Cindy L. Fisher has over 15 years of experience in information systems and management, including 8 years managing remote development teams. She has a Master's in Information Systems Engineering and is currently a Vice President of Management Information Systems at Citigroup, where she manages analytics, reporting, development and more. She has strong technical skills in programming languages like PHP, HTML, MySQL and more.

1. __________________________________________________________________Cindy L. Fisher
1001 Elder Lane • Des Moines, IA 50315 • 515.508.9740 • cindy.l.fisher@outlook.com
______________________________________________________________Qualifications & Highlights
Information systems professional with a Master of Science in Information Systems Engineering, 8+ years managing a
small development group, 3+ years managing analytics, capacity planning, development, and reporting for all transaction
services in North America and Globally for a large financial institution, and 9+ years background in web development,
project management, systems analysis, programming, and data analysis within the financial environment. Proven
abilities in organizing management information workflow and utilizing a proactive approach to problem solving. Works
closely and effectively with all levels of management to satisfy project and productivity requirements. Develops
websites, web applications, and databases using programming languages like HTML, PHP, Java Script, MySQL, MS SQL
and Oracle.
• 8+ years’ experience managing remote MIS team members to include contracted resources
• Strong financial and operational analytic skills
• Strong interpersonal skills with the ability to build effective relationships both internally and externally
• Top notch communication skills
• Detailed-oriented and self-motivated
• Great team leader and team player
• Advanced solution resolution and conflict management skills
• Manage special business line projects and adhere to the strictest deadlines.
• Learning new programming languages and concepts rapidly to meet demands of business applications development
for coursework and web design projects.
_____________________________________________________________________Career Experience
CITIGROUP, INC – Urbandale, IA • April 2012 to present
Vice President, Management Information Systems – Transaction Services / Operations and Technology (O&T)
• Provides information management services for the company to maximize the effectiveness of data collection, processing
and reporting.
• Defines and solves user requirements and, utilizing Information Systems Team, develops and implements computer
applications and solutions.
• Manages team of developers, analysts, and specialists.
• Developing website, web-based databases and application through MySQL, Oracle, PHP, Java Script and HTML.
• Responsible for ensuring reporting alignment with overall business objectives. Integrates performance measures with
business objectives.
• Eliminates data islands in addition to developing accurate, timely and quality reports.
• Responsible for operating department within budget.
CITIGROUP, INC – Urbandale, IA • October 2006 to March 2012
Assistant Vice President, Management Information Systems – Transaction Services Payment Operations
• Developing website, web-based databases and application through MySQL, Oracle, PHP, Java Script and HTML
• Responsible for creating processes and methodologies to gather critical performance data.
• Managing a cross-site employees, some remotely (OH, IA, NV, SD)
• Creating Automated Solutions ensuring Continuity of Business process allows for production of critical reports
• Creating complex charting/graphing of data for presentation purposes

2. CITIGROUP, INC – Urbandale, IA • May 2005 to September 2006
Management Information Systems Specialist 3
• Developing website, web-based databases and application through MySQL, PHP, and HTML
• Responsible for creating processes and methodologies to gather critical performance data.
• Creating Automated Solutions ensuring Continuity of Business process allows for production of critical reports
• Creating complex charting/graphing of data for presentation purposes.
• Help Desk Tasks
CITIGROUP, INC – Urbandale, IA • October 2003 to May 2005
Administrative Assistant
• Recruited nationally for the WF Home Mortgage business lines - specifically Institutional Lending Prime and Subprime
Provide documents, reports and information to department and external clients in a useful and well-organized
manner.
• Create and maintain database records. Create and maintain active files. Order office supplies and equipment.
• Schedule travel, coordinate with travel agency to obtain the best possible trip and prepare travel expense reports
accordingly.
• Plan meetings and conference calls and arrange and manage meetings. Take and compile minutes of meetings.
• Train and supervise casual and clerical staff.
_______________________________________________________________________Military Service
Petty Officer 3rd
Class, United States Navy • 1995
Nuclear Machinist Mate – Honorably Discharged
_____________________________________________________Education, Awards & Technical Skills
Certified Information Management Profession (CIMP, Business Intelligence) • 2014
eLearning Curve, Certification Number 080611
M.S., ISE (Information Systems Engineer) • 2011
Western International University, Phoenix, AZ
B.A., CIS (Computer Information Systems) • 2008
• Star Player, Citigroup, Inc, (12 Times Between 2005 - 2014)
• Quality of Excellence Award, Citigroup, Inc, (2004, 2012 & 2014)
• Office Packages: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook,
Microsoft Visio
• Programming Languages: PHP, HTML, MySQL, Oracle, MS SQL, Java Script, Visual Basic 2003, Java, Pascal, Cobol, C++
• HTML Editing Tools: Dreamweaver, Microsoft Front Page, Notepad++
• Graphic Tools: Macromedia Flash, Adobe Photoshop, Adobe PageMaker
• Operating Systems: Windows 2000, Windows 2003, Windows XP, Windows Vista, Windows 7, MS DOS
______________________________________________________________________Volunteer Work
AFS, Des Moines, IA • 2009 to Present
Liaison between foreign exchange student, host family, and AFS organization. Complete monthly visits with student and
family on separate occasions. Complete necessary reporting in a timely and accurate manner.

3. Habitat for Humanity, Des Moines, IA • 2011 to Present