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David Cyr Resume Aug 2016


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Resume Aug 2016

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David Cyr Resume Aug 2016

  1. 1. DDAVIDAVID CCYRYR 1134 Sarta Rd w Oakville, Ont w L6L 2P2 Tel: 416 356 2399w Email: PPROFILEROFILE An accomplished Financial Services Industry Executive with more than 35 years of successful and diverse experience leading banking, application groups and operations and consulting on and delivering transformational change. Executive Leadership roles in Application Systems, Operations, and Retail Banking. A leader of major change initiatives in Financial Services, recent projects have included:  Lead the implementation of transformation programs within Wealth Management in Canada, US and UK covering integrated desktop, portfolio tools, CRM, credit cards and workflow  Rebuilding Application and Project Management function within a geographically diverse teams in the US and UK  Transforming global IT teams through implementation strategic resource deployment  Designing, building and launching the capability for a US retail banking launch to increase market share. Leading the organization as President for the first 2 years  Setting strategy for Application team supporting RBC’s Personal & Commercial bank in Canada and US  Leading the IT integration of a US acquisition Recognized within the industry as highly competent at effectively linking people, processes and technology to deliver lasting and significant change. Recognized for the ability to:  Lead highly complex and strategic business and technology change initiatives in Canada, US and UK  Evolve business from strategy through to implementation, build the operating organization and business processes and lead the operating environment after implementation  Present key ideas and plans to Management and the Board to gain approval and alignment around key business strategies and objectives  Develop internal and external strategic relationships to rally diverse groups around common goals  Analyze complex situations to determine technology delivery, business processes and regulatory requirements to achieve results  Analyze financial impact of change at the strategic and tactical stage to quantify expected results for the organization. KKEYEY BBUSINESSUSINESS SSTRENGTHSTRENGTHS  Leadership, attract and develop executives  Complex project and program management  Innovative change management  Operational general management  Technology development  Financial acumen  Business strategy and execution  Relationship management  Coaching/Mentoring/Building teams  Ability to sell ideas and concepts
  2. 2. DDAVIDAVID CCYRYR PPAGEAGE 22 CCAREERAREER HHISTORYISTORY ANDAND AACHIEVEMENTSCHIEVEMENTS ROYAL BANK OF CANADA - RBC 2007 - PRESENT SENIOR VICE PRESIDENT, TECHNOLOGY & OPERATIONS (JUNE 2013) SENIOR VICE PRESIDENT, TECHNOLOGY AND OPERATIONS, PAYMENTS AND TRADE (2011-2013) SENIOR VICE PRESIDENT, WEALTH MANAGEMENT AND PAYMENTS TECHNOLOGY (2009-2011) VICE PRESIDENT, INTERNATIONAL WEALTH MANAGEMENT TECHNOLOGY (2007-2009) Lead the teams in Canada, US and UK, accountable for application development and maintenance in support of Personal & Commercial Bank in those jurisdictions. Established and maintained relationship with key business leaders, advising on discretionary investment, IT trends and architecture as well as providing the execution and governance to drive changes in support of their business strategy. KEY ACHIEVEMENTS: • Developed project organization, skills and capability to deliver the annual workplans for a portfolio of ~275MM in IT discretionary spend through deployment of a team of architects, project managers, developers, quality assurance and offshore resources • Managed the relationship with the key business unit executives providing monthly updates on projects, budget and service delivery • Deployed a resource strategy utilizing employees and 3rd party providers reducing the overall cost of delivery by ~5.0MM year over year • Key developments included the implementation of new systems to support workflow, content management, advisor desktop, rehabilitation of trust and credit card systems • Built strategies and execution roadmaps for Wholesale payments for the Enterprise • Developed the strategy and execution of a new Mobile platform and internal application store supporting Clients, Employees and Client Facing employees • Led the development of the strategy and execution of the Technology student in-take program from inception IBM CANADA 2004 - 2007 ASSOCIATE PARTNER, BUSINESS CONSULTING SERVICES Working with and leading a team of Executives, Business analysts, IT architects and Project Managers as the overall Program Manager. Relationship manager for IBM for largest Financial Services Company in Canada KEY ACHIEVEMENTS: • Established relationships within Royal Bank of Canada to build the team with key individuals • Established the project organization, methodologies and reporting to build and manage a multi year, $140MM plus program • Working with my peers in Royal Bank, lead the development of the plan, resource forecasting and recruitment of the Project Managers, IT and business leads into the organization to manage multiple initiatives as one program • Successfully lead the team in the implementation of multiple legacy changes and (3) software products to deliver the first release on time and budget
  3. 3. David CyrDavid Cyr PagePage 33 PROJECT EXECUTIVE 2002 - 2004 Lead team of Solutions Architects, Client Manager and the Self Service delivery staff on creating solutions for self service delivery for several Financial Institutions. KEY ACHIEVEMENTS: • Participated in the due diligence process on several outsourcing bids for self service solutions clients • Led the work to re-define the supplier relationship with 3rd party suppliers to enhance service delivery to clients CANADIAN IMPERIAL BANK OF COMMERCE (CIBC) 1978 - 2002 Senior Vice President, 1998 - 2002 Reporting to the Senior Executive Vice President, was responsible for the creation and delivery of complex changes and management of teams in Electronic Banking in Canada and the United States KEY ACHIEVEMENTS: • Led the design, build, implementation and operations of complex changes in order to increase the bank’s market share in E-Banking in Canada and United States. This included:  Developing the strategy for the US market to determine feasibility of a retail banking entry  Negotiating the commercial agreement with a large US retailer  Creating and executing the business plan including the customer proposition and technology delivery required for launch of the initial 40 sites  Leading the regulatory work package resulting in the approval of the National Bank license in the US • Led the project to build the Bank from inception through to successful implementation as the President and CEO for 2 years achieving the business plan for customers, deposit growth, locations opened and regulatory compliance. • Manage the total operating budget of $20M per year • Worked with the original team to lead the design and creation of the Presidents Choice Financial capability in Banking and Internet Banking applications Vice President, 1997 – 1998 Reporting to the Executive Vice President, led the launch and operations of Bank’s internet banking application KEY ACHIEVEMENTS: • Led the Development and release of the CIBC PC Banking launch over a private, proprietary network and the internet creating 2 channels to one internet banking capability • The capability was so successful in customer adoption and usage measures that it was recognized as the Canadian leader in PC and Internet banking by Online Bank report and was ranked 3rd in North America behind Citibank and Bank of America • Achieved the 5 year business plan in terms of customers acquired, transactions completed, positive financial impact to CIBC within the first 2 years of operation
  4. 4. David CyrDavid Cyr PagePage 44 • Integrated the release of the brokerage and insurance internet applications with banking, offering customers a single site to conduct multiple line of business financial transactions Director, Systems Development, 1995 -1997 Manager, Systems Development, 1993 –1995 Reporting to the Vice President Technology, led large teams of internal systems developers and external vendor resources creating and re-engineering core banking applications in consultation with line of business partners KEY ACHIEVEMENTS: • Led the design, build and successful implementation of the initial PC Banking capability. This program was completed from start to implementation in 5 months • Led the design, build and successful implementation of the re-engineering of the ATM channel and system. This program of 4 projects resulted in the creation of new business functionality in support of the Bank’s overall retail branch strategy • Led the re-engineering and implementation of the Investment Products system, resulting in the automation of the capability to sell and service GIC’s at the branch level Manager, Production Support, 1990 –1993 Reporting to the Director, Production Services, managed a team of analysts operating the Bank’s core banking systems supporting Online Banking and VISA processing KEY ACHIEVEMENTS: • Re-engineered the operation environment to restore service levels for the VISA merchant system, prior to these changes service levels had been consistently under target for 6 months • Created and implemented the process utilized for major system recoveries • Managed the relationship with the line of business partners, reporting monthly on service levels attained, problem management, program status and upcoming implementations Manager, Toronto Processing Centre, 1988 – 1990 Reporting to the Director, Toronto Processing Centre, led 3 distinct groups of approximately 300 people within this 24 hour shift operation responsible for delivery of the Canadian and US clearing and VISA payment and remittance processing KEY ACHIEVEMENTS: • Automated the output processing to eliminate paper output, saving $1.0MM per year • Designed and implemented a production pay system, resulting in a 14% increase in productivity • Restructured the group to eliminate 2 layers of the organization to facilitate and improve communication Various positions in Branch Banking and Human Resources leading to the appointment to Toronto Processing Centre, 1978 - 1988 PPROFESSIONALROFESSIONAL DDEVELOPMENTEVELOPMENT && EXTERNALEXTERNAL ACTIVITYACTIVITY • Executive leadership program – Queens School of Business • Project Management methodology • Application development lifecycle methodology • Guest speaker at Sibos, CIO Canada Conference, BAI – Internet Conference, UWO, Queens and York University • Member Board of Directors, Moneris • Former Board member on Canadian Payments Association and Swift • Executive sponsor and member of Cycling team in the Ride to Conquer Cancer, in support of Princess Margaret Hospital
  5. 5. David CyrDavid Cyr PagePage 55 IINTERESTSNTERESTS Sailing; Scuba diving; Reading; Skiing, Cycling
  6. 6. David CyrDavid Cyr PagePage 55 IINTERESTSNTERESTS Sailing; Scuba diving; Reading; Skiing, Cycling