1. CRYSTAL WILLIAMS
Sarasota, FL 34243
813-317-6283
crystal.williams7@yahoo.com
Ability Summary
• Exceptional Customer Service and Customer Relations skills
• Leadership Qualities/ Direct or conduct recruitment, hiring, and training of personnel
• Telecommunications, sales including filing/data entry/Medicaid/Medicare
• Accounts Payable, Accounts Receivable/Management Training/Claims Processing/ICD 10 Certification
• Proficient with Microsoft Word, Excel, PowerPoint, Access and Outlook
• Communication Skills, Flexible, Attention to Detail, Hard Working, Self Starter, Team Player
Employment History
Emergency Nautical Dispatcher
Compass Marine Services
11/2015-Present
Sarasota, FL
• On Water Towing Dispatching for Progressive Sign & Glide
• Answering telephones
• Solving billing questions
• Provide exceptional customer service skills
Site Coordinator
Companion Dx Labs/Healthcare Personnel LLC
01/2015-10/2015
Sun City Center, FL
• Phlebotomy (DNA Swabbing)
• Detailed Records Keeping-CDx Lab/UPGRADE/APRIMA systems
• EOB's/Claims Handling-providing explanations and verifying eligibility
• Provide exceptional customer service skills using APRIMA PRM
Customer Service Accounts Rep
11/14-11/14 CareCentrix (Contracted)
Tampa, FL
• Outbound/Inbound contact with clients via telephonic communication
• Listen to client concerns and provide solutions with Medicaid/Medicare
• Make independent decisions using solid judgment using program tools provided
• Problem solving with enrollment and client benefits/claims
Customer Care Rep
04/2014-09/2014 EQ Health Solutions (Contracted)
Tampa, FL
• Listen to client concerns and provide solutions with Medicaid/Medicare
• Make independent decisions using solid judgment using program tools provided
• Outbound/Inbound contact with clients via telephonic communication
• Problem solving with enrollment and client benefits/claims
Customer Care Service Rep
01/2014-03/2014 Health Plan Services, Inc. (Contracted)
Tampa, FL
• Communicate clearly/positively while multi-tasking in a fast paced environment utilizing multiple tools at once
(headset/phone, computer screens, mouse)
• Make some independent decisions using solid judgment using program tools provided
• Listen to client concerns and provide solutions to billing inquires
• Make independent decisions using solid judgment using program tools provided
Property Management Accountant
01/2013-02/2013 Lane, Witherspoon, & Carswell Property Mgmnt (Contracted)
Tampa, FL
• Prepare, examine, or analyze accounting records, financial statements or other financial reports
• Develop, implement, modify, and document recordkeeping and accounting systems

2. • Compute taxes owed/prepare tax returns/ensuring compliance with payment/reporting
Q/I Gap Coordinator
12/2012-01/2013 WellCare (Contracted)
Tampa, FL
• Scheduling medical end of year appointments with Medicaid/Medicare
• Outbound/Inbound contact with clients via telephonic communication
• Usage of all available outlets for contacting and updating client information/ medical terminology/applications/
MS Outlook/Word/Xcelys
Member Engagement Specialist
10/2012-12/2012 WellCare (Contracted)
Tampa, FL
• Enter data, such as demographic characteristic, history and extent of disease, diagnostic procedures, or treatment
into computer using Xcelys.
• Problem solving with enrollment and client benefits with Medicaid/Medicare.
• Protect the security of medical records to ensure confidentiality is maintained.
Customer Service Representative-Tracking UPS
04/2009-06/2010 APAC, Inc.
Tampa, FL
• Confer with customers by telephone to provide information about products or services, take or enter order, cancel
accounts, or obtain details of complaints.
• Resolve customer service or billing complaints by performing activities such as exchanging merchandise,
refunding money, or recording details.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as
well as actions taken.
• Direct or conduct recruitment, hiring, and training of personnel.
Front Office Manager
12/2004/-03/2009 Cotinuum Behavioral Health
Tampa, FL
• Operate office equipment, such as voicemail messaging systems, and use word processing, spreadsheets or other
software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
• Complete insurance/other claim forms or Medicaid/Medicare.
• Direct or conduct recruitment, hiring, and training of personnel.
Education and Training
06/1998 United College of Tampa 2yr Business Administration Degree
06/1983 Chamberlain High School High School Diploma
Additional Information
CSR 1.0 Experience HIPPA Certified 2015
30yrs plus Customer Service Field Certified Paralegal/Executive Secretary
Front Office Personnel Trained Accountant
Retail Sales/Promotion Experience Office Equipment Proficient
Typing/Data Entry Proficient Leadership Experience
MedMgr/Xcelys/EMMA/APRIMA PRM Exp SkyLine/Yardi Experience
Medicaid/Medicare Experience Former Business Owner (Retail)
Phlebotomy (DNA Testing-Swabbing) Testing/Certification for ICD 10 (02/20/2016)