Emilee Seymour is pursuing an Information Technology career through training at My Computer Career. She has experience in customer service, collections, and phlebotomy. Her education includes certifications in IT systems administration, networking, security, and mobility from CompTIA and Microsoft. She is working to complete additional IT certifications while gaining skills in computer troubleshooting, Microsoft Office, and technical support through help desk experience.

1. Emilee Seymour
771 Nelson Rd., Columbus, OH 43219 C: 937-935-7919
emileeseymour@hotmail.com
Professional Summary
Entering the fascinating world of Information Technology. Patient and empathetic
individual with excellent communication skills and customer service experience;
extensive background in conflict resolution. Knowledge of computer essentials and
currently working toward IT specific certifications through an aggressive training at My
Computer Career. Strong leader with a positive attitude; maintains focus on goals through
problem solving.
Education
My Computer Career, Columbus, OH Graduation: June 2016
Information Technology Sytems Administrator
Certifications in progress are: A+CompTIA, Network+CompTIA, Mobility+CompTIA,
Server+CompTIA, CCENT, Windows 7, MTA: MTA Server Fundamentals, MTA
Mobility Fundamentals, MTA Security Fundamentals
Current Certifications:
MTA Networking
Uplift Learning Center: Phlebotomy Certificate
Relevant Skills
· Microsoft Office skills · Troubleshooting
· Knowledge of printer capabilities · Knowledge of computer components
· Accurate typing skills · Knowledge of installation
· Goal setter · Ability to take directions
· Data entry · Team player
· Time management skills
Employment History
Sales Representative, Northern Lighting
· Greet customers and help assist them in finding lighting fixtures that will work best for
them
· Displays excellent customer service and product knowledge
· Implement cash sales

2. Help Desk Agent, AIR: 09/2015 to 11/2015
· lnbound technical support via emails and phone from teachers, superintendents, and
district
coordinators
· Assisted with password resets and guidance with TIDE system; student database
Team Leader, Contact Us: 06/2014 to 01/2015
· Evaluated statistical reports on quality assurance and attendance
· Analyzed report results and conveyed information to superiors and team members
· Trained and coached agents on their phone calls, and took escalated calls to resolve
issues
Customer Service/Legal, Garden City Group: 11/2013 to 02/2014
· Answered questions by phone for claimants regarding settlements they were supposed
to receive
from stock investment companies who were going bankrupt
· Maintained strict confidentiality; displayed knowledge of legal terminology
Customer Service, Safelite Autoglass: 07/2013 to 10/2013
· Provided excellent customer service by providing quotes over the phone on window
repairs and
replacements
· Scheduled appointments and bolstered sales by upselling additional products such as
wiper blades
Customer Service, DSW, Inc.: 10/2012 to 05/2013
· Placed online orders for customers by phone and helped them navigate through the
DSW website
Debt Collector, Phillps and Cohen Associates: 02/2009 to 09/2012
· Collected dues by phone on American Express credit cards; assisted with developing
payment plans
Phlebotomist, Ayesu Health, Plus: 07/2008 to 12/2008
· Upon completion of externship, was offered a full time position; Performed
venipunctures for testing
Manager, Airy Acres Campground: 06/2000 to 05/2008
· Answered company phone, scheduled visits and communicated information on camp
amenities
· Administrative: ordered supplies, issued paychecks, did bookkeeping and helped at
company store and restaurant when needed. Assisted in planning and implementing
activities and entertainment