Michael Heggem has over 10 years of experience in customer service, supervision, and heavy equipment operation in both military and civilian roles. He is currently pursuing multiple associate degrees at Pikes Peak Community College while volunteering and working as a sustainability assistant and gardener. Previously he served as an air transportation journeyman in the US Air Force where he supervised personnel, maintained aircraft assets, and volunteered with nonprofit organizations.
1. Michael R. Heggem
2011 Wynkoop Dr.
Colorado Springs, CO 80909
(609) 784-4087
Mike.Heggem@gmail.com
www.linkedin.com/in/mikeheggem
Summary of Qualifications
• Supervisor
• Customer Service Representative
• Heavy equipment operator
• Provides in transit visibility to clients
• Exercises safety of personnel & equipment
• Completes tasks before there due
Experience
June, 2014-Current, 2016 Sustainability Assistant/Gardener Pikes Peak Community College
• Coordinating between departments for events and projects
• Attending AASHE conference 2015
• Working with community organizations for Clean the Creek week
• VP Sustainability Club
• Assists in maintaining signage for the recycling program
• Managing Club/Office Garden as it progresses the proposal process
• Organizing Educational recycling presentations/competitions
January, 2005- September, 2013 Air Transportation Journeyman, United States Air Force
• Supervised flight line driving program verifying and training civilian and military
personal on the ability to drive on active flight line
• Maintained $238K worth of aircraft assets Utilized in direct support to the United States
warfighter with 100% accountability
• Coordinated volunteers for Mothers of Preschoolers program (MOPS), nonprofit
organization funded my the Peterson AFB Chapel
• Volunteered in multiple non profit organization, including Habitat for Humanity and
Mothers of Preschoolers
• Assisted in the Air Force wide program change for Joint Inspections for Hazardous cargo
inspections by providing hands on experience and feedback
• Responsible for maintaining 3 Technical Orders Libraries, involves ordering updates and
maintaining 100% accountability of sensitive documents
• Trained military personal on all career field related heavy machinery and their driving
procedures.
• Initiated training for airmen on passenger services and fleet operations
• Received multiple “outstanding” reviews of customer service in a short period of time.
2. • Performed maintenance and logistics of (10) 6 million dollar distinguished visitor
comfort amenities (ATGL) as a E-4, meeting 100% Mission requirements
• Assisted the Colorado Springs Airport in FAA re-qualification certification
• Takes initiative and gets projects done in a timely manner
• Doesn’t require supervision to complete any given project
2004-2005 Sales Representative & Department Employee, Pets Department, Walmart
• Maintained Customer satisfaction in high traffic department
• Maintained stocked shelve for 95% satisfaction
• Assisted co-workers with overwhelmed departments without question
2003-2004 Cashier, Chef, Janitor, Customer Service Representative, McDonalds
• Insured customer service satisfaction while performing Cashier and drive through duties
• Cleaned and maintained facility for smooth operation of company and satisfaction of
customers
• Created a healthy and professional environment while performing chef duties
Education
• Pikes Peak Community College
• Pursuing Associates of General Studies (Schedule completion Dec 2016)
• Pursuing Associates of Arts (Schedule completion May 2017)
• Pursuing Outdoor Leadership & Recreation Technology AAS (Schedule completion May
2017)
Certificates
• Leave No Trace (May 2016-Feb 2017)
• Wilderness First Responder
• CPR (April 2016-April 2018)
