1. PANKAJ CHANDRAPRAKASH OJHA
1570A Azad Nagar Nr. Santoshi Mata Mandir,
Thane West 400607
E-Mail ID: ojhapankaj@gmail.com
Mobile: 9167450018
PROFILE:
An energetic, self-motivated and hard working Training Coordinator with experience
of 9 plus months. Able to use own initiative and work as part of a team. Proven leadership skills,
including managing and motivating other staff to achieve company objectives. An effective
communicator at all levels within an organization.
PROFESSIONAL EXPERIENCE:
Working for CMS IT Services (I) Pvt Ltd., formerly known as Sr.Customer Support
Engineer at Mumbai from 2015 June to till date & having 4 years of experience in IT support
e.g. server L1,network L1, Desktop L2
Competencies anchoring my successes include:
• Co-Ordinate with team to achieve the tasks for Training & Development of the
organization.
• ISO handling that are related ISO Internal & External Auditing.
• Handling the activity of IT Operation Activity.
• Getting the feedback from the participants.
• Co-ordinate with clients regarding It requirements and details for the same.
• Sending the contents and Profiles to clients when required.
• Worked as Desktop support Engineer for Accenture Pvt Ltd & Wipro InfoTech.
TRAINING:
• Team Building
• E-Mail & Telephone Etiquettes
• Presentation Skills.
• ISO Auditing
ACADEMIC DESCRIPTION:

2. BSC.IT: Dyansadhna Asian core competence, Mumbai. (Information Technology) (60%)-2011
HSC (Science): Ashraphi Devi College of commerce and science, Mumbai. (56%)-2007
SSC (Higher secondary): SMT Gujana English High School, Mumbai. (58%)-2005
EXPERIENCE
Senior Customer Support Engineer (CMS IT Services PVT LTD) from 25th
June 2015 to Till to
Date at client Site in Andheri
• Managing on incident & service request closure assign by the global team as per the SLA.
• Managing installation, releasing & decommissioning of desktop, Laptop, printer & cisco phones
• Managing the server & network L1 activity.
• Handling ISO audit & BCP testing as per the project requirement.
• Working on Activity like Antivirus up gradation, non-standard software removal office up-
gradation, working system compliance report, cisco phone firmware up gradation.
• Working with Active Directory, SCCM, and Wsus & WDS for the image configuration, Server
Patching, Desktop & laptop patching using the SCCM, Port enablement & disablement, pruning
verification on switches,
• Handling VIP user query on high priority like, Configuration & troubleshooting MS-outlook,
office 365,onedrive, skype for business system related problem, video conference, Taking
backups & restore data,
• Maintaining the asset inventory, desktops, Laptops, printers, Cisco phones & server.
• Handling user query on call using remote tools like, window remote assistance, team viewer,
SCCM,
• Managing & assigning the task to Team according to the requirement on weekends.
Desktop Support Engineer L1 (Accenture Pvt Ltd) from 28th
March 2013 to 31st
March 2015 in
Andheri, Mumbai on contract (Net connect Global Pvt Ltd)
• Working Incident & request closure as per assign by global team.
• Handling Technology Enablement, movement, release & decommission.
• Handling Server L1 Activity, Sccm, server Patching, Creation of New User Account, Deletion of
User Account, group management in Active Directory, working on Wsus for the new update
release & system patching & WDS for the image configuration.

3. • Handling Network L1 Activity, Port enablement & disablement, pruning verification on switches,
managing cisco Wi-Fi device.
• Handling Voice L1 Activity, phone & Cisco phone Installation, movement & decommission
troubleshooting, CTIOS application for configuration, testing, cisco phone firmware up
gradation.
• Troubleshooting shooting the system related problem like hardware issue.
• Configuration & troubleshooting MS-outlook, Lync, video conference & projector setup.
• Taking backups & restore data of users.
• Handling BCP testing & training room setup as per project requirement.
• Managing Application network licensing server of 3ds MAX & V-ray for project user.
• Project setup as per the client Requirement from Desktop & software End.
Desktop Support Engineer L1 (Wipro Infotech) from 20th
Feb 2012 to 20th
Feb 2013 in Elphinstone,
Mumbai on contract (Embee Software)
• Troubleshooting shooting the system related problem
• Troubleshooting shooting hardware related issue
• Up gradation of Software
• Configuration & troubleshooting Mails (lotus client, MS-outlook & outlook express)
• Taking backups & restore data of users
• Configuring video conference & projector
• Configuration system in domain
• Taking Blackberry backup & configuration
• Working with Active Directory & SCCM for taking remote of client system.
CERTIFICATION:
ITIL ® Foundation Certificate in ITS Service Management (GR750152016PO).
TECHNICAL SKILL:
Active Directory, Wsus, WDS, VMware
PERSONAL PROFILE: Linguistic Skills:
Father’s Name: Mr. Chandra Prakash ojha To Speak : English, Hindi and Marathi
Date of Birth: 01-01-1991 To Read & Write : English, Hindi and Marathi
Marital Status: Married
Nationality: Indian

4. Permanent address : 1570A Azad Nagar Nr. Santoshi Mata Mandir,
Thane West 400607
HOBBIES:
• Playing chess & listening music.
• Playing graphical game.
• Swimming.
Place:
Date: (Pankaj Chandraprakash Ojha)