1. Heidi Hoekstra
2321 Pinewood Road SE, Rochester, MN 55904
C: 507-273-6481/W: 507-255-7010 E-mail: hoekstra.heidi@mayo.edu
OBJECTIVE
Obtain a position in a healthcare setting where I can maximize my management skills, process improvement, and training experience.
SUMMARY OF QUALIFICATIONS
Skilled Leadership and Supervisory Abilities; Excellent Analytical and Critical Thinking Skills; Solid Verbal and Written
Communication Skills; Excellent Customer Service Skills; Strong Organizational Skills; Hiring and Training; Curious and Decisive;
Bronze and Silver Quality Certified
PROFESSIONAL EXPERIENCE
Office Manager, Mayo Clinic, Physical Medicine and Rehabilitation August 2014 – Present
• Manager of Medical Secretaries, Administrative Assistants, Education Coordinator, and Residency Coordinators.
• Conducting crucial conversations as well as understanding and applying Human Resource policies with staff.
• Interacting with department leadership and physician staff to ensure seamless support of daily operations.
• Utilizing analytical skills to improve processes for staff and assist with departmental process improvements.
• Coaching staff in their career development by creating an environment that fosters growth & opportunity.
Office Supervisor, Mayo Clinic, Department of Nursing Education February 2013 – August 2014
• Supervisor of Administrative Assistants and Clerk Typists who supported Nurse Educators.
• Conducted crucial conversations with staff according to Mayo Clinic HR policies.
• Interacted with leadership and staff within department to ensure seamless support of daily operations.
• Utilized analytical skills to improve processes for staff and colleagues.
• Coached staff in career goals as they chose to move throughout the organization.
Administrative Assistant, Mayo Clinic, Department of Nursing January 2010 – January 2013
• Supported the Nurse Administrator for Hematology, Oncology, and Dermatology Divisions.
• Assisted with multiple nursing initiatives and process improvement projects.
• Took meeting minutes, tracked agenda items, and managed multiple calendars.
• Utilized analytical skills to improve processes within the committees.
• Work collaboratively with division leadership to ensure smooth committee flow and division initiates were met.
Assistant Supervisor, Mayo Clinic, Department of Nursing December 2010-February 2012
• Managed 22 Administrative Assistants and 3 Clerk Typists.
• Conducted crucial conversations with staff according to Mayo Clinic HR policies.
• Interacted with leadership and staff within department to ensure seamless support of daily operations.
• Utilized analytical skills to improve processes for staff and colleagues.
PROFESSIONAL INVOLVEMENT
• Secretarial Oversight Group Member February 2016 – Present
• Medical Secretary/Administrative Assistant COOP Workgroup Member January 2016 – Present
• HICS Planning Section Member – Documentation Unit January 2016 – Present
• Communication Advisory Panel for PMR June 2016 – Present
• PMR CPC Committee January 2016 - Present
COMPUTER SKILLS
Microsoft Office 2010: Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, Microsoft Visio, Adobe
Mayo Clinic Applications: Clinical Notes, Lawson, Avaya CMS Supervisor, WMRS, Business Objects, Pathlore, REDCap, Business
Objects, MICS Last Word, Synthesis, Success Factors
EDUCATION
B.S., Healthcare Management, Minnesota School of Business March 2014
Awards: Graduated with Academic Honors
