John Paul M.A. has over 12.7 years of experience in the automotive industry, primarily with Toyota and Maruti, specializing in service parts management and customer satisfaction. He holds an MBA and various certifications, demonstrating skills in inventory control, training, and continuous improvement. His professional background includes roles from parts supervisor to parts manager, with achievements in customer service and operational efficiency.

1. Johnpaul M.A.
Manakkil House, Kottapuram P.O.
Kodungallur, Thrissur, Kerala- 680667.
Ph: Mob: +91 94965 07598, +91 98957 57650
Email: majohnpaul@gmail.com
Summary
Objective
I have more than 12.7 years experience in Toyota Car dealership (Nippon Motor Corporation, India), 2
year experience in Maruti (Popular Vehicles& Automobiles, India), Sound knowledge in Service Parts/
material management, External sales& marketing, Inventory control management including service
parts ordering, receiving, claims, making reports, Synchronization with service department to achieve
higher customer satisfaction as well as higher profit, Physical handling of parts, Warranty parts
handling etc.
To work with the team so as to contribute my level best in achieving the team goal such as Service targets in
terms of revenue, Stable and higher profit and effective customer satisfaction to synchronize my personal
growth as a Manager in the industry involving Analysis, Inventory control, support service staff to ensure
maintenance of tool & equipments are done timely, Training conduction & Synchronization with service
department with organizational growth.
Key Performance Indicator (KPI)
Toyota Experience:-
Manger Service- Service Parts 2013 onwards
Parts Manager 2010 ~ 2013
Deputy Parts Manager 2008~ 2010
Asst. Parts Manager 2007~ 2008
Parts Supervisor 2006~ 2007
Team Leader 2005~ 2006
Sr. Parts Assistant 2004~ 2005
 Parts/ Material Management (service parts ordering, receiving, claims, etc).
 Coordinate with Service manager in entire workshop function for achieving the team goal.
 Timely update all the parts catalogs for smooth service operations.
o EPC (Electronic Parts Catalog) and WPC (Web Parts Catalog)
 Implement all Toyota's Seven Storage techniques.
 Ensure the JIT (Just In Time) concept.
o Right part, Right time, Right quantity.
 Ensure the Max- Max inventory control system.
o (SOBO- Sell One Buy One)
 Supervision in stock orders generation.
o SOQ (Suggested Order Quantity).
 Conduct parts sales promotions activities.
o Tire, Battery, Synthetic engine oil, Injector cleaner, etc.
 Closely monitor the Toyota’s Annual targets and take countermeasure if required.
 Take countermeasures against lost sales promptly.
 Analyses all parts sales performance and reports to GM Service.
 Conduct training programs in line with the distributor guidelines.
 Handles customer complaint immediately in a professional way.
 Maintain 5S in overall work shop area.

2.  Ensure that accurate and policy adherent performance appraisal process for each staff member.
 Ensure optimum consumption of Paint & painting consumable.
 Enforce and monitor staffs for working with customers to ensure maximum customer satisfaction.
 Maintain close relationship with Suppliers and Venders.
 DISHA (Dealer Improvement System through a Holistic Approach) coordinator.
 Kaizen (Continuous improvement) coordinator.
 ISO 14001: 2004 (Environment) Internal auditor cum coordinator.
Maruti Experience:-
Warranty Administrator 2003~2004
Warranty Clerk 2000~2001
 Field Information report furnishing
 Quality Check.
 Warranty parts handling and submitting.
 Campaign conducting and reporting
 Warranty administrator cum service advisor
Cochin Port Trust:-
Apprenticeship in Fitter (Under the Apprentices act 1961) 2001~2002
 Dry Dock Fitting.
 Bench Fitting.
 Welding (Arc& Gas).
 Fabrication & Black smithy.
 Machine Shop.
Cochin Shipyard:-
Contact staff 1999~2000
 Welding
 Fabrication
 Repairing and Overhauling of different types of pumps, valves, etc
Education
Master of Business Administration (MBA) Doing
ICFAI University, Sikkim, India
Bachelor Degree in History 2007~2009
Calicut University, Kerala, India Percentage 50.18
Industrial Training Centre (FITTER) 1997- 1999
Industrial Training Department, Kerala, India Percentage 76.29
Secondary School Leaving Certificate 1997 Batch
Government of Kerala Percentage 54.17

3. Continuous Discharge Certificate (C.D.C.) – Details
MUM 102720, MUMBAI.
Fire Prevention and Fire Fighting
 Euro Tech Maritime Academy, Cochin, Directorate General of Shipping vide approval no. TR/A/05/2001 dated
04.01.2001. STCW 95 Reg. VI/I & STCW Code A, Table A- VI/1-2. STCW. Convention, issued Directorate
General of shipping, Ministry of Surface Transport, Govt. of India vide approval no. TR/A/18/2001.
Elementary First Aid
 Approved by the Director General of Shipping. STCW 95 Regulation VI/I, Code A VI/1 -3. STCW. Convention,
issued Directorate General of shipping, Ministry of Surface Transport, Govt. of India vide approval no. 50(11)/
CR/97- TR Dated: 19/08/1999.
Personal Safety and Social Responsibility
 The Directorate General of Shipping. STCW 95 Regulation VI/I, Code part `A’ Section A- VI/1-1. STCW.
Convention, issued Directorate General of shipping, Ministry of Surface Transport, Govt. of India vide approval
no. 50(11)/ CR/97- TR Dated: 19/08/1999.
Personal Survival techniques
 Approved by the Directorate General of Shipping. STCW 95 Regulation VI/I, Code part `A’ Section A- VI/1-1.
STCW. Convention, issued Directorate General of shipping, Ministry of Surface Transport, Govt. of India vides
approval no. 50(11)/ CR/97- TR Dated: 19/08/1999.
Other Certifications
 Office Automation Package including MS Word, MS Excel.
 Making Presentations by using MS power point.
 Internet, E- mail & Multimedia.
Computer Skill
Achievements
 Toyota Service Parts Master certificate.
 2010 Zonal and National Skill Champaign in TKM (Toyota Kirloskar Motor Ltd), Bangalore.
 Visited at Japan as a Toyota guest for attend National Skill Champion’s assembl y.
 Kaizen (Continuous improvement) Awards in 2006 & 2016.
 English language skill and personality development certificate.
 Active member of Arts & sports club in Kottapuram.
Personal Details
 Age& Date of Birth : 34, 13th May 1982
 Nationality & Religion : Indian, Christian
 Marital status and sex : Married, Male
 Passport Number : J3115509 (Date of Issue: 07.03.2011)
Language proficiency : English, Malayalam and Hindi
Declaration
I, here by declare that all the information furnished above is absolutely true to the best of my knowledge.
JOHNPAUL M.A.