1. Jamal Daqrouq
Head of IT Planning and Strategy
Abu Dhabi Gas Industries (GASCO) - IT Division
Abu Dhabi - United Arab Emirates
Contact Information
Email Address: jdaqrouq@gmail.com
Mobile Phone: +971504117567
Address: Abu Dhabi, United Arab Emirates
Career Objective
Accomplished PMP certified IT strategist and planner with 21 years of experience across diverse organizations
in the United Arab Emirates, Jordan and Saudi Arabia. Proven track record of implementing business solutions
and information systems to drive results in demanding professional environments. Expertise in project
management, business intelligence, budgeting and cost control, service delivery, leading high performing
teams, and process re-engineering. Exploring senior managerial assignment with a professionally managed
and growth oriented organization to spearhead the IT function and provide strategic support to operations.
Experience (21 Years, 10 Months)
Head - IT Planning and Strategy Department (October 2012 – Present)
GASCO - IT Division, Abu Dhabi, United Arab Emirates
Key Responsibilities:
 Manage the delivery of the IT strategy and road-map to align the IT functions to a successful overall
business strategy and objectives.
 Plan and implement the project management framework to bring in efficiency and accuracy in project
execution; plan and implement new projects based on IT PMO procedures and standards.
 Managing the implementation, documentation and the automation of the ITIL processes.
 Established service management office (SMO) to face challenges and realize ITIL benefits more
effectively.
 Leading the Quality Management practice and IT governance.
 Leading the software testing practice to ensure defects free applications and increase customer
satisfaction.
 Leading the process of IT budget preparation, as well as facilitating and monitoring its expenditure
 Managing the preparation and implementation of the yearly IT training plan.
Key Projects to Credit
► Business Intelligence (BI) / Data Warehouse Projects
Collaborated with data management team in setting up GASCO BI strategy, interacted with in-house and
vendor teams in setting up BI / data warehouse platform to implement reporting dashboards to support
operations, finance, human capital management, major projects and supply chain.
Project Achievements: Provided managers with insight into data by consolidating all business
information into a single source of enterprise data warehouse to build operational reporting, analytical
dashboards and mobile apps which will enable proper decision making and eliminate ambiguity and data
inconsistency

2. ► Project Manager for Maarifa Exhibition
Maarifa is an IT exhibition organised by GASCO in the Western Region as part of it’s corporate social
responsibility and commitment towards community.
Project Achievements: engaged the local community and increased their level of awareness about
Information Technology.
IT Admin Systems Section Head (May 2007 - October 2012)
GASCO- IT Division, Abu Dhabi, United Arab Emirates
Key Responsibilities
 Evaluated and managed the delivery of process automation initiatives related to Human Resource and
Finance improving business processes and enhancing overall operational efficiency.
 Leading teams to develop, implement and support financial and human capital related applications.
 Qualifying and developing user's requirements to align successful business outcomes with specific
project deliverables.
Key Projects to Credit:
► ERP Project Manager for the implementation of ORACLE E-Business Suite (2007-2010):
 Replace the obsolete Financial System [Smart-Stream] with ORACLE Financial Accounts Payable,
General Ledger, Fixed Assets, and Cash management modules.
 New Chart of Account (CoA) with 5 segments was successfully implemented.
 Implement ORACLE Budget planning Hyperion, to improve the company budget management
process
 Replace the obsolete HR system [HR-Access] with ORACLE HCM Core HR , Payroll , Learning
Management and Performance Management.
 A Robust interface was developed between Maximo and ORACLE E-Business Suite
Project Achievements: Replaced the obsolete technology with the latest technology, improved customer
satisfaction, introducing more skilled internal support resources, improved accuracy and efficiency by
implementing automation and reducing manual work, Enhanced data security.
► Project Manager for GASCO Employees Self-Service:
Managed the delivery of HR self-service system to automate various HR Processes such as Online
Leave management, Duty travel, Competency management, Performance appraisal, Car loan, Action
form, Employee status change, Personnel requisition and Recruitment process…etc.
Project Achievements: Saving Cost and Improving Employee Satisfaction
► Other automation projects:
 Automation of GASCO Balanced Score Cards and KPIs using Cognos tools.
 Timesheet Management System.
 Time & Attendance System.
 Manpower budgeting system.

3. Senior Database Administrator (July 2004 - May 2007)
GASCO - IT Division, Abu Dhabi, United Arab Emirates
Key Responsibilities
 Guided team members in designing, architecting and building databases and interacting with various
parties for releasing and deploying database changes.
 Involved in configuration, scripting, evaluation, installation and tuning of database management
systems, and designing and implementing complex database solutions.
 Prepared cost, time and quality estimates pertaining to deploying major releases.
 Set up database monitoring tools, database security and performance monitoring tools.
Senior Systems Analyst Programmer (September 2002 - July 2004)
General Industry Corporation (GIC) , Abu Dhabi, United Arab Emirates
Key Responsibilities
 Defined and implemented project scope and effort estimates.
 Translated client requirements into detailed technical specifications.
 Guided team members in effectively resolving critical technical issues.
 Assisted users in conducting user acceptance testing prior to obtaining project sign-off.
Key Projects to Credit
 Developed and implemented Accounts Receivable; Invoicing and delivery management system, Task
Management System and Computer Assets and help desk control systems.
 Supported Legacy systems in the GIC head office and Factories.
 Participated in the implementation of Microsoft Great Plains (ERP) in the GIC Head Office.
Project Manager (January 2001 - September 2002)
Qtes, Abu Dhabi, United Arab Emirates
Key Responsibilities
 Managed day to day projects related operations for maintaining projects delivery schedules and
meeting projects milestones.
 Updated projects progress to the senior management team using qualitative presentations and
detailed reports.
Key Projects to Credit
► Project Manager for AlshabaCa Portal Site
Manage the development and Implementation of AlshabaCa Portal Site consisting of modules like
AlshabaCa web Site for the Union of Arab Stock Exchanges, AlshabaCa Site Content Management
System for the Union of Arab Stock Exchanges, AlshabaCa Feed Parsers, AlshabaCa XML Gateway and
AlshabaCa Brokerage System.
► Project Manager for developing financial application.
Manage the Development and implementation of a customized Financial Package for Abu Dhabi Social
Care and Minors Affairs using Oracle technology.

4. Previous Assignments (1993 - 2000) extra years of experience not listed above
 1 Year, IT Senior Consultant, USAID (Primary Health Care Initiative project), Jordan
 1 Year and 6 Months, Team Leader and Senior Analyst Programmer, Lazurd’e Group, Saudi Arabia
 5 Years, Analyst Programmer, Jordan Computer Trading Company, Jordan
Certifications & Recognitions
 PMP Certified.
 ITIL Foundation certified.
 MCDBA certified.
 IT division Best Performance award 2006.
 Received appreciation certificate for successfully leading the event of GASCO information security
conference – 2013.
 Awarded two times for successfully leading the organization of Maarifa Exhibition 2012, 2014.
Education
Bachelor's degree, Computer Science, Jordan University
Location: Jordan
Completion Date: May 1993
Personal Information
Birth Date: 10 May 1970 (Age: 45)
Gender: Male
Nationality: Jordan
Residence Country: Abu Dhabi, United Arab Emirates
Visa Status: Residency Visa (Transferable)
Driving License Issued From: Jordan; United Arab Emirates