1. Muzaffar Shaikh
E-Mail: Muzaffar_hs@yahoo.co.in Mobile: +91-9960744148
Aspiring for Team Lead role in Software Development and Project Management, in any domain which has
scope for professional and personal growth.
Professional ProfileProfessional Profile
 7 years 7 months of work experience in Infosys Ltd.
 Experience of working with clients at onsite (USA).
 Experience of handling projects involving various vendors and multiple stake holders.
 Experience of handling and executing agile projects.
 Good communication skills.
 Knowledge of Oracle concepts.
 Knowledge and experience in creating stored procedures and triggers using SQL.
 Worked on version control system - SCCS.
Competency MatrixCompetency Matrix
Team Management
 Planning deployments and achievement of SLA’a on a daily, weekly & monthly basis in adherence to the pre-set
standards.
 Assigning targets to the members of the team and helping them achieve it.
 Participating in project estimation sessions.
 Participating in project staffing sessions.
Business Analysis and Project Management
 Participating in business analysis sessions for understating client business requirements.
 Tracking the Project status during the entire development cycle of the project.
 Experience of working on agile projects and using agile methodologies for development.
 Suggesting technology-based solutions for enhancing functional efficiency of the project.
Quality Management
 Adhering to the SLAs and work processes and participating in cost-effective operations.
 Ensuring performance standards are met.
 Ensuring continuous compliance for individuals as well as the team.
Training & Development
 Providing floor support to new hires during their on job training within the process to build process knowledge and
achieve team as well as individual goals.
 Mentoring the new team members to come up the learning curve.
Career ScanCareer Scan
Since Feb’09 with Infosys Technologies Limited
Project Name:- SBC-FIRST,
Client:- ATnT
Duraton:- November 2009 till Date
Project Details:- Developing applications (resolvers and transactions) to automate the order fallout.
FIRST stands for FACS Internal Resolution System Technology. There are various systems involved in the
service provisioning process. Each system works in its own boundaries and thus has its own constraints.
Requests/orders which can’t be completed by these systems are termed as fallouts and they need manual
assistance to complete those tasks. These requests for manual assistance (or RMA’s) are time consuming and
they are in huge numbers. FIRST automates those RMA’s/fallouts where the manual procedure to complete
these orders/tasks is well defined.

2. FIRST is an expert system that emulates user transactions and decisions required to perform repetitive,
standardized tasks. Among the tasks that FIRST handles, are processes to resolve service order RMAs
(Requests for Manual Assistance), process generated service order Notices, resolve database integrity items,
mechanize service order completion processes, and automate other repetitive tasks that require terminal
transactions. FIRST provides for work administration, queuing and terminal emulation for several
component subsystems.
Project Roles and Responsibilities:-
 Attending meetings with clients to understand their Business Requirements.
 Understanding client requirement(s) and participating in analysis and design sessions.
 Designing the project solutions to meet the client requirements.
 Co-ordinating with the development team to develop solutions of applications to meet client expectations.
 Handling and co-ordinating during the IST and UAT phase of the projects.
 Deployment of all components to the production environment.
 Attending post-release client calls and health-check calls.
Other Roles and Responsibilities
 Performing code changes, changing scripts to run jobs of various applications.
 Analysing of various issues/tickets raised by the client and resolving the same within the stipulated time.
 Monitoring the code changes deployed in production.
 Creating offshore status reports for resource billing.
 Handling the CC responsibilities of the project.
 Performing project level audits as and when required.
EducationEducation
 Passed B.E from Pune University with 66%, in 2008
 HSC (Science) with 78%, in 2004.
 SSC with 83%, in 2002
Trainings AttendedTrainings Attended
 Successfully completed training program organized by Infosys for personal growth like:
 Generic overview of the Work Process and Fundamentals of Software development Jobs
 Technical Knowledge on Open Systems (C++, Oracle, Unix) Technology.
Personal DetailsPersonal Details
Date of Birth : 12 December 1986
Mailing Address : Flat No:14, Shraddha Terraces, Gultekdi, Pune :- 411037.
Nationality : Indian
Visa Details : Valid USA visa.
Languages Known : English, Hindi, and Marathi
Marital Status : Married