1. Tanya Cummings
Experienced Customer Service Representative/Insurance Agent.
Glendale, AZ 85306
tanyatlc77@yahoo.com - 602-832-1551
WORK EXPERIENCE
Insurance Customer Service Representative
Liberty Mutual Insurance - Tampa, FL - October 2014 to June 2016
Maintain various types of insurance policies to businesses and individuals on behalf of insurance
companies, including automobile, fire, property.
Customize insurance programs to suit individual customers, often covering a variety of risks.
Calculate premiums and establish payment method.
Explain features, advantages and disadvantages of various policies to promote sale of insurance
plans.
Perform administrative tasks, such as maintaining records and handling policy renewals.
Insurance Agent/Financial Foundations
USAA - Phoenix, AZ - May 2012 to March 2014
Sell various types of insurance policies to businesses and individuals on behalf of insurance
companies, including automobile, fire, life, property.
Customize insurance programs to suit individual customers, often covering a variety of risks.
Calculate premiums and establish payment method.
Explain features, advantages and disadvantages of various policies to promote sale of insurance
plans.
Perform administrative tasks, such as maintaining records and handling policy renewals.
Customer Service Call Center
SAFEWAY - Phoenix, AZ - October 2010 to June 2011

2. Keep records of customer interactions or transactions, recording details of inquiries, complaints,
or comments, as well as actions taken.
Office Coordinator
KIDWORKS ACADEMY - Phoenix, AZ - December 2008 to October 2010
Analyze internal processes and recommend and implement procedural or policy changes to
improve operations, such as supply changes or the disposal of records.
Plan, administer and control budgets for contracts, equipment and supplies.
Monitor the facility to ensure that it remains safe, secure, and well-maintained.
Conduct classes to teach procedures to staff.
Direct or coordinate the supportive services department of a business, agency, or organization.
Acquire, distribute and store supplies.
Customer Service Acquisitions
DISCOVER FINANCIAL SERVICES - Phoenix, AZ - June 2004 to June 2008
Confer with customers by telephone or in person to provide information about products or
services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Solicit sales of new or additional services or products.
EDUCATION
YORK SUBURBAN HIGH SCHOOL - York, PA
1995