The document provides a resume for Kerns Menard outlining over 27 years of experience in automotive sales, service, and operations management roles including positions as an OEM Oil Sales Specialist, Independent Consultant, District Area Manager, District Service Manager, and District Service and Parts Manager. Menard's resume highlights his strengths in sales, customer service, operations management, and communication skills. The resume is accompanied by a cover letter expressing Menard's interest in a position and belief that his experience would be an asset to the company.

1. KERNS MENARD
1 Hillwood ct, Thiells, NY, 10984 ♦ Cell: 845-300-2544 ♦ Email: menard.kerns@gmail.com
DISTRICT AREA MANAGER / SALES OPERATION MANAGER
District Sales Manager Experience in Planning, Developing, Training and implementing auditing process.
Strengths include:
• Over 27 years experience
• Sales, Service and Parts
• Body shop and Fleet
• Commercial business experience
• Excellent interpersonal, Verbal and
Written Communication skills
• Computer Skills
PROFESSIONAL EXPERIENCE
OEM OIL SALES AND COMMUNICATION SPECIALIST BMWNA – Woodcliff Lake NJ 2016
ANALYZING BIGGEST OPPORTUNITY FOR BULK OIL PROGRAM THRU SHELL. COMPLETED BMW OIL GUIDE FOR 2016. ESTABLISHED
TRAINING VIDEO FOR CONSULTANTS. COMPLETED TECHNICAL BULLETINS FOR BULK OIL LAUNCH IN SEPTEMBER 2016.
INDEPENDENT CONTRACTOR Automotive consultant – Thiells NY 2015–2016
Analyzing, Evaluating, planning and provide training on areas of deficiencies. Established new procedures to improve
customer satisfaction index and provide detail plan for training and improvements.
• Consulting with sales, Service and parts activities
• Identified shop comebacks, Follow up calls and logs.
DISTRICT AREA MANAGER Chrysler Motors LLC – Tappan NY 1999–2014
Provide professional guidance to dealership’s Sales operations in line with Corp. policies and procedures.
• Improving sales department penetration and profitability. Conducted inventory control and wholesale activity.
• Conducted lost sales review and analysis, accessory sales opportunities and reviewed departmental advertising.
• Conducted analysis to improve dealer’s CSI and guidance to sales operation in line with corporate goals.
• Planned and executed Marketing and Advertising strategies for Sales and Service cost control.
• Responsible for new vehicle sales, allocation, sales bank, accessory sales, distribution and market penetration.
ADDITIONAL EXPERIENCE
DISTRICT SERVICE MANAGER, Daimler Chrysler – Tappan NY 1995-1999
• Operated all areas of running a full service, parts, scheduling, inventory, customer relations and arbitration.
• Guided dealers on service department absorption and profitability, parts inventory control, wholesale, and lost sales
• Implementing new procedure of stocking fast moving parts resulting in increasing sales penetration and efficiency.
DISTRICT SERVICE AND PARTS MANAGER, Chrysler Motors – Tappan NY 1986-1995
• Provided guidance to reduce state lemon law, buy backs and warranty expenses. Tech advisor for Arbitration cases
COMPUTER SOFTWARE
• Word / Excel / Power point
EDUCATION
BA in Economics – Brockport state university, Brockport NY
Language – Fluent in French, Creole and some Spanish

2. Kerns Menard
1 Hillwood Court Thiells NY 10984
Cell 845-300-2544 •
Email: menard.kerns@gmail.com
_____________________________________________________________________________________________________
Dear Human Resource Manager,
I am very interested in the listed position with your company. I believe that my skill sets and 27+ years of Sales
& Service management experience will be an asset to your organization.
Having served as an Oil Specialist and District Sales Manager, Customer Relations Specialist, Service and Parts
District Manager, and Field Operation Manager, as well as, experienced with several commercial fleet accounts,
make me a viable candidate for consideration with your company Operations.
I am certain that my strong background, when linked with the vision of your company, will serve to create
dramatic and profitable results. Having natural and interpersonal communications abilities, I have acquired a
solid reputation for leadership. A review of my credentials will confirm that I have served as a catalyst for
success in the automotive industry.
As there is considerably more to relate, I look forward to our meeting, and to discuss your needs, and how I
might further advance the success of your company.
Respectfully yours,