams
enterprise catalog for apps
✓ Use slash commands, take quick actions, and search
from the command box
✓ Access a personal view of your apps
✓ Message extensions
✓ New apps incl. Evernote, VSTS, Planner, Microsoft Flow,
SurveyMonkey
✓ Who app
✓ Tabs in private chat
✓ Improved OneNote tab
✓ Skype Room Systems Support
✓ Support for existing certified SIP Phones
✓ USB HID control5
✓ Trio 1 Touch Teams Meeting Join
✓ Surface Hub Support (Preview) 3
✓ Admin roles
✓ eDiscovery support for users in an
exchange hybrid environment
✓ eDiscovery enhancements
✓ Easier updates for Mac
✓ Graph APIs
✓ Hide teams from Outlook
✓ List of teams in the admin center
✓ Message Retention Policies
✓ Messaging User-Level Policies
✓ New Microsoft Teams & Skype for
Business Admin Center including
Messaging Policies
✓ Restore a deleted channel
✓ Updates in user level policies and
organization settings
✓ New reminder that your team is expiring
✓ Install Microsoft Teams using MSI
✓ Access activity usage reports
✓ Manage Microsoft Teams via PowerShell
✓ Org-wide teams
✓ Scoped Directory Search
✓ Store your data locally in India, UK, Australia, Japan
✓ Set retention policies
✓ Support for conditional access on Macs
✓ Teams based on dynamic group
membership
✓ Tenant-Level Messaging Policies
✓ Messaging Interop IT Policies
✓ User-Level Meeting Policy
What we’ve delivered in Microsoft Teams in 2018
1 Currently available to all customers except Gov & Go Local (UK & India) tenants
2 Whiteboard feature delivered via third-party solution
3 Available via Windows Insider Program; Generally Available in Fall
4 Features rolling out via out third-party partners through Fall 2018
5 Capability requires devices that implement standard USB-HID control support;

5.
Chat & Collaboration Meetings & Calling Apps and workflow Admin & Security
Microsoft Teams Commercial | What we’ve delivered in 2019
✓ Location sharing
✓ Smart camera
✓ New and existing teams can now
accommodate up to 5,000 members
✓ Praise badges
✓ Channel announcements
✓ 100 people in a Group Chat
✓ Teams for education gradebook
✓ Teams for education weekly email updates
for parents
✓ Priority notifications
✓ @-less mentions
✓ Chat filters
✓ Channel notification control
✓ Request to add others to private teams
✓ Read-only Class Materials folder for Teams
for Education
✓ Enhanced assignment tabs in Teams for
Education
✓ Private Channels
✓ Native Federation for 1:1 Chats with users
outside your organization
✓ Add additional participants to a meeting chat
✓ Live Events in Microsoft 365
✓ Meetings First (in preview)
✓ Direct Routing
✓ Microsoft Teams Rooms
✓ Media Bypass
✓ Cloud Voicemail support for Skype for Business
Server and Lync Server 2013
✓ Proximity-based meeting join
✓ Busy on Busy signal
✓ Calls App for VOIP users
✓ “Meeting started” phone notifications
✓ Call me functionality in meetings
✓ Meeting options for lobby control
✓ Single toolbar option in meetings & calling
✓ Video support in Chrome meetings
✓ Secondary ringer
✓ Meet Now
✓ Live captions (English)
✓ Live Events usage reports
✓ Pin meeting participants
✓ “Missed meeting add” notifications
✓ Lightweight meeting join for IE, Safari, and Firefox
✓ Microsoft Whiteboard in Teams meetings
✓ New Meeting Devices, Phones, and Peripherals –
learn more at Microsoft Teams Marketplace
✓ Live Captions (preview)
✓ Dynamic Calling for Direct Routing
✓ Muted meeting chats
✓ Meeting Roles
✓ Citrix VDI support GA
✓ Shifts
✓ Multi-team support for Shifts
✓ Time clock in Shifts
✓ Focus time in Teams
✓ Customizable mobile experience
✓ Content cameras & intelligent capture
✓ Audio sharing
✓ Microsoft Teams PowerShell Module
✓ New GitHub iterations – messaging extension,
Bot, and personal app capabilities
✓ Azure pipelines for Teams to help you
automate
✓ Microsoft Graph APIs – Create teams with
Team Templates (including education, retail,
and healthcare)
✓ Microsoft Graph APIs – Installing apps to
teams using application permissions
(preview)
✓ Microsoft Graph APIs – Configure five new
types of tabs – Word, Excel, PowerPoint, PDF,
and document libraries.
✓ Microsoft Graph APIs – New ways to send
messages in channel, email, and bots
(preview)
✓ Microsoft Graph APIs – Deep links to channels
(preview)
✓ Microsoft Graph APIs – Create teams with a
single API call (preview)
✓ Contact Center APIs
✓ Virtualized SBCs (available now from
partners)
✓ Control for Microsoft Teams by Smarsh
✓ MVISION for Microsoft Teams by McAfee
✓ InformCast Fusion from Singleware Software
✓ Export Teams usage reports to CSV files
✓ Teams-Only Mode
✓ eDiscovery
✓ Custodian management for Teams
memberships (preview
✓ Retention for Teams channels and chats
✓ Supervision for Teams channels and chats
✓ Data Loss Prevention for chat messages and
channel conversations
✓ App setup policies
✓ Information barriers
✓ Discovery management of private teams
✓ Channel moderation
✓ Teams available on Linux
✓ Mobility policy requiring WiFi
✓ Number normalization roles for tenant
administrators
✓ EDU – Early teacher access to class teams
✓ EDU – Grade Sync
Updated: December 2019

6.
Scheduled
Structured meeting with one or
more participants, typically
planned ahead of time
Include participants inside and
outside your organization
Takes advantage of the Meeting
Lifecycle
Channel
Scheduled meeting that takes
place within a Team channel
Channel members join in real
time via alerts
Great for daily stand ups and
small group collaboration
Live Events
Town halls, webinars, and
company all hands
Scale up to 10,000 meeting
participants
Moderated Q&A manager
available to facilitate dialog
Ad Hoc
Spontaneous meetings with 1 or
more individuals
Click “Meet Now” and instantly
invite participants to join
Connect to share screens,
collaboration on documents,
and more

7.
Features
Shipped
in last
quarter
Shipping
soon
Shipped
since
January
New Innovation in Teams Meetings
Meeting options
Audio conference: PSTN join
option on pre-join
Mobile: 1-click screenshare
Live Events GA with live caption
Audio conference:
active PSTN speakers
Blur my background
Meeting recording with PPT
and share recording
Mobile: PSTN dial in and
Call Me Back
Teams Meeting, Recording &
Live Events in GCC
Share Microsoft Whiteboard
(Preview)
Mobile: 1-click join via lock
screen and Outlook Mobile
Meeting start and missed
meeting nudge
Multi-window for meetings
Live captions (English preview)
Citrix VDI Support for
Teams Meetings
Share Microsoft Whiteboard
(GA at Ignite)
Presenter and Attendee Roles
“Meetings First” mode for Teams
Web meeting: plug-in free video
in Chrome
Screen sharing with system audio
Web meeting: outbound screen
sharing in Chrome
Pin participant
Intelligent join: MTR proximity
join and content join
Screen sharing with content
zoom in/out
Meet Now
Raise hand in Teams Meeting Meeting Experience – Right Click
Meeting Experience: End the
Meeting

8.
Microsoft Whiteboard
Preview/Rolling out
Custom Backgrounds
Multi-Window
Raise Hand
Live Captions Video Layout: 3 X 3

9.
Microsoft Teams custom
backgrounds allows you to replace
your background in Teams meetings
with a fresh and bright home office,
for example, is now generally
available in Teams.
This feature builds upon
background blur, which uses
artificial intelligence (AI) to blur the
environment behind you. In the
future, we will also include the
ability to upload your own custom
images.
Video Custom Background

10.
Microsoft Teams raise hand feature.
To make video calls more inclusive,
the raise hand feature announced
March 2020 is rolling out globally
April 2020.
It lets meeting participants indicate
they have something to say during a
meeting by clicking on a hand-raise
icon in the meeting control bar.
Raise Hand in a meeting

11.
Microsoft Teams announced the
number of participants that you can
view on a Teams call will increase
from 4 to 9 in a 3 X 3 grid in a single
view.
This will be rolling out to customers
by the end of April 2020. There may
be more increases in the coming
months.
Teams Meetings – 3 X 3

12.
Calling for Everyone
Every Teams user can make a VOIP peer or
group calls right from the Calls App, via the
command bar, or contact card
Calling at your fingertips
See your contacts and groups, add new
contacts, highlight favorites, call history, and
quick dial, with voicemail included
Calling for all clients
supported in Windows, Mac, Edge, iOS,
Android, Desk Phones, and now Chrome
browser
Dial Tone Ready (PSTN)
And when you are ready – add enterprise
capable dial tone using Calling Plans or Direct
Routing – around the globe

13.
Features
Shipped
in last
quarter
Futures
Shipped
since
January
New Innovation in Teams Calling
Call Park
Shared Line Appearance
Group Call Pickup
Voicemail settings in Teams
Client
Phone System for GCC
Oracle SBC Certification
Consultative Call Transfers
Common Area Phone
Direct Routing Health dashboard
Share Microsoft Whiteboard
(Preview)
Media Bypass for Direct Routing
Busy on Busy
Auto Attendant Updates
Dynamic Emergency Calling
Call Queues Updates
Phone System Administration
Enhancements
Dynamic Emergency Calling for
Calling Plans
Reverse Number Lookup Calling Plans for Japan (Softbank)Delegation Enhancements
CQD Enhancements Secondary RingerCalling in Chrome Music on Hold

14.
2019 has been a great year for Microsoft Teams Calling
Mar. Jul. Aug. Sept. Nov.
Best Upgrade to An
Existing Product
Best of Enterprise Connect
Overall Winner
Announced overall
13M DAU & 19M WAU in Teams
Leader in Gartner
UCaaS Magic Quadrant
Leader in Gartner
Meetings Magic Quadrant
Leader in Forrester
UCaaS 2019 Wave Report
Direct Routing in use in
over 80 countries

15.
Microsoft Phone System
No Hardware needed as Phone System is
all software and is easily added to Teams –
no costly on-premises solutions. Just buy E5
or the add-in and get started
Direct Routing is part of Phone System and
allows you to bring your own telecom
provider to Teams
Important New features such as
Dynamic Emergency Calling enables
emergency responders with location data to
provide help
Your calling in the cloud
*Preview customers only. See details here.

16.
Microsoft Calling Plans
Simplified provisioning allows you to
procure and assign phone numbers in the
Teams Admin Center
Choose the right plan for you as it supports
Local, long distance and intl calling. You
Can mix and match these plans and users
even share minutes within a given plan.
Number porting allows you to move your
existing phone numbers to callings plans so
users can retain their numbers. Microsoft
provides a porting helpdesk as well to assist
with the process.
Use Communication Credits to help with
overage – never worry about users running
out of minutes.
Easiest way to get dial tone in Teams
*Preview customers only. See details here.

17.
Direct Routing
Available in Phone System
Have access to the key enterprise features
available to calling plan users while
maintaining your flexibility to configure dial
tone
Easy to Customize
Choose your providers for telecom and
Session Border Controllers – flexible
architecture lets you decide what is right for
your organization
Microsoft Certified Partners
Ensure quality as Microsoft certifies the
partners who provide session border
controllers
Maximum flexibility for Dial Tone
*Preview customers only. See details here.

18.
Direct Routing and Calling Plans
Global coverage?

19.
Priority Notifications
Cross Channel Posting
Preview/Rolling out
Tags in Teams
Read Receipts
Multi-Window Chat
Message Extensions
Outlook & Teams Integration
Yammer & Teams Integration
Tasks in TeamsPin Apps and Channels

20.
Microsoft Teams Multi-window
capability provides users the option
to pop out chats, meetings, calls or
documents into separate windows to
help you streamline their workflow.
Microsoft is starting with pop-out
chats in multiple windows to help
you move more easity between
ongoing conversations. This will be
rolling out to customers soon.
Teams – Multi-Window Chat

21.
Teams – *Increase Team membership and Group chat
We are raising the upper limit on individual team membership from 5,000 to
10,000 users. We are excited for this increase in team membership to power
collaboration and process scenarios especially for large teams and organizations
that rely on first-line workers. Roadmap Feature: 62549
Sometimes you need to kick off a big project chat with a large group, or
organize an ad-hoc discussion with staff at an event, but it is unnecessary to
start a new team; perhaps you don’t all work together on a regular basis, or
maybe you need a communication channel with a large group of people at an
event. Group chats will be able to accommodate up to 250 users! This limit
will start rolling out to customers soon.

22.
Microsoft Teams Tags let you quickly
reach a group of people all at once.
With tags, you can categorize people
based on attributes, such as role,
project, skill, training, or location. For
example, a "Nurse" or "Manager" or
Designer" tag will enable you to
reach groups of people in Teams
without having to type every single
name.
Once a tag is added, just @mention
it in a channel. Everyone who has
been assigned that tag will receive a
notification just as they would if they
were @mentioned individually.
Teams – Using Tags

23.
Microsoft Teams-Outlook Email
Integrations make it easy to share
information between email and chat
with three new features:
Share email to Teams - Share an
email from Outlook, including any
attachments, to a channel or chat in
Teams.
Share conversation via email -
Share a Teams conversation via email
without leaving the app.
Reply to missed activity emails -
See the latest messages and respond
to Teams missed activity emails from
within Outlook.
Teams – Outlook Email Integrations

24.
Microsoft Tasks in Teams gives you a
new unified view of your personal
and assigned tasks within Teams. It
consolidates your tasks across
Microsoft To Do, Teams channels,
Planner and Outlook.
Users have smart views including
tasks assigned to you, the priority as
well as start or due date. Users can
choose the view that works the best
for them – list, boards, charts,
schedules – to get things done.
Teams – Tasks in Teams

25.
>

26.
Quiet Hours
Share location
Preview/Rolling out
SMS sign in
Dark Mode
Off Shift Access
Global Sign Out
Delegated User Management
Patient Coordination (Preview)
Virtual Consults with Bookings

27.
New identity and access capabilities for Firstline Workers
FPO

28.
Off-Shift Access

29.
Global Sign-Out

30.
Delegated User Management
My Staff Portal

31.
SMS Sign-In

32.
Patient
Coordination

33.
Virtual Consults

34.
Microsoft Teams
Communicate
through chat, meetings & calls
Collaborate
with deeply integrated Office 365 apps
Customize & Extend
with external apps, automation, process flows,
and custom apps
Work with confidence
enterprise level security, compliance, and
manageability

35.
App Setup Policy
App Permission Policies
Preview/Rolling out
Additional Power Automate
Triggers for Teams
Admins and Users can Pin Apps to
left rail
Workforce management integrations
Kronos with Shifts

36.
Apps
Built for Contoso
Publish to the store
Make your app available to the world. Let
people know the category of your service,
include screenshots and videos and easy to
access app details that show off your app’s
capabilities and skills
Publish your app for Microsoft Teams
Publish to your tenant
When your app is designed to support a
specific function in your company you can
make it easy to find for all your company’s
users. We’ve got a great place for your
admin to host all your internal apps and they
can suggest publicly available apps here too
Publish to a team
When you want to test your app or if it was
designed for a specific group of people you
can sideload your app and use it right away
Upload a custom app

37.
Enhance app discoverability using Setup Policies

38.
Customize app access using Permission Policies

39.
Build trust using Microsoft 365 Publisher Attestation
Build Trust
Access Easily
Accelerate Adoption

40.
Build trust using Microsoft 365 Certification
Operational Security
Data Handling Security and
Privacy
Application Security
Compliance Claim Checks

41.
Crisis Communications – Teams + Power Platform
Coordinate crisis communications
using Microsoft Teams + Power
Platform
Deploying this Crisis Communications app
to Teams is a quick and easy way gain
broad adoption, centralize discussions,
and amplify information across the
organization.
https://docs.microsoft.com/en-
us/powerapps/maker/canvas-
apps/sample-crisis-communication-app

42.
Additional Power Automate triggers for Teams

43.
Teams Administration and
Security + Compliance

44.
Managing Teams
Microsoft Teams
Admin Center
Communications and Teams specific features
(e.g., meetings, messaging and calling)
https://admin.teams.microsoft.com/
Microsoft 365 Compliance Center
Microsoft 365 Security Center
Security & Compliance across Microsoft 365
(e.g., retention and eDiscovery)
Azure Active Directory Admin
Center
Groups, identity, licenses, and access across Microsoft 365
(e.g., Group policies for naming, expiration, etc.)

45.
Security and compliance in Teams
Manage information
governance
Retention policies
Discover and respond
eDiscovery
Audit log
Manage information
protection
Data loss prevention
Sensitivity labels
Managing
internal risk
Information barriers
Supervision
Regulatory compliance
Support for over 42 national,
regional, and industry-specific
regulations including
ISO 27018
SOC 1 and 2
HIPAA/HITECH
GDPR
GLBA
FedRAMP
What’s new?
Information barriers
for SPO files in Teams
Safe
links
e-Discovery support
for threaded conversation
Audit log support
for messaging events
1 day
retention policies
Sensitivity labels
for Teams (Preview)

46.
Network Planner
Preview/Rolling out
Policy Packages –
Healthcare/Commercial
Manage Teams Rooms from
Admin Center
Legal Hold for Private Channels
Team and Cross Analytics Access Teams without an Internet
Connection
eDiscovery of Private Teams

47.
Advisor for Teams (public preview)
Plan a successful Teams deployment for your organization. Advisor for Teams provides recommended plans and a
collaboration space for the deployment team to streamline the roll out of all the Teams workloads, including messaging,
meetings and calling workloads.
1
2
3
Customers can select what workload they
want to rollout and who they’re rolling it
out with
A tenant readiness assessment is provided
based on common friction points that
FastTrack has helped customers solve
Team is created with the project team and
populated with success resources to get
started fast

48.
Capabilities to simplify policy assignment
Policy packages
Policy assignment to security groups in PowerShell is also coming soon.

49.
Managing Teams: Network Planner
Prepare your environment:
• Check your environment's readiness for Teams
• Prepare your organization's network for Teams
• Learn about the benefits of installing the desktop,
web, and mobile clients
Learn how to use Microsoft Teams
Technical Documentation: aka.ms/successwithteams
The people who will be supporting the
product should be ready to use Microsoft
Teams themselves:
Assign the right admin roles
You can designate administrators who need different
levels of access for managing Microsoft Teams:
• Teams Service Administrator
• Teams Communications Administrator
• Teams Communications Support Engineer
• Teams Communications Support Specialist

50.
Per-Team and Cross-Team Analytics
Per-team analytics gives users a more granular view of
usage data for a specific team.
Cross-team analytics gives users a broad overview of
usage data for all teams that they are a member or owner
of in a single list view.

51.
Managing Teams: Reporting

52.
Managing Microsoft Teams Phones and Team Rooms

53.
Resources – Stay on top of latest Teams features!
Microsoft 365 Teams Roadmap Microsoft Teams Blog
Microsoft Teams
Follow on Twitter