Kendall Griffin has over 5 years of experience in customer service, technical support, and administrative roles. He has a background in information technology from Year Up and Harold Washington College, where he earned 18 college credits. Griffin most recently worked as a Service Desk Analyst at Morningstar, where he troubleshot 15-20 devices daily and handled nearly 50 support requests per week. He also has experience in sales, patient care, and engineering tasks from previous internships and volunteer work.

1. Kendall Griffin
Chicago, IL, 60644 • 773-263-3437 • kendallg0913@gmail.com
Skills
 Software: Proficient in Microsoft Office: Word, Excel, Power point, Outlook
 Hardware: Able to troubleshoot hardware and software related issues while educating users using user
friendly techniques
Experience
Morningstar Chicago, IL
Service Desk Analyst June 2015- January 2016
 Troubleshooting 15-20 laptops and desktops per day to assure employee productivity
 Utilize HelpStar ticketing system to log, track and manage nearly 50 requests per week
 Providing technical support to 15-20 callers per week by researching and answering question; escalating
issues to second level
 Configuring 10-15 loaner laptops, iPads, iPhones per week with employee or local profiles per interest
 Gathering and transporting 10-15 workstations for transitioning employees
 Performing quality assurance checks on equipment used in conference and training rooms
Macy’s Chicago, IL
Sales Associate October 2014- May 2015
 Maintained constant presence on sales floor to address customer needs
 Provide appropriate recommendations for items based on season, trends or preference
 Operating cash register for customer purchases and returns, making sure there is $300 when closing
 Approach browsing customers and initiate conversation to determine buying preferences
 Assisting customers with inquiries regarding products via telephone
Captain James A Lovell Federal Health Care Center North Chicago, IL
Intern June 2012 – August 2012
 Worked with different secretaries to learn their job and assist them where needed most
 Met and assisted Veterans and patients
 Associated myself with active duty Navy, doctors, nurses and physicians
 Kept track of patient records
 In charge of admitting new patients and discharging old patients
 Transporting good/packages between buildings
Commonwealth Edison Chicago, IL
Intern June 2011 – August 2011
 Perform independent research, reviews, studies and analyses in support of technical projects and
programs
 Utilizes computer based program for tracking and monitoring information
 Assisted co-workers in typing various correspondences, forms and reports relating to the day to day
functions of the office
 Receives and screens visitors and telephone calls for the office
 Perform engineering tasks as assigned by supervisors
 Assisted co-workers in field job
Education

2. Year Up / Harold Washington Chicago IL
Information Technology Training March 2015 – February 2016
 Year Up is a leading one-year career development program with 250 corporate partners around the
country; the program includes college-level courses, professional training, and a six-month internship
 Information Technology
 Earning 18 college credits towards a degree in information technology in partnership with Harold
Washington
 Relevant courses include: Business Communications, Intro to CIS, Intro to A+, Intro to Web
Development, Intro to Applications, Professional Skills
Volunteer Experience
Chicago Marathon Chicago, IL
Volunteer October 2011-2013
 Encouraging runner’s spirit by motivating and applauding their efforts
 Providing resources at the finish line to keep runners warm and hydrated