1. GREGORY J. SUTTON
PROJECT/PROGRAM MANAGEMENT | ORGANIZATIONAL CHANGE | OPERATIONS MANAGEMENT
CONTACT
New York, NY  917.224.9698
sutton@ix.netcom.com
 High-impact management consultant and change agent, specializing in full life cycle multi-project management;
demonstrated 20-year track record of achievement steering Fortune 500 clients through organizational change and
leading project excellence.
 Winning edge stems from extensive depth and breadth of experience, spanning international operations management,
transformation, cross-functional communication, and change management project leadership for Big 4, industry, and
boutique consultancies.
 Proactive in identifying improvement opportunities and establishing best practices to optimize project management
functions.
 Articulate communicator with proven expertise in achieving deep levels of stakeholder engagement and cultivating
cultures of accountability. Key driver in maintaining high-performance team activities and ensuring on-time, on-
budget deliverables.
CORE COMPETENCIES
Needs Assessments Risk Management | Internal Control Improvement
Initiatives
Communication Strategies Project Metrics | Measures | Reporting Compliance |
Adherence
PROFESSIONAL OVERVIEW
AMERICAN INTERNATIONAL GROUP INC. | New York, NY 2009 - present
Senior Project Manager - Transformation Services
Program Office Director for Multinational Program of Work
 Critical driver of $1.7B written premium growth through 2020 by effectively commanding program governance,
communications, and executive-level reporting for a major strategic program within the commercial insurance
portfolio.
 Ensured stakeholder involvement and resolution of risks and issues.
 Supported company’s first SIFI review by actively contributing to a successful Federal Reserve examination.
 Facilitated governance model definition and refinement for the program.
Requirements & Scope Workstream Lead for Global Catastrophe System Implementation
 Maximized effectiveness of several releases supporting the rollout of a new Catastrophe Modeling system for AIG’s
Global Property Group by developing work plans, charters, stakeholder management plans, and other SDLC
artifacts.
 Ensured consensus on all requirements by partnering with IT and business stakeholders.
 Maintained transparency by creating and issuing appropriate communications to key stakeholders, end users, and
project teams.
Americas Lead for Global Sanctions Screening Inventory Program
 Integral in driving regulatory mandate compliance by creating and executing an inventory of sanction screening
procedures throughout the Americas region.
 Co-author of the Transformation Services Project Management 101 training course, delivered to new project
managers and business analysts seeking organizational advancement.
Senior Director - Business Service Delivery
Project Manager for Implementation of Producer Licensing System

2. New York, NY  917.224.9698
sutton@ix.netcom.comGREGORY J. SUTTON
Professional Overview Continued
 Ensured automated compliance with producer licensing and appointment regulations on a state-by-state basis by
creating project charter, work plan, risk assessment, communication plan, and additional artifacts for a systems
development project.
 Performed “As-Is” and “To-Be” analysis and process mapping. Developed end state design based on “As-Is” vs.
“To-Be” validation and gap analysis.
 Led Steering Committee meetings with senior executive team to provide updates, review progress, and resolve
issues.
 Served as Project Manager for Target Operating Model (TOM) design for Kidnap, Ransom, and Extortion product
line.
 Captured ~$2 million in savings over a five-year period by developing and assimilating an underwriting target
operating model.
Program Manager - Global Program Management Office
Manager of Worldwide Financial Data Transparency and Project Management Information Implementation Team
 Spearheaded the global rollout of a financial and project management initiative accounting for $2.4M in annual
savings as part of $24M/year overall savings worldwide. Program of work workstreams included Operations &
Systems Finance, Chartis Project and Program Management (PPM) team, AIG Corporate PPM team, Applications
Development and Maintenance (ADM) team, Financial Information Transparency (FIT), and Project Management
Office (PMO) team.
Operations Team Lead for Program Management Office Initiatives
 Facilitated weekly functional-wide reviews of pending global funding requests, including both IT and non-IT based
programs.
 Promoted progress transparency through the delivery of monthly CXO-level project and portfolio status updates.
 Redefined a PMO website, comprising site conception, development, and deployment.
 Enhanced user experience by training and guiding global users in developing new business cases, IT governance
documents, architecture requirements, and cost/benefit analyses.
JH COHN, LLP| New York, NY 2006 - 2009
Senior Consultant - Management Consulting Services
Consulting team lead on Program Management Office (PMO) realignment at major international insurance company
 Active involvement in Program Management Office redeployment, involving development of PMO Charter, PMO
Governance Model and reporting structure, organizational development methods, management structure, change
control, team building, and reporting.
 Enhanced inter-organizational communications by developing interfaces between corporate and divisional project
reporting systems.
Supported effective SAP CD implementation as change management, process improvement, and communications team lead.
 Facilitated worldwide collections and disbursements module implementation by developing and executing
communications plan.
 Drove a five-person FTE reduction and location consolidation by analyzing the current organization and delivering
targeted recommendations to management regarding future state.
DELOITTE CONSULTING, LLP| New York, NY 2005 - 2006
Senior Consultant - Human Capital/Change, Leadership, and Learning Group
Team Lead for SAP CRM implementation-related communications, training, and change management efforts at major technology firm.
 Developed comprehensive stakeholder management program, including current state analysis and development
plan; delivered extensive communications plan with both internal and external components.
Oversaw all aspects of change management and communications efforts at a major publishing company as business readiness
team lead on SAP FICO, SCM, APO, and BW implementation.
 Maximized communications by developing and deploying an all-encompassing project communications plan.
 Optimized performance by managing the team knowledge transfer program.
EARNINGS PERFORMANCE GROUP, INC. | Short Hills, NJ 2001 - 2005
Senior Consultant - Retail Banking Group
Drove strategic customer initiatives as consultant on non-interest income revenue enhancement projects, including unique
overdraft policies to increase bank and customer satisfaction
 Achieved benefits of over $50M by delivering enhancements to numerous super-regional banks.
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3. New York, NY  917.224.9698
sutton@ix.netcom.comGREGORY J. SUTTON
Professional Overview Continued
PRICEWATERHOUSECOOPERS, LLP| New York, NY 1996 - 2001
Senior Consultant - Information, Communications, and Entertainment Group
Communications and change management team lead on major equity firm’s web-based document management, information
portal, and new financial system implementation.
 Developed/implemented change management, communications, stakeholder management, and training for worldwide
implementation.
 Orchestrated communications, training, and organizational design analysis on several major ERP implementations
across multiple industries as change management team lead.
 Drove a complete shift in client perception of consultants by preparing and implementing creative solutions to
introduce both end users and combined project team to system and project methodology.
Previous Roles: Senior Consultant – Business Consulting Group | ARTHUR ANDERSEN, LLP, New York, NY
EDUCATION & PROFESSIONAL DEVELOPMENT
 Master of Business Administration, Cornell University
 Master of Engineering, Operations Research & Industrial Engineering, Cornell University
 Bachelor of Science, Operations Research & Industrial Engineering, Cornell University
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