Retail Bank Enterprise ArchitectureRationalize Processes and Data for tangible business benefitsRetail banking where I bank on getting my customer more convenient services in terms of market and personal money transactions. Enterprise Architecture can help in facilitating retail banking needs is more about comprehensive analysis of structures of processes and data of retail banking and align it to latest customer demands

1. Retail Bank Enterprise ArchitectureRetail Bank Enterprise ArchitectureRetail Bank Enterprise ArchitectureRetail Bank Enterprise Architecture
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Retail banking where I bank on getting my customer more convenient services in
terms of market and personal money transactions. The prime focus of retail banking
is individual customers where I enable products specific to his individual needs. When
I talk about Architecture of a Bank following are common known terms
• Front Office
• Middle Office
• Back Office
From an Enterprise perspective Front is where customer knock’s bank’s door. Middle
is where customer’s needs are planned and how he will be served. Back office is
support to his day to day activities during his stay with the bank. In today’s scenario
there is another need to serve customer in digital world so I plan about
• Serving customers via multiple channels
• Improving process lifecycle and customer experiences via those channels
• Single customer view via various channels
• Understanding customer behavior via social media and improve banking
capabilities
• Tools to analyze savings and investments online etc.

2. Now how enterprise architecture can help in facilitating retail banking needs is more
about comprehensive analysis of structures of processes and data of retail banking
and align it to latest customer demands
Retail banking comparison with a Service ApartmentRetail banking comparison with a Service ApartmentRetail banking comparison with a Service ApartmentRetail banking comparison with a Service Apartment
A guest in a service apartment is similar to a customer for a retail bank. A guest in a
service apartment can execute following processes
• Check-in
• Plans for check-out
• His food arrangements
• Amenities and arrangement for his room
• His recreational needs etc.
Enterprise Architecture of a service apartment is giving a holistic view to the customer
so that he knows each corner and facility of the service apartment and accordingly
utilizes that as per his needs. Enterprise Architecture is more on top to bottom, left to
right view with end to end processes and amenities required, say each floor connects
the units of the respective floor, bedrooms are placed at the corner sides for attaining
the cross ventilation, stairs in the front to get outside view, gym and gaming halls with
connectivity to dining area. Now if I compare recent demands of customer and
compare it with digital transformation in business world it is more on transforming
anything into anything say a multi-storey car parking with automated control from
basement. Wi-fi access with a video-conferencing facility to know what any part of
apartment say a customized training from a gym instructor via video-conferencing. So
an Enterprise Architecture is accommodating change in demands to rationalization
and optimization of structure of processes and structure of data.

3. Enterprise Architecture for a Retail BankEnterprise Architecture for a Retail BankEnterprise Architecture for a Retail BankEnterprise Architecture for a Retail Bank
EA for a retail bank is to understand processes entities, data entities and Service
entities at core, enabling and supporting level and then do a comprehensive ER
analysis as per retail banking needs say sales, customer volumetric at core level,
modernization of banking products at enabling level and compliance with master
data management at supporting level. I am providing a multi-storey car parking
means customer can deposit his money via ATM’s, Branches as well as by digital
cheques in terms of parking his money. When I talk about video-conferencing it is
access to various products and services via branches, online, via mobile channels
etc. Enterprise Architecture is providing a holistic view for understanding entities
of a bank providing retail banking services, how an entity collaborates with other
banking entity for a customized service to a consumer, are my processes have
been transformed and now are customer centric and last but not the least
information entities linked to solutions at core, enabling and supporting level of
bank enabling an E2E retail banking transaction. So Enterprise Architecture aligns
customer investment in bank for his retail banking transactions to bank’s
investment in rationalization and optimization of structure of process and
structure of information as per demands of customer with certain goals like single
customer view, digital and direct banking, personal financial management,
configuring banking services on customer’s most personal device and last but not
the least synchronization between banking channels for retail banking needs.