This document is a resume for Lee M. Hellett, an automotive parts and service manager with over 21 years of experience. It outlines his contact information, career history managing parts departments at various automotive dealerships, education background, skills and qualifications including inventory management and customer service, and extensive training and certifications. The resume demonstrates Hellett's results-oriented leadership improving productivity, profitability and customer satisfaction in fast-paced automotive parts roles.

1. Lee M. Hellett
201-9302 93 Street
Grande Prairie, AB T8V 3B2
780-933-6323
leehellett@yahoo.com
Automotive Parts and Service Manager
Results-oriented professional with 21 years experience in Automotive Parts and Service Management. Excels in
fast-paced environments as well as in supervising and motivating staff to increase productivity and company
profitability.
 Strong Customer Service Skills
 Goal-driven
 Analytical Thinker
 Customer-centric
 Efficient
 Creative Problem Solver
 Open-minded
 Team Promoter
 Effective Communicator
Qualifications
 Established individual parts inventory levels. Monitored and adjusted levels to minimize obsolescence, while
delivering typical gross inventory turns between 8.83 and 12.
 Ranked 1st out of 37 import dealerships on AutoCanada’s Consept report for three consecutive years.
 Empowered employees to make decisions that benefit customers and the company by providing individualized
training and support.
 Increased gross profit by implementing an aggressive wholesale and retail parts program.
 Established pricing parameters that increased gross profit while maintaining customer retention.
 Experience managing over $500,000 in inventory and between 2 and 15 employees.
 Analyzed and prioritized departmental operations and storage layout requirements and redesigned for maximum
efficiency.
 Emphasized the importance of exemplary customer service in order to meet the increasing quality of service
demands of both external and internal customers.
 Promptly addressed customer concerns and forwarded appropriate issues to General Manager.
 Accurately tagged all core returns, material returns, and warranty-failed part returns, in order to ensure the
dealership received full credit from the manufacturer.
 Implemented improved stock order check-in procedures.
 Maintained an adequate supply of parts and materials for the Service Department.
 Aligned with company policy on special ordered parts.
 Analyzed sales, expenses, and inventory to maintain profit goals.
 Coordinated with the Sales Managers and the Fixed Operations Manager to ensure a timely turnaround of parts
needed for internal jobs.
 Drastically reduced overnight orders, cutting costs, while maintaining customer satisfaction.
 Provided technical guidance to employees and customers.
 Maintained a prompt, efficient, and timely flow of paperwork.
 Directed shipping and receiving efforts to ensure timely processing.
 Obtained new vendors, suppliers, and manufacturers and negotiated terms and pricing.
 Coordinated employee schedules to maximize efficiency and employee satisfaction.
 Evaluated employees and granted performance-based increases.
 Reviewed employee time cards and technician flag sheets for accuracy.
 Accounted for all dealership purchases before authorizing payment.
 Enforced compliance with federal, state, and local regulations affecting parts sales.
 Dispatched service repair orders to technicians based on skill level, experience, and availability.

2. Education
 Florida State University, Tallahassee, FL
School of Criminology, Bachelor of Science, in progress
 Tallahassee Community College, Tallahassee, Fl.
Associate of Arts, 1993
 Gulf Coast Community College, Panama City, Fl.
Associate of Arts, 1989
Professional Experience
 Hyundai Certified Parts Manager
Grande Prairie Hyundai, 2013-Present
 Sales Representative
LKQ West Florida / Keystone, 2011-2012
 Nissan Certified Parts Manager
John Lee Nissan Mazda, 2010-2011
 Hyundai Certified Parts Manager
City Hyundai, 2009-2010
 Nissan, Hyundai, & Mitsubishi Certified Parts Manager
Hampton Imports, 2005-2009
 Saturn Certified Parts Manager
Saturn of Lakeland, 2004-2005
 Saturn Certified Parts Manager
Saturn of Vero Beach, 2004
 Saturn Certified Parts Director
Saturn of Orlando, Saturn of Orlando/South, Saturn of Orlando/Osceola, 2003
 Saturn Certified Parts Manager, Service Dispatcher
Saturn of Orlando/South, 2002-2003
 Saturn Certified Parts Manager, Assistant Fixed Operations Manager
Saturn of Tallahassee, 1996-2001
 Toyota Master Parts Counterperson
Team Toyota of Tallahassee, 1992-1996
 Toyota Expert Parts Counterperson
Panama City Toyota Daihatsu Mitsubishi, 1989-1992
Certifications
 Hyundai Canada Parts Seminar
 Hyundai Canada Parts Management Seminar
 Nissan Parts Seminar
 Mike Nichols Capital Management
 Mitsubishi Parts Seminar
 DSI Inventory Seminar
 Hyundai Parts Smart Training
 Parts Manager 1 Seminar
 Hyundai Parts Smart Training
 Parts Manager 1 Seminar
 Chassis Parts: Linking It All Together
 Inventory Management
 Hazardous Parts Shipping Awareness
 Saturn Culture Workshop
 Parts 05 Relay Continuous Learning Seminar
 Saturn SRS - Parts SRS Intro
 Saturn SRS - Parts SRS Intermediate
 Building High Performance Teams
 Consultative Parts Workshop
 Saturn Ion: Road to Energy

3.  Ion Parts Continuous Learning Seminar
 Building High Performance – GMTC
 Saturn L Series: Growing the Brand
 Saturn Parts L-Series
 99 Parts Continuous Improvement
 Warranty Admin Workshop
 98 Parts Continuous Improvement
 DCS/EPC Training Seminar
 Valuing the Saturn Difference
 Saturn - Culture and Values
 Parts Inquiry Rewrite
 Parts Consultative Process
 Parts Operations/SRS Parts
 Welcome to Saturn
 Mitsubishi - Parts Certification
 Daihatsu - Parts Certification
 Toyota - Master Parts Professional in the Toyota Service & Parts Excellence Certification Program
 Toyota - Parts Expert II in the Toyota Touch Parts Certification Program
 Toyota - Parts Expert I in the Toyota Touch Parts Certification Program
 Toyota - Parts Professional in the Toyota Touch Parts Certification Program
Interests/Activities
 Stock Car Racing
 Kart Racing
 Electric Vehicle Racing
References Available Upon Request