Olivette Murphy is seeking a position in customer service and has over 5 years of experience in retail, food service, and administrative roles. She has strong technical skills including Microsoft Office, hardware installation and repair, and completed Salesforce administration training. Her current role involves receptionist duties, managing client inquiries and tickets, and routing deliveries for over 50 clients daily. Previously, she held management roles overseeing new locations openings and training for bakery cafes, and intends to continue her education in information technology.

1. Olivette Murphy
8400 S Kingston Ave • Chicago, IL 60617 • (312)-805-7371 • olivettemurphy24@gmail.com
Skills
 Software: Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
 Hardware: Install or swap Expansion cards, memory, printer, scanner, webcam, wireless keyboard,
mouse, hard drives, optical drive, power supply, USB drives, System clean up
 Customer service skills: Excellent verbal and interpersonal skills
Experience
Salesforce Chicago, IL
Workplace Services Intern / Receptionist July 2015- Present
 Serve as a greeter and receptionist to over 50 clients and guests daily
 Completed Salesforce Administration-201 Training Class.
 Field numerous client inquiries and calls while also completing 5-10 tickets daily using Salesforce
internal ticketing system
 Manage clerical duties including faxing, filing, scanning, printing, organizing, Etc.
 Handle routing of 45-50 incoming and outgoing deliveries daily, including FedEx, UPS, USPS and
catering deliveries
 Create and manage seating charts for over 400 employees by maintaining coordination of space,
infrastructure, people and organization
Corner Bakery Café Chicago, IL
Traveling Training Manager August 2010 - December 2014
 Traveled to help open and manage 3 new cafes in the southwestern region of the United States
 Provided training and coaching to 30-40 new hires prior to café openings
 Managed and monitored 10-15 employees daily
 Maintained P&L statements, scheduling, and assisted in the hiring process
Corner Bakery Café Chicago, IL
Cashier January 2010 - August 2010
 Handled cash, credit, and check transactions
 Provided excellent customer service and exceeded sales targets
 Promoted to Traveling Training Manager within six months
Education
Year Up / Harold Washington College Chicago, IL
Information Technology Training March 2015 - Present
 Completed rigorous 6 month learning and development training in IT followed by a 6 month internship
 Earning 9 college credits in partnership with Harold Washington College
Experience
Memes Daycare Chicago, IL
Teacher Assistant February 2009 – 2010
 Answered inbound calls providing excellent customer service
 Maintained a clean and safe environment. Observed and monitored student activity at all times, assisted
teacher to provide an optimal learning environment
Awards and Honors
 Corner Bakery Café : Employee of the Year December 2013
 Year Up : Professionalism Award February 2015
 Year Up :Best Communicator Award July 2015