This document summarizes Microsoft Online Services for Retail which aims to connect deskless retail workers to the right information through cloud-based solutions. It discusses challenges retail businesses face around operational performance, security, workforce connectivity and real-time data access. The solution presented is Business Productivity Online Suite and Deskless Worker Suite which provide productivity and collaboration tools to both deskless and desk-based workers through a browser or mobile devices. Case studies are presented on how the tools improved communication and productivity at Blockbuster.

1. Microsoft Online Services for Retail Unifying the Workplace: Connecting Deskless Workers to the Right Information ShiSh | Industry Solutions Specialist, Microsoft Follow @MSRETAIL on twitter 1/25/2010

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3. Changing Consumer Demands Consumer Centricity Globalization Environmental and Social Sustainability Digital Convergence: Web to Store New Business Models 4 2 5 6 3 1

4. What We've Been Hearing Retail Challenges and Pain Points Focus on Operational Performance Improve operational processes to expand efficiencies, reduce delay in service or product delivery, and decrease the rate of employee turnover. Require Security and Compliance How can I deploy electronic communications to my Deskless Workers and still maintain protection from security threats? Drive Real-Time Enterprise Performance Monitoring Enable dynamic performance management to measure progress, make required course corrections, and reduce delays in delivering information and data. Enable a Connected Workforce for all Business Processes Increase productivity by connecting all facets of a highly distributed business model to streamline retail processes.

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6. IT Choice and Value Best Productivity Experience Across PC, Phone, and Browser

7. “ Live” “ Online” On-premises User Managed IT / Partner Managed Browsers PCs Phones Consumer or SOHO focused offering Enterprise software delivered as a service Rich enterprise software providing the most capability Provided by Microsoft Run by Customer Cloud-based Services Provided by Microsoft (or a partner) “ Deskless” offerings for users with limited needs Most Flexibility and Control Organizations Subscriptions / Licenses Uniform Service Individuals / SOHO Ad-supported / Subscriptions

8. Business Productivity Online Suite Business Productivity Online Deskless Worker Suite (Deskless Worker Version) (Deskless Worker Version)

9. Business Productivity Online Suite Business Productivity Online Deskless Worker Suite More than 1M paid seats! (Deskless Worker Version) (Deskless Worker Version)

11. “ Microsoft’s cloud strategy is visionary, and its ambitions are broad and span multiple dimensions, including on-premises and off-premises deployments and a variety of business models. No other vendor is attempting to deal with the cloud in all these dimensions simultaneously.” “ Windows Cloud Computing is a where and when…NOT AN IF.”

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16. Spring Promotion: Live Meeting

17. Spring Promotion: Store Manager Portal

18. Spring Promotion: E-mail to Associates

19. Spring Promotion: Associate Portal

20. Spring Promotion: Sales Contest E-mail

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23. Interoperable by Design Seamless User Experience ON-PREMISES CLOUD SERVICES Deployment Choice

25. “ Google Apps is not an enterprise-class solution. It’s a consumer solution, and we did not want to risk our business on it .” “ Yes, we might have saved one or two dollars per month going with Google Apps, but it wasn’t worth it. Selecting software that makes it more difficult to work is the wrong way to save money.” “ The Microsoft online and offline applications complement each other. Google is online only and posed compatibility and formatting issues. ” “ We looked at Google Apps, but it doesn’t offer the range of services found in Microsoft Online Services.” “ Google apps weren’t ready to handle the state’s business. They weren’t robust enough and they lacked the full functionality that we needed”

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