1. Wesley L. Walker
12847 Tallowood Dr.
Riverview, FL 33579
(813) 442.3512
mares14.ww@gmail.com
Experience:
TECO-Customer Service Professional January 2012-November 2013
-Effectively and efficiently answer and solve various residential customer inquiries
regarding service transactions and electric outages in a friendly and professional
manner.
-Assisted with office work including member database managing, sorting data, to
improve the productivity of the department.
Terminix-Customer Service Professional October 2014-March 2015
-Processes incoming or places outbound customer/prospect calls regarding various
Terminix products and services.
-Identifies needs of customer and delivers services and/or products that are specific to
the customer need in order to generate revenue.
-Record all customer information and call history information accurately on
appropriate paperwork or electronic systems.
-Promote Terminix products
and/or services.
Humana-Customer Care Specialist January 2015-August 2015
-Directly respond to questions, handle issues and provide guidance on transactions,
inquiries or complaints from both internal and external customers.
-Receive, document and resolve customer inquiries by using established best
practices
-Build lasting relationships with Humana’s customers
-Educate customers, providers and employers about Humana’s products and services
both over the telephone and through face-to-face briefings
-Handle health insurance claims
-Assist with Billing/Enrollment and Benefits

2. Capital One Confidential
Ultimate Medical-Career Service Advisor September 2015-November 2015
-Develop and implement marketing plans to achieve graduation employment goals
-Relationship building with: local and regional corporations, non-profit / government
organizations, and community partners.
-Assist/Advise students and graduates in securing employment in their field of training
-Ensure proper data-entry for all documentation and reports
Capital One-Sr. Customer Service Coordinator December 2015-Present
- Provide excellent Customer service to existing customers
- Sales (Perform account level research and advise customer of products and services
that may benefit them)
- Attend team meetings
- Stay abreast of all changes, developments and enhancements for all systems,
products and upgrades.
- Update account information and complete accurate documentation
- Review documentation, ensuring loans meet policy guidelines, (giving customer
and dealer approval to use loan)
- Effective time management
Education:
Richard C Spoto High School
High School Diploma
Graduate of the 2008 Class
Hillsborough Community College
Bachelors of Arts in Business Management and Marketing
Expected Graduation: Dec 2016
Relevant Skills:
Customer Service•Relationship Building•Ability to Multitask•Strong Communication
Skills•Computer Skills (Microsoft Office)•Flexibility/Adaptability•Problem-Solving
Skills