Ravi Andrew Alva is a certified technical trainer with nearly 20 years of automotive experience in technical training, technical support, automotive diagnosis, and as a technician. He is currently seeking a challenging opportunity and is presently working as a technical trainer at Arabian Motors Group in Kuwait. He has held various roles such as a technical support in charge, technician, automotive lead technician, and automotive trainee technician over the course of his career in Kuwait, India, and the Middle East. He has received several certifications and an achievement as the best technician in the Middle East.

1. RAVI ANDREW ALVA
Technical Trainer
Mobile: 97605276
Email: raviford@gmail.com
Summary
 Certified Technical Trainer with nearly 20 years of Automotive experience in
Technical Training, Technical support, Automotive Diagnosis and Technician
Currently Seeking for challenging Opportunity
Professional Experience
Employer : Arabian Motors Group, Kuwait FORD & LINCOLN Dealer (presently working)
 Current Designation: Technical Trainer
 Period: Joined on 1st
June 2004 till date
 Job Responsibilities
 In charge of Development plan and Training of productive Technicians in compliance with
Ford Technical norms and standard certification ( capable of fixing Vehicles “Fix- it- Right-
The- First- Time”)
 Identify training needs and create an implementation plan to deliver the training plan
annually
 Ensure training is conducted on a timely and effective manner
 Manage training delivery, assessment and follow-up
 Maintaining training records for all the Technical staff.
 Submitting monthly report on training activities and performance to higher management
 Conduct updated Model training to improve Ford Specific skills knowledge to service the
latest Ford & Lincoln Product on yearly basis
 Regular field visit to service branches to monitor the repair and quality and safety
Standards
 Monitoring constantly on technical issues and providing support
 Working with ford team to resolve the product related issues raised through product
concern meeting.

2.  Previous Designation: Technical Support In charge
 Job Responsibilities
 Monitor & assist the Diagnostic team to fix the concern
 Monitoring constantly on technical issues and supporting the responsible departments
 If the Vehicle concern is not resolved in the Dealer Contacting Ford Technical hotline & Ford
field service engineer to resolve the concern
 Monthly Reporting top vehicle Dealer concern in the Product concern meeting & working
with ford team to resolve the product related concern
 Previous Designation: Technician
 Period: June 2004 to January 2007
 Job Responsibilities
Provides automotive services by performing inspections, repairs, maintenance, and
installations efficiently, safely, and according to Ford's quality and time standards. Complies with
Ford and dealership's safety and environmental programs and practices. Automotive services may
include, but are not limited to drivability, suspensions, alignments, steering, heating and air
conditioning, basic and ABS brakes and exhaust systems
Employer : Al Mulla Group, Kuwait Dealer for Chrysler & Mitsubishi
 Designation: Automotive Lead Technician
 Period: 23rd
April 1998 to 26th
May 2004 (6 years)
 Job Responsibilities
 Review work orders (what needs to be fixed on the vehicle) and discuss work with supervisor
 Verify customer concern , and test automotive systems and components using testing
devices to find the problem in the vehicle
 Change, repair or replace necessary parts and components of automotive systems,
 Test and change repaired systems to the required standards
 Perform scheduled maintenance service, such as oil changes, lubrications and
tune-ups
 write technical report on work performed, general vehicle conditions and future
repair requirements
 Follow safety procedures

3. Employer : BOSS Maruti (Suzuki ) Authorized Service Centre, Mumbai India
 Designation: Automotive Technician
 Period: 3rd
June 1996 to 14th
April 1998 (2 years)
 Job Responsibilities
 Verify Inspecting and maintaining the vehicles as per customer concern/requirements
 Carry out repairs as per workshop manual In accordance with warranty requirements
 write technical report on work performed, general vehicle conditions and future
repair requirements
Employer : Satish Enterprises Maruti (Suzuki ) Authorized Service Centre, Katapadi Karnataka,
India
 Designation: Automotive Trainee Technician
 Period: 1st June 1995 to 30th
December 1995 (6 Months)
 Job Responsibilities
 Worked as trainee Automotive Technician
Certification :
 Certified as a FORD DEALER TECHNICAL TRAINER from FORD MOTOR COMPANY MIDDLE
EAST
 Certified as a Ford MASTER TECHNICIAN (GAS ENGINE)
 Certified as a Ford MASTER TECHNICIAN (DIESEL ENGINE)
Achievements :
 FIRST PLACE received in 2012 “Service Excellence World Cup” as a best technician in
Middle East (The world cup is organized by FORD MOTOR COMPANY)

4. Education :
 DIPLOMA in Mechanical Engineering (Automobile) Manipal, Karnataka Board (3 Years )
 Pre- University – Karnataka Board (2 Years )
Other Skills :
 Computer Literate familiar with MS Word, Excel, Power Point
 Photography
 Participated in workshop for Safety Health and Environment
Personal Details :
 Residence : Transferable (No. 18).
 Nationality : Indian.
 Marital Status : Married.
 Date of Birth : 01 September 1973
 Driving License : Valid Kuwait License
I hereby confirm all the above mentioned details are true, to the best of my knowledge.