1.
RAJALAKSHMI
KRISHNAN
B2/101,
Suvidhi
Darshan,
Patharli
krishnan.raji@rediffmail.com
Road,
Namdeo
Patilwadi,
Dombivli(E)
Mobile:
9323927242
Seeking
a
position
in
the
organization
wherein
I
can
utilize
my
strong
administrative
background
and
skills
in
a
stimulating
and
challenging
environment.
STRENGTHS
• Highly
motivated,
detail
oriented
individual,
experienced
working
at
fast-­‐paced
environments.
• Competency
to
deal
with
clients
and
real
time
business
scenarios
in
the
fields
of
HR,
Administration
and
Secretarial
functions,
excellent
communication
skills,
versatile
team
player.
• Highly
trustworthy,
discreet
and
ethical
• Excel
in
meeting
objectives
through
use
of
independent
action,
prioritization,
persistence
and
organizing
leadership
skills.
• Individual
contributor
and
strong
problem
solving
abilities
• Highly
organized
and
extremely
committed
to
schedules
• Multilingual
and
a
people
person
EDUCATION
QUALIFICATION
• MBA
in
HR,
Madurai
Kamraj
University,
Tamil
Nadu
• B.A.
Sociology,
Madurai
Kamraj
University,
Tamil
Nadu
• Diploma
in
Training
&
Development,
ISTD,
New
Delhi
CERTIFICATIONS
• Typewriting
120
w.p.m.
• Shorthand
100
w.p.m.
• Management
Development
Program
on
Operational
Leadership
PROJECTS
• “Quality
of
Work
Life
–
A
Case
Study”
• “HRD
and
Training
Aspects
in
an
organization”
COMPUTER
SKILLS
Office
Automation
Tools
Excel,
Word
,
Power
point
&
Microsoft
Outlook
PeopleSoft
For
online
information
management
and
non-­‐management
colleagues
Sun
System
For
Online
Accounting
Yatra
Capturing
Travel
request
and
monitoring
the
status
of
Booking/request
Global
Concur
Expense
Capturing
the
expenses
of
Managers
and
processing
for
reimbursement

2. WORK
EXPERIENCE
(Total
30
years)
The
Advertising
Standards
Council
of
India
Present
Designation:
Assistant
Manager,
Complaints
Processing
• Responsible
for
the
performance
and
functioning
of
the
Complaints
Processing
Team
• Identifying
and
handling
valid
complaints,
ensuring
and
updating
Online
Complaints
&
Monitoring
System
• Handling
all
complaints
on
a
timely
basis,
Updating
the
complaint
status
to
the
consumers/advertisers
• Organize
meetings
with
the
Consumer
Complaints
Committee
to
take
decisions
on
the
complaints
for
further
processing
• Responsible
for
handling
day
to
day
correspondences
with
consumers
and
advertisers.
• In
charge
of
the
mails
received
on
the
common
EMAIL
of
the
organization.
PFIZER
Limited
Nov’95
-­‐
Apr’15
Designation:
Executive,
HR
reporting
to
Director,
Personnel
&
Director,
Plant
Operations
• Single
Point
Contact
for
all
HR
related
activities
of
the
Manufacturing
Plant.
• Facilitating
and
coordinating
all
aspects
of
HR
activities.
• Coordinating
with
Departmental
Managers
for
completion
of
various
activities.
• Responsible
for
new
Employee
Induction,
On-­‐boarding
and
joining
formalities.
• Validating
and
updating
HR
related
data
in
People
Soft
to
track
probation
and
confirmation
formalities.
• Coordination
with
various
Directors
related
to
all
the
confidential
matters
of
the
organization.
Achievements
• Performed
a
key
role
in
implementing
various
strategic
tasks.
• Effectively
handled
the
departmental
functions
in
the
absence
of
Assistant
Manager,
Personnel.
• Also
successfully
solved
various
queries
raised
by
the
unionized
colleagues
independently
by
interacting
with
various
departments.
• Effectively
handled
the
confidential
matters
with
integrity
and
commitment
• Played
an
important
role
in
recent
transformation
process
of
our
manufacturing
site.
HIND
Rectifiers
Ltd.
May’91
-­‐
Nov’95
Designation:
Stenographer
–
Dy.
General
Manager,
Marketing
–
Transformers
and
Rectifiers
Division
• Independent
correspondences
of
day
to
day
matters.
• Prepared
quotations
for
various
tenders
received
from
Government
and
Non
Government
Organizations
such
as
Railways,
BARC,
etc
SIGNATURE,
a
travel
magazine
reporting
to
the
Editor
Feb’87
to
May’91
Designation:
Office
Assistant
• Managed
administrative
functions
of
the
organization.
• Self
correspondence
TOMCO
and
Tata
Share
Registry
Ltd
Oct’86
to
Feb’87
Designation:
Stenographer
reporting
to
the
Marketing
Manager
PERSONAL
INFORMATION
DOB
September
27,
1967
Marital
Status
Married
Hobbies
Listening
to
Music
References
Available
on
request