Brianna M. McGrath has over 5 years of experience in reception and administrative roles in medical offices and universities. She currently works as a receptionist at South Shore Orthopedics, where her responsibilities include greeting patients, scheduling appointments, updating patient information, and ensuring satisfaction. Previously, she was a billing coordinator and receptionist at Mass Bay Counseling, and held roles at Michael's Craft Store and the University of South Florida's Office of Graduate Studies. McGrath has an Associate's degree in Psychology from Quincy College in Massachusetts.

1. Brianna M. Mc
Grath
574 Riverside Drive
Palm Beach Gardens, Florida 33410
561-674-1494 bmariemcg@gmail.com
EXPERIENCE:
Receptionist
South Shore Orthopedics November 2015 - Present
 Greet and register patients
 Schedule patient appointments
 Generate reports as needed for providers
 Help to resolve patients’ inquiries and concerns
 Enter and update patient demographics and insurance information
 Work collaboratively with medical staff and other departments to ensure patient satisfaction
 Scan insurance/prescription information into database
Billing Coordinator/Receptionist
Mass Bay Counseling March 2014 - September 2015
 Process referrals for specialty visits
 Enter and update patient demographics and insurance information
 Schedule patient appointments
 Generate reports as needed for providers
 Enter pre-authorizations in the system
 Maintain referrals in an appropriate accessible database
 Help to resolve patients’ inquiries and concerns
 Receive all incoming phone calls, direct accordingly
 Perform all required patient billing activities
 Work collaboratively with medical staff and other departments to ensure patient satisfaction
Sales Associate/Replenishment Team
Michael’s Craft Store December 2013 - March 2014
 Provide excellent customer service skills
 Replenish and organize sales floor
 Instruct children’s arts and crafts classes
Office Assistant
University of South Florida: Office of Graduate Studies August 2011 - March 2012
 Office support for staff, students and families
 Draft acceptance and rejection templates
 Data entry and document filing, email correspondence
 Help resolve phone and walk-in inquiries and concerns
EDUCATION:
Quincy College, Massachusetts Associates of Arts Degree
Psychology - 2015