William Brothers is seeking an IT operations or support role with potential for growth. He has a hybrid mix of IT operations and support skills including tier 1 user and application support. His experience includes print support at Capital One and IT/EAD production technician work at Arrow Electronics where he conducted mobile asset testing, security encryption, and reimaging of devices. He has an education in broadcasting and communications and certifications in A+, ITIL, COBIT, and CSX. He is presently studying for additional certifications in CISSP, CSAM, and CISM.

1. William L Brothers Jr
Ashland, VA | bbrothers224@gmail.com
804.690.2703
https://www.linkedin.com/in/billybrothers
B.S., A+, ITIL, COBIT, CSX, ISACA
Profile
I have a hybrid mix of IT Operations/Support skills including Tier 1 user and application support. I bring a
diverse, committed skill set to the workplace and a desire to learn. My assorted skill set is derived from
demonstrated initiative in performing a wide range of IT functions! I am seeking an office / IT Operations
support role with potential for growth opportunities. I am presently doing self study to prepare for the CISSP,
CSAM and CISM certifications.
Summary of Skills/Education
Experience
Ricoh USA – Capital One Richmond, VA 09/2016 — present
Print Support Spec I.MS Ops I - Managed & Technology Services
• Contractor on site at Capital One – West Creek
Randstad – Arrow Electronics Ashland, VA 12/2015 — 09/2016
IT/EAD Production Technician I
• Conduct Mobile Asset testing / security encryption consisting of tablets and smartphones
• Reload operating systems and reset to factory specs of assets (Android and IOS)
• IV&V (Independent Verification and Validation)
• Reimage Windows (Alienware, ASUS, Dell, HP, Lenovo and MSI) laptops (OS 7, 8 and 10) using
Blannco software
• Security Encryption and Factory Reset Chromebooks using Powerwash
IT Freelance Consultant 06/2015 — 08/2015
Website (System Owner) Administration, Circle Center Adult Daycare – Richmond, VA
• Administered website using Adobe Contribute
• Created online training documents and administered the website (non server)
IT Support/Job Applicant Support – Virginia Employment Commission – Richmond, VA
• Guided job applicants in person on and off site on how to navigate the proprietary VEC Job
Application Program
• Advised job applicants on free community resources available for job transition
• A+, ITIL, COBIT 5, CSX,
ISO9000
• IT Service Ops (ITIL Cert)
• Tier 1 App Support
• IT Project Coordination
• Web Design (Dreamweaver,
Fireworks & Contribute 8)
• Sys Owner Admin
• Microsoft Windows 7, Office
• BS – Broadcast / Comm
• Present Goals: CISSP, PMP,
CASM, CISM

2. Office Manager/Asset Manager, Fire Solutions, Inc; Ashland, VA 06/2014 — 01/2015
• Used ESC Field Service Management software to Implement QR Tracking Code to automate year-
end inventory and track current supplies which reduced purchasing duplicate product from vendors by
50%
• Reduced Inventory surplus and used ESC mobile tracking ability – resulted in savings of 35%
• Trained technicians to use ESC mobile technology – improving data integrity by 30%
• Supported redevelopment of company website to reflect best contact information and company
services
• Basic Network troubleshooting
Office Manager, Soter Martin Sales and Marketing; Ashland, VA 11/2005 — 05/2014
• Created and implemented social media presence syncing Facebook with Instagram and performed
web updates to increase marketability by 25%
• Sole in house hardware / software tech support for entire office – first responder on incidents
• Managed relationship with the outsourced IT service when escalation was needed
• Printer and desktop support, break/fix repair for workstations (Savin printer)
• Delivered training and support on all software for all staff
• Researched new software / hardware and trained staff as needed
• Supported Office 2003 and Windows XP (Dell desktops and Laptops)
Assistant Operations Branch Mgr, Reynolds Metals (RASCO Division); Richmond, VA 07/1985 — 07/2005
• Richmond Representative to ISO9000 Committee — fundamentals of quality management systems
• Sole warehouse tech support for hardware, software and peripherals for Fortune 500 Company
• Performed Anti Virus updates to all warehouse PC's (Gateway and HP desktops)
• Performed research and pricing structures on new products in Sales Advisor role
• Resolved tracking and delivery issues using in house application support
Education / Certifications
• A+, ITIL, COBIT5, CSX (CyberSecurity Nexus-ISACA) – 2014-2015
• PMP / PMBOK Boot camp (CCWA)
• CompTia Security+ prep course
• CompTia Network+ Boot Camp
• J Sargent Reynolds Community College, Richmond, VA --- CSC-Internet Applications Development /
Web Design.
• Liberty University, Lynchburg, VA — B.S. Broadcasting
Skills

3. • Microsoft – Windows XP / 7, Office (Word, Excel, Pivot Tables, PowerPoint and Outlook).
• Apple – OSX, iWork Suite (Keynote, Numbers and Pages)
• Web Support – Social Media, HTML, XHTML, Studio 8 (Dreamweaver and Fireworks), Expression Web,
CSS
• ISO 9000
Volunteer and Associations
• Area 6 Special Olympics – Richmond, VA
• Young Life – Richmond, VA
• ISACA – VA Chapter
References available upon request