1. LEH KAR FONG
7-8-2 Jay Series Apt,11600,Penang
Mobile: 6012-4123282Email:lkfpen@hotmail.comDOB: 11 Oct 1982
PROFESSIONAL SUMMARY
Self-driven and highly efficient logistics professional with over 10 years’ proven experience in warehouse
management as well as sea, air and road logistic operations. Well-versed in shipping operations for
inbound/outbound cargo across international trade lanes coupled with strong knowledge in customs code
of conduct as well as local and international customs decoration processes. Known as an efficient planner,
able to improve policies, procedures and methods towards logistic readiness.
PROFESSIONAL STRENGTH
♦ Client Liaison
♦ Customs Handling
♦ Department Setup
♦ Inventory Optimization
♦ Logistics Solutions
♦ Operations Management
♦ Performance Monitoring
♦ Process Improvement
♦ Quality Improvement
♦ Root Cause Analysis
♦ Sales Strategies
♦ SOP Formulation
♦ Training & Development
♦ Warehouse Operations
KEY CONTRIBUTION
♦ Instrumental in leading the team to setup the entire Airfreight Operations Department from scratch
including establishing a wide operation network.
♦ Took the challenge in working round the clock to ensure the on time delivery of a last minute shipment
request to Korea leading to recommendation by the customer to work with Samsung while successfully
achieved RM200,000 profits.
♦ Successfully communicated and convinced BMW Auto Bavaria to deposit RM250,000 upfront for
custom-duty payment in enabling speedy release of the shipment.
♦ Resolved the worker shortage situations in the Singapore branch in turning around the branch within 6
months.
PROFESSIONAL EXPERIENCE
Logistics & Supply Chain
♦ Oversee the daily operations from cargo pick up, customs handling, cargo submission to carrier until
door delivery to ensure excellent customer satisfaction.
♦ Establish Standard Operating Procedures (SOP) in engaging vendors, shippers and consignees for all
modes of logistics as well as warehousing.
♦ Supervise multiple third party logistic programs including vendor managed inventory (VMI) as well as
storage and distributions for Intel, Agilent and Motorola.
Warehouse Operations
♦ Manage the crew in ensuring excellent warehouse operations and on time custom documentations to
provide top notch customer service.
♦ Establish process flow and SOP as well as in-house training modules.
♦ Support various project implementations as well as process and quality improvement activities.
♦ Conduct regular process audit to ensure strict SOP compliance while carry out credit return to
customers.
♦ Assist web development to optimize inventory management visibility.
♦ Monitor key performance areas including cycle count accuracy, shipment time as well as productivity.
♦ Perform root cause analysis and troubleshooting to resolve issues while put in place preventive measures
to prevent future recurrence.
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2. LEH KAR FONG Page 2 of 2
Business Development
♦ Carry out business expansion activities in acquiring new customers while increasing market share within
the logistic industry.
♦ Perform cold calling to secure appointments while conducted regular client visits to build and grow
excellent relationships with clients.
♦ Manage enquiries from clients encompassing carrier/liner rates and sailing schedules.
♦ Prepare and negotiate quotations in closing the deal.
♦ Develop and implement sales strategies as well as promotional programs including intra-AsiaLCL
console, intra-Asia air export as well as complete logistic solutions to the targeted customers.
♦ Conduct regular cross department meetings to conceive effective ideas in creating a win-win situation to
entice clients.
CAREER PROGRESSION
Freelancer, Logistics Operations2011 – 2014
Senior Executive, Cosmo Carriage Sdn Bhd2003 – 2011
Operation Administrator, Exel Logistic Sdn Bhd2002 – 2003
EDUCATION &CONTINUOUS DEVELOPMENT
Diploma of Mechatronics & Robotic, Institute FRIS (2003)
Exel Logistic Operation | Exel Logistic Supervision | Exel Motivation and Delegation
IT &LANGUAGE SKILLS
MS Office Suite
Excellent English Excellent Malay Excellent Mandarin Spoken Hokkien
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