1. Michael D. Jones
C: (402) 889-0219 6404 S. 44th
St.
michael.jones68116@gmail.com Rogers, AR
72758
SUMMARY OF QUALIFICATIONS
 Diverse experience combining account management, sales, retail execution, and project management
 Strong combination of leadership, sales strategy, industry knowledge and presentation skills
 Customer focused relationship manager dedicated to exceeding expectations
PROFESSIONAL EXPERIENCE
Sr. Customer Business Partner – Walmart Neighborhood Market Feb. 2015 - present
Kimberly-Clark Corporation, Rogers, AR
• Identified and corrected significant issues with Fem Needs assortment at Neighborhood Market.
Analysis resulted in an incremental 3,000 points of distribution. U by Kotex® POS sales are 109%
greater in stores with new assortment. Recommendations will result in an incremental $2 MM in
sales for FYE2017.
• Analyzed Incontinence assortment and section size in under-indexing stores. Provided a
recommendation to increase assortment through section size expansion. Recommendations led to
an increase of 2,700 PODs for incremental sales of $1.9 MM in FYE2017.
• Developed and executed first ever Incontinence feature at Neighborhood Market. Delivered concept
for a “first-of-month” feature to Health and Wellness Regional manager in Florida. Feature drove a
40% POS Sales lift vs. non-feature months in addition to significant in-stock improvement.
• Led the national Walmart launch of Poise Impressa® in 4,500 stores. Worked closely with a cross-
functional team of K-C Supply Chain, K-C Shopper Marketing, K-C Retail Ops, Crossmark, and
brand teams to ensure speed to shelf, modular integrity and POS installation. Execution was
outstanding with 96% of stores scanning within 1 week of launch.
• Managed the creation of a virtual reality animation supporting the national Walmart launch of Poise
Impressa®. Collaborated with the K-C project manager and software provider to manage all project
deadlines, creative content, and deliverables to exceed execution expectations.
Retail Operations Manager – Walmart Stores July 2013 – Feb. 2015
Kimberly-Clark Corporation, Rogers, AR
• Presented and executed Huggies Diaper Pallet program in 265 stores in the Texas Region.
Program delivered market share growth (16 bps), Category share growth (114 bps), and $428,000
in incremental POS Sales.
• Led the development and implementation of a Field Intelligence collection app with software
provider RW3. This new Field Intelligence tool is used by Walmart Retail Operations team to quickly
collect and catalog store level insights to be shared with the business teams in the K-C Walmart
office.
• Managed relationship with retail broker partner Crossmark. Clearly communicated successes
and/or issues with specific retail representatives to Crossmark Supervisors. Collaborated to
increase K-C knowledge and retail sales call effectiveness amongst retail reps. Partnership led to
93% OSA and $655,000 in recaptured sales.
• Led the Walmart execution of the learning launch of Poise Impressa® in the Kansas City market.
Worked closely with a cross-functional team of K-C Supply Chain, K-C Shopper Marketing, K-C
Retail Ops, Crossmark, and brand teams to ensure speed to shelf and modular integrity.
Customer Business Partner – Associated Wholesale Grocers Feb. 2012 – July 2013
Kimberly-Clark Corporation, Omaha, NE
 Key point of contact between Kimberly-Clark and Associated Wholesale Grocers. Represented
Kimberly-Clark in discussions with senior management on account status and continued
development of customer relationship.
 Delivered all Kimberly-Clark volume ($20 MM) and trade objectives with AWG.
 Grew market share in 7 of 7 measured family care categories.
 Developed and implemented business plan that delivered an annual increase in sales volume of
32% in 2012 v. 2011. Key driver was the implementation of a customer non-diverting agreement.
 Secured customer distribution for all new product launches across Kimberly-Clark family care.
 Provided leadership and decision making for seven Broker Account Executives who assisted in
retailer specific presentations to retail groups in the customer network.

2. Retail Execution Manager – Central Region Dec. 2009 – Feb. 2012
Kimberly-Clark Corporation, Omaha, NE
 Led retail execution for customer programs at Walmart, Target, Kroger, Hy-Vee and other regional
accounts across Kansas, Nebraska, Iowa, South Dakota, North Dakota and SW Minnesota.
 Penetrated strategic retail customers across territory creating more than $500,000 in incremental
sales for Kimberly-Clark.
 Increased sales, category share and share of display at Walmart and regional specific customers by
ensuring the clear communication on the importance of display to retail sales representatives.
 Managed the continuous training and development of Crossmark retail sales representatives to
ensure efficiency when completing a retail store call.
 Clearly communicated successes and/or issues with specific retail representatives to Crossmark
Supervisors. Completed store audits to ensure that store conditions matched results reported.
Uncovered information and provided feedback which ultimately led to a retail representative being
held accountable for falsifying information.
Associate Marketing Research Manager – Virtual Reality June 2008 – Dec. 2009
Kimberly-Clark Corporation, Neenah, WI
 Led the creation of all Virtual Environments and Virtual Animations for US customer teams and
Kimberly-Clark brand teams. Customer teams include Walmart, Target, Kroger, CVS, Safeway and
Walgreens. Managed project deadlines and deliverables while working closely with international
software provider to exceed customer expectations.
 Facilitated presentation of virtual environments and animations for “top-to-top” customer meetings.
 Owner of the development and deployment an industry leading virtual plan-o-gramming tool for K-C
US field sales teams and the K-C category development team. VR POG allows users to
demonstrate POG changes in a dynamic virtual environment. Led the creation of documentation
and training sessions to train 20 field users.
 Managed the allocation of resources to a $5 million annual contract with software provider Red Dot
Square Solutions (RDSS). Facilitated quarterly business review discussions with RDSS.
 Supported customer Innovation Summits held at the Kimberly-Clark Innovation and Design Studio in
Neenah, WI. Customers Summits included: Dollar General, Family Dollar, Loblaws, Kroger,
Kmart/Sears, Target, Babies R Us, and HEB.
Coordinator III – Business Planning Support Team Mar. 2006 – June 2008
Kimberly-Clark Corporation, Neenah, WI
 Systems owner of Customer Scorecard application. Users of this application represented Senior
Management, Field Sales, Customer Development, Marketing, and Finance. Responsible for
enhancement development, testing, training, and technical support.
 Sales Trainer for Kimberly-Clark’s Trade Investment Initiative. Successful implementation of new
trade program represented an annual trade savings of $175 million for Kimberly-Clark. Participated
in material and content development, workshop facilitation, and post training debrief sessions.
 Led Organizational Development project. Project focused on creating a cohesive team through
training and development of team members, developing a succession plan for team members, and
effective communication within a matrix organization.
 Led the annual review of Kimberly-Clark North American procedures. Project team ensured
consistency, understanding, and compliance between different platforms in the North American
business planning process.
COMMUNITY INVOLVEMENT
Marketing Department Guest Lecturer 2001 – present
Augustana University, Sioux Falls, SD
Classroom Teacher 2001 – present
Junior Achievement of Arkansas, Nebraska, Wisconsin, and South Dakota
EDUCATION
Bachelor of Arts: Business Administration/Marketing Minor: Economics May 2000
Augustana University, Sioux Falls, SD
REFERENCES
Available upon request