Kudakwashe Mautsahuku is a Zimbabwean IT specialist with over 10 years of experience. He holds certifications in Prince2, ITIL, and data communications and networking. He is currently employed as the IT & Sponsorship Coordinator at Plan International, where his responsibilities include customer support, IT security, service level management, business continuity, training, IT procurement, asset management, strategic planning, governance, and portfolio management. Previously, he worked as an IT Specialist at SARDC, where his duties included network administration, user support, backups, problem solving, and server setup. He is proficient in various technologies, methodologies, and skills.

1. Personal Profile Sex Male
Nationality Zimbabwean
Languages English, Shona
Passport Number BN190352
Marital Status Married
Career
Objective
Delve to build on my extensive range of technical skills within suitably
challenging roles in the areas of administration, web development,
networking and technical repair and maintenance of computer
equipment. I am keen to achieve further professional development in
Enterprise Resource Planning, Project Management & ICT4D
Education May 2015 Prince2 APMG
 Prince2 Foundation Certification
June 2015 ITIL Axelos
 ITILv3 Foundation Certification
July 2010 Data Communications & Networking University of Zimbabwe
 Certificate in Data Communications & Computer Networks
March 2003-June 2007 Information Systems Midlands State University
 BSc (Hons) Information Systems
Work
Experience
[January 2010-Date] [IT & Sponsorship Coordinator]Plan International
Responsibilities, Duties and Tasks
Customer Support
 Responding to customer requests by diagnosing and resolving problems
 Supporting the ongoing technology needs of all users by providing level
1 & 2 help desk support
 Responding to request for IT support, logging problems, generating
trouble ticket Documenting solutions
 Developing user manuals and policies
 Developing checklists and scripts for resolving routine problems
 Coordinating the deployment of new upgrades
 SAP user registration password resets, unlocking user ids
 SAP license management
 Exchange 2010, new user registration, password reset & user deletion
and deactivation
 Active Directory management
KUDAKWASHE MAUTSAHUKU
7 Baines Avenue Newtown Kwekwe
Zimbabwe
+263772854513 • kmautsahuku@gmail.com

2. IT Security
 ESET Smart security antivirus administration
 Scansafe web filtering administration
 Lumension Update deployment
 Windows Server Update service administration
 Netflow Analyzer traffic monitoring
 Research on technology, cyber security threats
Service Level Management
 Collaborating in the development of service level objectives and taking
steps to meet or exceed targets
 Explaining service procedures to clients
 Following up in a timely manner to ensure customer satisfaction
 Keeping performance metrics
 Recommending procedures and controls for service improvement
Business Continuity & Research
 Communicating recommendations on backup & recovery procedures
 Automating backup execution
 Administering archival activities such as installing, upgrading,
configuring, and scheduling and monitoring, jobs.
 Performing data image archiving.
 Performing off-site storage procedures.
 Verifying that system backups run successfully
 Recommending products to clients by understanding needs and
referring to corporate standards lists
Training
 SAP Blueprinting, configuration, UAT, training & post go live support
 Training of users in SAP HRIS module
 Development of SAP training materials using WPB
 Remote desktop training support using Blackboard Collaborate, Skype
& TeamViewer
 Training of users in SAP HR module
 In-house Childdata deployment training
 Childdata post migration training
IT Procurement
 Provide technical specifications for all IT hardware and software
procurements
 Reviewing technology purchasing decisions, orders, and vendor
contracts.
 Overseeing the ordering of materials and supplies from vendors.
 Researching, interviewing, and negotiating with suppliers to obtain
prices and specifications

3. IT Asset management
 Responsible for IT procurement and inventory management function.
 Maintaining records and databases containing information regarding
licenses, warranties, and service agreements for the organization's
hardware and software.
 Minimizing organizational cost through product standardization and
tracking quality throughout the product lifetime
ICT Strategic Planning
 Accountable for ensuring the development of ICT strategic plan
 Accountable for the development of business cases and ensuring
budgeting is secured for all ICT projects and activities
 Responsible for ICT strategic planning activities and project scoping
studies, to ensure that the business needs are adequately supported by
any new or enhanced ICT initiative
ICT governance
 Overseeing overall ICT related functions and its strategic alignment to
the business, and ensures appropriate controls and processes are
implemented and embedded into the functions.
 Overseeing the development, implementation and review on an
ongoing basis of, ICT policies, standards & procedures covering the full
range of our ICT activities.
 Ensuring that the relevant processes are in place to ensure that risks
have been adequately managed including the assessment of the risk
aspects of IT investments.
 Overseeing the alignment between ICT & the business to drive
maximum business value and oversees the measurement of ICT
performance and the contribution of ICT to the business
ICT Portfolio and Program Management
 Overseeing the management of ICT technology investments and
reports on performance in alignment with organizational and
departmental objectives and goals
 Overseeing the management of all ICT programs and ensures that they
are integrated with organizational vision, mission and strategic goals
and priorities.
 Overseeing and ensuring that the full life-cycle of planning, co-
ordination, management and delivery of the major business programs
are on time, to budget, to scope and to the agreed strategy,
methodology and standards.
 Realize the benefits of approved ICT projects where identified
responsibilities have been assigned to them in project Benefits
Management Plans or the Benefits Management Plan for the ICT
Strategic Plan

4. [January 2007-December 2009] [IT Specialist] SARDC
 Network administration
 User support
 Microsoft office, Antivirus installations and support
 Backup and restoration procedures
 Fault diagnosis and problem solving on LAN (Ethernet)
 Load, setup and providing administrative support on Windows 2000 /
2003 servers
 Roll -out of Hardware and/or Software
 Applying operating systems updates and configuration changes
 Network configuration, monitoring maintenance, traffic filtering, resource
sharing
 Email configuration, recovery, monitoring,
 Email communication policy formulation
 Email archiving policy formulation and implementation
 Password policy formulation and implementation
 Responsible for documenting the configuration of the system
 IT hardware, software and maintenance procurement-6 months
maintenance programme
Skills and
Achievements
Achievements:
 Successfully rolled out Lumension software in Plan Zimbabwe
 Successfully rolled out SAP in Plan Zimbabwe
 Successfully produced the IT Quality manual for use in ISO9001/2008
Skills:
 IT Project Management, IT Security , Network Management, Network
Performance Management
 Business intelligence/analytics
 Database administration
 Cloud computing & Virtualization
 ISO9001 /2008
 SAP
 Windows operating systems & Microsoft Office suite
Hobbies
and Interests
Playing scrabble, reading project management journals, participating in
ITSM webinars

5. References Emmanuela Matorofa
USAID Strategic Economic Research and Analysis Program Training/
Monitoring and Evaluation Coordinator
Mobile: +263 772763243 / +263 71 448 002
E-mail: ematorofa@sera-program.co.zw
Mutero William
ICT Manager Plan Zimbabwe
7 Lezard Avenue, Milton Park, Harare
E-mail: William.mutero@plan-international.org
Tel: +263 772 516 329/ +263 772124124-5
Noreen Dube
The Program Unit Manager Bulawayo
Email: Noreen.Dube@plan-international.org
Tel: +263772776984