This document summarizes Microsoft Online Services for Retail which aims to connect deskless retail workers to the right information through cloud-based solutions. It discusses challenges retail businesses face around operational performance, security, workforce connectivity and real-time data access. The solution presented is Business Productivity Online Suite and Deskless Worker Suite which provide productivity and collaboration tools to both deskless and desk-based workers through a browser or mobile devices. Case studies are presented on how the tools improved communication and productivity at Blockbuster.

1. Microsoft Online Services for Retail Unifying the Workplace: Connecting Deskless Workers to the Right Information ShiSh | Industry Solutions Specialist, Microsoft Follow @MSRETAIL on twitter 1/25/2010

2. Agenda

3. Changing Consumer Demands Consumer Centricity Globalization Environmental and Social Sustainability Digital Convergence: Web to Store New Business Models 4 2 5 6 3 1

4. What We've Been Hearing Retail Challenges and Pain Points Focus on Operational Performance Improve operational processes to expand efficiencies, reduce delay in service or product delivery, and decrease the rate of employee turnover. Require Security and Compliance How can I deploy electronic communications to my Deskless Workers and still maintain protection from security threats? Drive Real-Time Enterprise Performance Monitoring Enable dynamic performance management to measure progress, make required course corrections, and reduce delays in delivering information and data. Enable a Connected Workforce for all Business Processes Increase productivity by connecting all facets of a highly distributed business model to streamline retail processes.

5. Agenda

6. IT Choice and Value Best Productivity Experience Across PC, Phone, and Browser

7. “ Live” “ Online” On-premises User Managed IT / Partner Managed Browsers PCs Phones Consumer or SOHO focused offering Enterprise software delivered as a service Rich enterprise software providing the most capability Provided by Microsoft Run by Customer Cloud-based Services Provided by Microsoft (or a partner) “ Deskless” offerings for users with limited needs Most Flexibility and Control Organizations Subscriptions / Licenses Uniform Service Individuals / SOHO Ad-supported / Subscriptions

8. Business Productivity Online Suite Business Productivity Online Deskless Worker Suite (Deskless Worker Version) (Deskless Worker Version)

9. Business Productivity Online Suite Business Productivity Online Deskless Worker Suite More than 1M paid seats! (Deskless Worker Version) (Deskless Worker Version)

10. Authentication to Data Separate Data Networks Virus Scanning Application Level Countermeasures Application Authentication System Level Security Intrusion Detection System Firewalls Filtering Routers Key Features Geo-redundant data centers N+1 architecture Nine layers data security CyberTrust certified Secure access via SSL ITIL/MOF operational practices 24x7x365 support Backed by 99.9 percent uptime SLA

11. “ Microsoft’s cloud strategy is visionary, and its ambitions are broad and span multiple dimensions, including on-premises and off-premises deployments and a variety of business models. No other vendor is attempting to deal with the cloud in all these dimensions simultaneously.” “ Windows Cloud Computing is a where and when…NOT AN IF.”

12. Agenda

13. Challenges Deskless Workers are unable to efficiently interact or securely share information with corporate or other member stores. There are too many manual, back-of-the-store processes for managers to run their day-to-day business. Daily task reporting and/or tracking for associates is manual and paper-based. New or existing workers have no access to online training materials. No interactive communications exist between stores for best practices or information resources. Roles: Sales Associates, Inventory Stockers, Store Managers and Assistant Store Managers Defined: No dedicated PC. Paper-based communications via mail and/or bulletin boards.

14. Challenges Secure, cost-effective communications and collaboration to a dispersed corporate and partner network are needed. Efficient communication vehicles are essential for interacting with various roles in the workforce. Information Workers need anywhere access to business intelligence information and document repositories to maintain business agility. Up-to-date communications and collaboration technologies are required to compete in a global economy. Roles: Executives, Sales and Marketing, Buyers, Human Resources, Finance, Mid-level and Senior Management Defined: Dedicated PC. Requires information access and heavy communication and collaboration capabilities.

15. Agenda

16. Spring Promotion: Live Meeting

17. Spring Promotion: Store Manager Portal

18. Spring Promotion: E-mail to Associates

19. Spring Promotion: Associate Portal

20. Spring Promotion: Sales Contest E-mail

21. “ Microsoft Online Services aided Blockbuster in transforming our environment and enabled employees to collaborate better, communicate more efficiently, and be significantly more productive. ” Keith Morrow CIO Blockbuster Through Microsoft Office Outlook ® Web Access and mobile smartphones, the Blockbuster IT team delivered on expectations, enabled better information flow, and improved access to e-mail and calendars. Employees can communicate and collaborate in real time through the seamless integration of Microsoft Exchange Online Services with the on-premises solution of Microsoft Office Communications Sever and SharePoint. Blockbuster achieved flexibility in migration strategies (deciding what to host in the cloud versus on-premises), enabled file sharing to central document libraries on the SharePoint portal, and empowered IT to focus on technologies that can help the company to stay ahead in the competitive entertainment environment.

22. Agenda

23. Interoperable by Design Seamless User Experience ON-PREMISES CLOUD SERVICES Deployment Choice

24. Enterprise Software at Internet Scale Extensive background in enterprise on-premise and in the cloud solutions Enterprise-class security and reliability 24/7 dedicated support Integrates with existing, familiar infrastructure Software and Services to Fit Customer Needs On-premise or cloud based or BOTH – you choose! The right solution for the right role – No Tradeoffs! Seamlessly manage and take advantage of change Robust Functionality for a Better User Experience Familiar UI for increased productivity Delivers great desktop and Web performance – on OR offline! Rich capabilities (UC&C) across the Microsoft ecosystem

25. “ Google Apps is not an enterprise-class solution. It’s a consumer solution, and we did not want to risk our business on it .” “ Yes, we might have saved one or two dollars per month going with Google Apps, but it wasn’t worth it. Selecting software that makes it more difficult to work is the wrong way to save money.” “ The Microsoft online and offline applications complement each other. Google is online only and posed compatibility and formatting issues. ” “ We looked at Google Apps, but it doesn’t offer the range of services found in Microsoft Online Services.” “ Google apps weren’t ready to handle the state’s business. They weren’t robust enough and they lacked the full functionality that we needed”

26. Agenda

27. Microsoft Online Services Balance Needs in a Changing Workplace Summary Provide the right offering for the right user Empower the entire workforce Maintain regulatory and industry compliance Connect your workforce to the right people and the right information! Meet changing business needs Simplify administration Lower support cost Integrate with existing information architecture Provide consistent availability and up-to-date technology Manage IT cost, complexity

28. BPOS Overview - http://www.microsoft.com/online/Business-Productivity.mspx Microsoft Online Services Blog - http://blogs.technet.com/msonline/ Twitter- http://twitter.com/msonline Forums - http://social.technet.microsoft.com/forums/en-US/category/microsoftonlineservices LinkedIn – http://www.linkedin.com/groups?gid=1789204&trk=myg_ugrp_ovr Facebook – http://www.facebook.com/group.php?gid=90525922141&ref=ts