1. Mr Uyapo Boyce Kenosi
Omang: 464816017
Plot 61600/8, Maruapula, Gaborone
P. O. Box 46277, Gaborone, Botswana
Mobile: (+267) 76665743
Email: kenosibyc@yahoo.com
CAREER OBJECTIVES
 To succeed in an environment of growth and excellence and earn a job which provides me job
Satisfaction and self-development and help me achieve personal as well as organization goals.
 To seek challenging assignment and responsibility, with an opportunity for growth and career
advancement as successful achievements.
EDUCATION
Bachelor of Science (Hons) In Information Technology, Limkokwing University, Malaysia, 2007 – 2011
Professional Certificate in Communication, Limkokwing University, Malaysia, 2007 – 2011
SKILLS SUMMARY
Knowledge:
 Global Information Technology trends and developments
 Best practice Information Technology practices for global company - Gartner
 Risk Management – Familiar with the Banks (SCB) Risk Management Policies, knowledge derived from various
SCB e-learning courses
 IT Security – Familiar with SCB security policies and also global standards for Information Security (ISO 17799
and 27001)
 Corporate governance systems deployment and sustenance
 Information Technology Policy and Procedure formulation and implementation
 Disaster Recovery Procedures – Competent in various Disaster Recovery Procedures
 Administration of Various SCB systems (eBBs, MARCIS, eOPS, AVAYA, Card 400 etc)
 Strategy Facilitation and coordination
Competencies:
 Service Delivery Methodologies – COBIT, ITILv3, Gartner
 Balanced Scorecard – Kaplan & Norton
 Project Management Methodologies – PMP, PMBOK
 MARCIS (Lending System) – implemented, Administered and Trained users (all branches and Lending
Operations) in the system
 AVAYA – Supported the system and was part of the Initial rollout
 Desktop Support – Active user support and troubleshoot, familiar with SCB Windows OS build
 Microsoft Project – Proficient in use of both MS Project and MS Enterprise Project (MEP)
 Relationship building, collaboration and partnerships
 Ability to work with diverse groups with tact and diplomacy
 Ability to manage multiple tasks and adapt to changing priorities with poise and humour
 Database Security – Oracle/SQL
 Languages – fluent in English and Setswana

2. PROFESSIONAL TRAINING & CERTIFICATION
Oracle 11g Certified Database Administrator Associate (Certified)
 Proficient in Database Design and Management
 Database Support and Administration
IT Service Management ITIL v3 Foundation (Certified)
 Proficient in The ITIL Service Lifecycle
 Competent in the principles of Service Strategy & Design to Service Transition & Operation
 Risk Management and Continuity Planning
 Management of software release and deployment procedures
Essential Tools & Techniques for Project Management (Trained)
 Trained on Different Project Management Methodologies
 Basic concepts and guidelines of project management
Cisco Certified Network Associate (Trained)
 Able to Administer and configure Cisco Networks
 Design and monitoring of Networks
Prince 2 (Ongoing)
 How to Successfully manage projects
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3. PROFESSIONAL EXPERIENCE
Position; Business Analyst (May 2015 – date)
Company; Standard Chartered Bank, Botswana
 Manages IT Risk and security controls effectively so as to ensure Data integrity, Data availability,
confidentiality, consistency of Standard Chartered Bank databases and transaction processing systems are
secured against unauthorized use or access.
 Manages the development of procedures and controls for detecting, reporting and investigating breaches in IT
security.
 Perform periodic compliance/ health check reviews across all the IT functions in Botswwna, Consumer
Banking, Finance and Client Relationship Systems.
 Responsible for the Disaster Recovery management process in the department and ensure disaster recovery
plans for critical systems are in place and are tested regularly with all exception cases resolved timely.
 Responsible for technically driving the aspects of the local DR / BCP support, security support and production
systems support.
 Responsible for proving project Manager role to all IT related projects
 Promote and review compliance of IT activities with the Group’s IT strategy, Principles and Policies at all units
Position; Information Management Support Consultant (July 2014 – date)
Company; Innolead Consulting / Xpert Group Botswana
 Manages the company’s current Technologies
 Support and troubleshoot all IT related issues
 Monitor and Administer the Network, Active Directory and Exchange Servers
 Provide and facilitate the adoption of best practice in IT controls
 Ensure proper Data recovery plans are in place and tested regularly
 Ensure compliance of Technology according to defined policies and procedures (Audit & Compliance)
 Manage all Information Technology Projects and Implementations
 Track and monitor various Technology Projects, report project status and adherence to the PMBOK
 Consulting – Pre-feasibility Study, IT Policy Development, IT Strategy Tools Implementation, Process
Reengineering, Change Management
 Business Development
Position; Special Projects Officer – System Administrator (June 2013 – June 2014)
Company; Standard Chartered Bank (Consumer Banking Operations)
 MARCIS Support – creation of plans as per underwriting standards, respond to central bank requests (changes
to prime rate etc.) Training and System Administration (MARCIS Masters), also administered User Acceptance
Tests (UAT).
 eOPS Support – Administered and Trained users on the eOPs system, provided first line support and also User
Acceptance Tests cordination.
 Responding to daily Lending Operations system and credit issues
 Assisted in various Consumer Banking Operations Projects (CITS & IGEAR)
 Was involved in the Disaster Recovery management processes and technically driving the aspects of the local
DR / BCP support, security support within the Lending Operations unit.
 MIS Reporting – Reporting the status of all lending systems to senior management and attend weekly SLA &
TAT meetings.

4. Position; IT Analyst – Technology Assistant (November 2012 – May 2013)
Company; Standard Chartered Bank
 Ensuring all IT Service Management issues and Queries are logged properly to the IT service desk and are
attended to as per SLA.
 Providing Desktop Support to end users (Sigcap, ebbs, AVAYA, eCIO, RoboCollect, Straight 2 Bank, Bloomberg,
eCaps etc)
 Assisted in troubleshooting user problems relating to Operating System issues (Win XP, Win 7, and Win Server
03/ 08), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.
 Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies
and configuring security measures as per need and security audits
 Ensuring all IT systems have proper Disaster Recovery plans and also supervising the Business Continuity (BCP)
 First hand networking end user support (troubleshooting network problems for users)
 Server Farm/ Daily health Checks - performing periodic compliance/ health check reviews across all the IT
Systems across various departments and server room administration
Position; IT Intern (October 2011 – September 2012)
Company; Standard Chartered Bank
 Research and come up with ways to improve processes and simplify End User Computing (EUC) applications.
 Computer Security – Active Directory management and Ensuring that Symantec GUP servers have the latest
virus definitions.
 Performing daily backups of critical servers (Using Arc Serve, Karens Tools and NT Backup) and assisting users
to restore data from tape
 Performed upgrades, installation of software and drivers and essential desktop troubleshooting (including
hardware trouble shooting).

5. PROJECTS EXPERIENCE
Implementing Employee Performance Management system for CEDA – Innolead Consulting
The purpose of this project was to allow CEDA to be able to upload Employee Performance contracts and appraise
employees in a simplified way. I was involved in Implementing a Strategy and Performance monitoring tool called
Scientrix. The implementation included customizing to user requirements, aligning the system to company Strategic
outcomes, cascading to different levels and training users.
Debswana Orapa, Letlhakane Damtshaa Mine (OLDM) Records – Innolead Consulting
The purpose of this project was to provide a records management system to help in archiving and retrieving mine
records. I was involved in the system design and implementation with the help of “The Document Warehouse“
(South African Records Company).
Intelligent Governance Ever Audit Ready (IGEAR) – Standard Chartered Bank
The purpose of this project was to re-engineer all lending processes to adopt a paperless approach. I was involved
throughout the project including drafting the process models, mapping all the processes and reengineering the
processes. I attended weekly project meetings and updated management on project progress and scope. I trained
and supported users on the use of the IGEAR platform (eOPS).
Cheque Imaging Truncation System (CITS) – Standard Chartered Bank
This was a regulatory project from the central bank for all banks to adopt image based clearing. I was actively
involved in this project and was part of the project steering committee. Was in charge of the project Administration
including writing the initial Project Approval Document (PAR). The CITS project was across all banks and I had the
opportunity to know how processes in other banks work.
Windows 7 Rollout - Botswana– Standard Chartered Bank
Was in charge of the Windows 7 testing and rollout throughout all SCB branches and offices in Botswana. The scope
of the project included different Windows 7 Builds (Bronze, Silver and Gold) across all the banks application and
decommission unnecessary applications. I had a team of three engineers who I was responsible to manage and
supervise.
Develop the E Learning Portal– Standard Chartered Bank
Programmed an e-learning Intranet site which was used by all bank employees in Botswana. This site came as a
business request from the Learning & Talent development department. The site was developed using PHP & MySQL.
The site later became an alternate to the newly introduced SABBA learning environment.

6. PERSONAL ACHIEVEMENTS
 Windows 7 Rollout Champion) – Was nominated and won the best deployment and
rollout Champion in Africa. Successful roll out on all SCB Botswana Computers.
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IGEAR Champion – Was one of the best IGEAR champions and point of contact
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Successful training of all Branch and Operations Staff on MARCIS
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Successful Installation of Chinese Language on all SCB northern region ATMs
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7. REFEREES
Oabona Kgengwenyane
Managing Director
Innolead Consulting/ Xpert Group Botswana
Tel: (+267) 71303682 - mobile
Chilipi Mogasha
Operations Director
Innolead Consulting/ Xpert Group Botswana
Tel: (+267) 71306689 – mobile
Tapiwa Mugore
Senior Consultant
Innolead Consulting/ Xpert Group Botswana
Tel: (+267) 72741358 – mobile
Jabulani Mangole
Head of Banking Operations
Standard Chartered Bank
Tel: (+267) 71395900 - mobile
Ikanyeng Kgosidialwa
Business Solutions Manager
Standard Chartered Bank
Gaborone, Botswana
Tel: (+267) 72107711 - mobile
Duncan Keepetsoe
Project Manager
Standard Chartered Bank
(+267) 71385153 - mobile
David Reetsang
IT Manager
Standard Chartered Bank
Gaborone, Botswana
Tel: (+267) 71308447 - mobile
Ediretse Ramahobo
Deputy Chief Operations Officer
Barclays Bank
Gaborone, Botswana
(+267) 71308304 – mobile
Jerry Mwendapole
IT Manager
National Development Bank
Gaborone, Botswana
Tel: (+267) 71339890 - mobile
Original or certified copies of certificates available upon request.