This document contains a resume for Jeri S. Lyman. It lists her contact information, objectives, skills, education, and experience. Her objectives highlight her strong work ethic, customer service background, and skills in administrative tasks. Her skills include problem solving, client relations, and accounts payable/receivable. Her education includes a focus on business administration. Her experience includes over 10 years of customer service experience at United Health Care and over 15 years of office management experience at Consolidated Mailing Corporation.

1. Jeri S. Lyman
P.O. Box 472 Jeri.Lyman@Yahoo.com
Thornburg, VA 22565 (913) 706-5306
Objectives:
Self starting person who goes above and beyond administrative tasks. Excellent work ethic and
strength in boosting company morale, quality-focused, committed to approaching administrative
tasks with tenacity and attention to detail. Talented administrative professional with a
background in customer service, accounts receivable and payable. Excellent problem solving
skills, working with team and independently
Skills:
 Creative problem solver  Quick learner
 Strong client relations
 Analytical reasoning
 Accounts Payable
 Flexible
 Accurate and detailed person
 Invoice and payment transaction
Education:
 Johnson County Community College (Focus on Business Administration)
 Certified Nurses Assistant Nurses Aide Program
 Wann High School General Studies
Experience:
Customer Service Advocate United Health Care, HR Direct OptumRXMail Order Pharmacy
Overland Park, KS 06/2009-06/2016
 Answering calls and addressing customer inquiries, solving problems and providing
information to assist the customers in making cost effective decisions for their
medication needs and how to use their pharmacy benefit plan to assist them in getting
the most from their current plan policies
 Successfully educate the customer in new technologies in process automation on web
site and encourage customer knowledge for faster service
 Maintain current knowledge of developments in the medical Marketplace
 Working with many internal departments, to reach the objective of successful completion
of solving any issues that the customer may have in getting their medications in a timely
fashion
Office Manager Consolidated Mailing Corporation (Closed) Merrian, KS 04/1995-06/2009
 Answering and addressing customer inquiries.
 Maintaining all Accounts Receivables and Accounts Payable.
 In charge of HR issues.
 Contributing to economic success by participating in budgeting process