1. J U L I E O B E R L E , B B A , C P A / C M A , P M P
P HO NE ( C ) ( 5 1 9 ) 2 2 2 -9 8 5 7 • E -M AIL JU L IE O B E R L E C M A@ HO T M A IL .C O M
L INK E DIN HT T P S :/ / W W W .L INK E DIN .C O M / P U B / JU L IE -O B E R L E -C M A-P M P / 3 7 / 7 2 9 / 9 4 2
P AGE 1
VERSATILE BUSINESS MANAGEMENT PROFESSIONAL
Produces Cost Savings │Improves Service Delivery
Multifaceted leader who works collaboratively inside and outside an organization to identify and
drive change necessary to meet corporate and departmental objectives.
ATTRIBUTES & SKILLS
 Financial Planning and Analysis  Executive Reporting
 Business Case Development  International Sourcing and Procurement
 Portfolio Design and Management  Scorecard Development and Monitoring
 Project Management  Vendor Management
 Process Design  Talent Acquisition
 Continuous Improvement  Performance Management
 15 years of cross-functional experience; 8 years in financial planning and analysis, 7
overlapping years in project management and process improvement; 5 years dedicated to
operations, governance and vendor management.
 Described in performance reviews as adept at balancing between the big picture and detailed
communications delivering according to the audience and objectives. Other feedback
includes: highly respected, both a leader and team player, adaptable, candid, and a self-starter.
 Proficient with Microsoft Office (Excel, Access, Word, PowerPoint, Visio Project, Outlook),
SAP ECC, SAP BW/BPS, Qlikview and Cognos.
PROFESSIONAL EXPERIENCE
2012-2015 Blackberry Cambridge, ON
BlackBerry Care Governance Director
Blackberry Care offers customer support programs for product repair and replacement
 Earned exceptional performance rating and multiple peer recognition awards for developing
and executing business case to replace outsourced network management firm with insourced
management to meet objectives for cost and service quality delivering $35 million in savings.
 Collaboratively created, resourced and monitored portfolio of cross-departmental initiatives
to achieve FY16 cost and service delivery objectives using six sigma root cause analysis
techniques.
 Linked all aspects of operations to strategic requirements by identifying and defining critical
process, creating performance KPIs and targets, and aligning both internal performance
objectives and external contract terms to drive accountability and commitment to achieve
required results.
 Introduced frameworks to govern internal and external performance including monthly
review forums, defining audit and claims validation requirements

2. J U L I E O B E R L E , B B A , C P A / C M A , P M P
P HO NE ( C ) ( 5 1 9 ) 2 2 2 -9 8 5 7 • E -M AIL JU L IE O B E R L E C M A@ HO T M A IL .C O M
L INK E DIN HT T P S :/ / W W W .L INK E DIN .C O M / P U B / JU L IE -O B E R L E -C M A-P M P / 3 7 / 7 2 9 / 9 4 2
P AGE 2
2010-2012 Blackberry Cambridge, ON
Director, Global Repair Services (GRS) Reporting & Analytics
GRS had $90M annual operating spend and responsibilities for repair demand planning, materials and supply
chain management, repair execution, invoicing and collections, and post-service customer care
 Improved organizational accountability by replacing fragmented regional KPI reports with
standardized measurements with regional views and introducing vendor scorecards
 Developed and executed roadmap to replace manual reporting package with online report suite
2008-2010 Research In Motion Waterloo, ON
(Senior) Manager, Finance Process Excellence
 Strategic planning, portfolio management and project management support for Finance
 Personally project managed: (i) Close Consolidate and Report: reduced financial close by 35% to 4.5 day
target (ii) Product Costing: implemented process and accountability for target setting, (iii) Latin America and
China Distribution (Finance): Finance support for new South American and Asian distribution
2005-2008 Research In Motion Waterloo, ON
Manager, CIO Finance
 Supported the financial requirements of the CIO as a trusted member of her leadership team
performing planning, reporting and analysis, six sigma business case support, ABC and
decision support $600M annual spend
 Aggressively recruited and trained to expand capacity by 100% in 12 months
2003-2005 Research In Motion Waterloo, ON
Senior Financial Analyst (Admin & IT)
2001-2003 Research In Motion Waterloo, ON
Planning Analyst
2000-2001 NCR Waterloo, ON
Financial Analyst – Product Cost
EDUCATION
2011 Project Management Institute Toronto, ON
2000-2002 Society of Management Accountants Toronto, ON
1996-2000 Wilfrid Laurier University Waterloo, ON
– Major: Bachelor of Business Administration
– Minor: Economics; Co-op Option
CONTINUOUS LEARNING & DEVELOPMENT
 Six Sigma Yellow Belt  Leading Transformation
 RB Process Improvement  Leading Change
 PRINCE 2 Project Management  Influencing & Persuading Others
 Mission Critical Leadership  Situational Leadership II