1. Gloria Brooks
T: 480-845-7820 | E: gmurphy012005@yahoo.com
Summary of Qualifications
 Successful 6 years business owner in retail sales experiences
 Dedicated professional who seeks understanding customer’s needs
 Trustworthy and reliable when handling customers payments
 Seventeen years experiences business management, self-starter, able to assess the requirement of
growing technology, skilled in positive relationship with clients and colleagues.
Work Experience
Eligibility Interview I Surprise, AZ
Department of Economic Security 06/2015 - 04/2016
 Answered applicants' questions about benefits and claim procedures.
 Compiled, record, and evaluate personal and financial data in order to verify completeness and
accuracy, and to determine eligibility status.
 Computed and authorize amounts of assistance for programs such as grants, monetary payments, and
food stamps.
 Initiated procedures to grant, modify, deny, or terminate assistance, or refer applicants to other
agencies for assistance.
 Interpreted and explain information such as eligibility requirements, applicant’s details, payment
methods, and applicants' legal rights.
Marion Brooks Avondale, AZ
Caregiver for Spouse 09/2008 - 12/2014
 Checked patients pulse, temperature, and respiration
 Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert
 Maintained records of patient care, condition, progress, or problems
 Performed a variety of duties as requested by client, such as obtaining household supplies or running
errands
 Provided patients and families with emotional support
Owner Phoenix, AZ
Mezzo Record Store Inc., - Phoenix, AZ 06/2004 - 08/2009
 Determined areas needing cost reduction and program improvement
 Directed and coordinated activities of businesses or departments concerned with the production,
pricing, sales, or distribution of products
 Managed staff, prepared work schedules and assigned specific duties
 Oversaw activities directly related to making products or providing services
 Reviewed financial statements, sales and activity reports, and other performance data to measure
productivity and goal achievement
Account Tech III Phoenix, AZ
Department of Economic Security 08/2000 – 60/2004
 Created trend reporting of financial information
 Developed and implemented monthly/quarterly reporting packages for an income portfolio
 Kept detailed records of sales and prepared monthly reports
 Maintained Accounts Payable and Accounts Receivable
 Prepared and monitored business expenses and budget
 Prepared, analyzed and verified financial reports and taxes utilizing various software packages

2. Education
Bachelor Degree Indianapolis, IN
Martin University 1993 - 1997
Associate Degree Indianapolis, IN
Indiana Vocational College 1983 - 1986
Associate Degree Indianapolis, IN
Indiana Vocational College 1986 - 1987
GED Certification Indianapolis, IN
Indiana Vocational College 1994