Melissa Covington-Olsen has over 16 years of experience in customer service, sales, marketing and management. She currently works as the Office Manager for Choices, LLC, where she handles customer service, scheduling, accounting, human resources and community outreach. Previously, she worked at FedEx - Office for over 10 years, holding roles of increasing responsibility including Customer Consultant, Assistant Manager and Promotional Relations. Covington-Olsen has a Bachelor's degree from the University of Southern Mississippi and volunteers teaching geography in local schools.

1. Melissa Covington-Olsen
256-603-8661
melissa.covington@eagles.usm.edu
Summary
Dedicated, customer-focused professional with over sixteen years of increasing responsibilities in service, sales,
marketing and management. Highly organized and adaptable; strong multi-tasker and problem solver.
Education
2013 Bachelor of Science and Technology
University of Southern Mississippi, Hattiesburg, MS
Experience
Choices, LLC
Hattiesburg, MS
Office Manager October 2013- Current
 Provide a high level of customer service to patients both in the office and over the telephone; schedule patient
appointments.
 Coordinate Dr. Lamousin’s professional schedule including planning and arranging special events and seminars.
 Manage the day to day office operations including account payables/receivables, ordering supplies and creating
office publications.
 Responsible for human resources functions including hiring, scheduling of staff and processing payroll.
 Develop and support policies and procedures for office operation.
 Act as company liaison in building relationships with the local business community.
FedEx – Office
Hattiesburg, MS
Promotional Relations February 2010 - January 2011
 Conferred with department heads or staff to discuss topics such as selection of advertising media or
product to be advertised.
 Identified and developed contacts for promotional campaigns that met identified buyer targets such as
distributors or consumers.
 Represented the company at trade association meetings to promote products.
Assistant Manager June 2005 - February 2010
 Directed, coordinated, and reviewed activities in sales, service, accounting and shipping/receiving.
 Planned and directed staffing, training, and performance evaluations to develop and control sales and
service programs.
 Reviewed operational records and reports to project sales and determine profitability.
 Directed and coordinated activities involving sales of products, services or other subjects of sale.
Customer Consultant November 1997- June 2005
 Actively engaged with customers in order to understand their needs; recommended suitable merchandise
and assisted the customer with their purchase.
 Described merchandise and explained use, operation, and care of merchandise to customers.
 Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
 Inventoried stock and requisitioned new stock.

2. Accomplishments & Honors
 Gamma Theta Upsilon Honors Society
 University Honors Society
 Ham Radio University
Community Service
 Volunteer Instructor, Hattiesburg Public School System - Provided Geography and applied Geographic
Information Systems techniques training to junior high school students.
 Volunteer, Mississippi Development Authority - Asset Mapping and Quality of Life Assessments
 Volunteer, Annual Cleanup of Black Creek, Okatoma Creek and Leaf River
References
 Jennifer Coursey - HRIS Specialist, Tulane University
504-345-9567
 Dr. Chris Lamousin – Psychiatrist, Choices, LLC.
601-310-0507