John Ziegler has over 30 years of experience in disaster recovery and business continuity planning in the insurance industry. He currently leads disaster recovery testing efforts at Independence Blue Cross, ensuring business and IT recovery plans are tested and aligned. Previously, he coordinated disaster recovery testing and planning at Harleysville Insurance and Penn Mutual Life Insurance. He has experience developing and testing recovery plans, conducting gap analyses, and restoring operations following disasters.

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JOHN W. ZIEGLER
167 Log Pond Drive Home: 215-674-1480
Horsham, Pa.19044 Email: J_Z92803@Yahoo.com
SUMMARY PROFILE
Business professional specializing in Disaster Recovery experience in the insurance industry serving
Business and Information Technology operations. Significant achievements in meeting business goals
while maintaining integrity in serving the needs of customers.
 Leadership  Team building
 Management  Business Continuity
 Project Management  Customer Focused
PROFESSIONAL EXPERIENCES
Independence Blue Cross September 2004 – Present
Lead Systems Analyst
Current responsibilities include; Planning and coordination of multi-platform business recovery testing
with IT and business units; evaluating and recommending business continuity planning solutions;
working closely with key business and technology teams to align testing objectives with scheduled
recovery exercises. Report testing issues and recommend recovery solutions to management to meet and
align business requirements with Recovery Time Objectives.
 IBC ‘STARS’ award winner 2015 and 2016 for successfulcompletion of valued added projects.
 Development of inter-departmental Disaster Recovery plans for IT and business units.
 Execute High Availability disaster recovery failover testing using a redundant data center design.
‘HA’ application testing includes; WebSphere, Oracle Data-Gard and Network infrastructure. Ensure
all issues with testing are remediated and re-tested as per DR Policy requirements.
 Coordinated, planned and delivered critical support to various IT teams that include Mainframe,
Network, Desktop and Distributed server team members during Disaster Recovery exercise.
 Developed a Gap Analysis for IT to expose vulnerabilities in Tier-1 failover processes.
 Develop and Administer disaster recovery plans through the use of Fusion planning software. All
reports and plans are maintained daily to support up-to-date organizational or infrastructure changes.
 Develop and publish annual Disaster Recovery testing results for IT management teams.
 Communicate Disaster Recovery Testing schedules and goals during weekly change management
meetings.
 Collaborate with Third Party business partners to test and align recovery strategies to ensure processes
and tasks are synchronized.
 Ensured Risk mitigation and remediation were accomplished within budget for infrastructure recovery
testing issues.

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Harleysville Insurance Company, Harleysville Pa. April 2000 - October 2003
Disaster Recovery Analyst
Responsible for coordinating, planning and scheduling multi-platform business recovery testing with IT
resources; evaluating and recommending business continuity planning solutions; working closely with
business continuity coordinator to strategically plan the recovery of all field office locations and
subsidiary companies; coordinating development of a formal, written IT recovery plan and database.
 Developed and defined project initiatives for off-site strategic testing utilizing over 50 business
associates from corporate and remote offices. Testing was completed on time and under budget to
align with departmental goals.
 Continued annual coordination, planning and testing of field and subsidiary offices to simulate
disaster scenarios as a proof of concept for IT and business to support recovery time objectives.
Recommended solutions to align RPO with RTO business requirements.
 Managed and maintained strategic business continuity contracts valued at approximately
$500,000 for telecom, PC/LAN and mainframe configurations.
 Negotiated, implemented and administered new business continuity software called LDRPS
resulting in an annual savings of $14,000.
 Introduced and trained various applications and technology teams on LDRPS planning software
in July 2002.
Penn Mutual Life Insurance Company, Horsham, Pa. January 1987 – April 2000
Data Center Shift Supervisor, 1987-2000
Responsible for supervising a 24 x 7 data center and its computer operations staff including writing staff
objectives, administering performance appraisals, writing and maintaining standard operating procedures,
coordinating disaster recovery tests, providing help desk support during non-business hours and
supporting production control with all job scheduling issues related to restart and recovery.
 Provided Response support and delivered critical communications while performing hands-on
support during the disastrous event that occurred in 1989 at the primary data center located in
Philadelphia. This event led to a building evacuation and a declaration of a disaster which
relocated primary operations to a contracted off-site vendor location for 1 year.
 Coordinated and assisted in the Restoration process of the company data center from the Hot-Site
to a new leased sited for data center operations in 1990. Data Center was relocated without
impact to support all critical online systems availability.
 Coordinated, planned and assisted in the Restoration process of the company data center from the
leased site to a new home office location for data center operations in 1999. Data Center was
relocated without impact to support all critical online systems availability.
 Supervised shift personnel and provided critical direction for correcting problems associated with
all batch workload applications on the mainframe and distributed systems.
 Initiated and led the ‘Tape conversion project’ that significantly reduced the elapsed run time in
critical online batch updates by 33%.(or 100,000 tape mounts annually)
 Team lead for technical support software testing of CA-1 tape system. All new releases of this
software were put through vigorous testing before being moved into production.

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Assistant Shift Supervisor/Lead Computer Operator, 1984-1987
Responsible for assisting in supervisory duties as assigned in daily and nightly shift operations, running
production mainframe batch jobs, restart & recovery of applications and systems, monitoring online
systems, initiating and restarting FTP processes and providing first level support to Production Control
for scheduling issues. This included performing daily and weekly backups to support disaster recovery
initiatives, performing system IPL’s and scheduling off-hour maintenance with third party vendors.
 Participated in annual disaster recovery simulation testing of company data center.
Responsibilities included setting up and coordinating configuration documents with contracted
vendor support prior to testing and restoring critical mainframe system and mission critical
corporate applications.
 Supported all Disaster Recovery exercises to align with corporate business continuity objectives.
Console Operator, 1982-1984
Print Operator, 1979-1982
TECHNICAL EXPERIENCE
Software & Hardware Proficiencies:
 Microsoft Office  Fusion – BC/DR Planning Tool
 IBM Mainframe  Storage Management
 PC/Desktop Assembly
EDUCATION
Project Management Training Certification,Pennsylvania State University – 2002
DRII Certification ‘CFCP’ 2008 – Currently pursuing CBCP